Amtrak Omdömen 896

The opportunity to see the country in this dated yet romantic mode of transportation is iconic. Yes the cars are older, and the roomettes are not like upscale hotels. But husband and I saw more of this country than we ever would otherwise. No fighting traffic. A dining car with quality food and staff who really want to see this mode of transportation meet the needs of passengers. We noticed staff vibes are different on each train.The vibe on the Zephyr was warmer with big friendly personalities. The South West Chief was more taciturn and the ride a bit more bumpy. It is an adventure to enter the Amtrak world. We felt we were traveling across the country and back in time with train travel. Nostolgic and restful.....make your next vacation a choo choo choice with Amtrak

Sad that I am now only rating the Amtrak a two star. It just goes to show that time truly has changed- you can’t rewrite history- Amtrak used to give guests so much at a reasonable price now you pay more get less and not only this the attendant tells you where to sit. Telling adults where to sit- I mean I booked an Amtrak ticket not a seat on a greyhound or flix bus- if I wanted to be told where to sit I would have just book a bus ticket. My neighbor passenger was sick and coughing the entire trip and she blocked the outlets with her legs- if Amtrak doesn’t upgrade and put outlets on both sides of the seating areas I mean this was supposed to be the only good thing about my long a@$ trip but couldn’t even do that for half the ride. Silly how they want to scan tickets and such but passenger’s phones go dead due to lack of outlet access. Had the cold air blasting all nights- and it was in the middle of winter in certain places the train stopped- I mean yes - nice that that’s a luxury that steam trains back in the 17 and 18 hundreds didn’t have, however, please don’t abuse it- if you as the attendant are walking around and you see majority of passengers wrapped up like they live in the middle of Antarctica then odds are your air conditioner is turned up far too high. Before I left the station they announced that the station had lost passengers of the previous train's bags- I mean you guys used to be so good at your overall care of passengers- what happened? That’s the kind of thing that you would expect from a greyhound bus ride- you’re changing buses, the instructions aren’t very clear, etc.: however from an Amtrak trip- I would not expect you guys to loose my bags. I can understand why so many people travel and have fun outside the USA- too expensive to get good, no I’m going to say great customer service and more “bang for their money!” Do better- because you did in the past- don’t let a government lie of false inflation change the way you take care of your guests- Disney world hasn’t - only change is the ticket prices, but the quality is still there- AMTRAK, go back to being the Amtrak I knew.

Absolutly terrible!! Rude brakeman and they kicked us off the train for having alcohol, when everyone else had alcohol! I HIGHLY DO NO RECOMMEND!!!!

Ur Amtrak is a the most awlful train line the experience is a complete nightmare from a to z people would do better driving their own vehicle the delays are the eorst the food friggin sucks the sleep areas are a prison camp now I know what austawitz felt like u need to do better an I know u can. I hate this train line it’s not real get the way all these people are treated

My first trip on Amtrak to New York City was a great experience. The personnel were friendly and helpful. The train was clean and comfortable. We were fortunate there were no delays and arrived on time at both destinations. I'm already planning our next trip. Price was reasonable.

TOO MANY DELAYS AND NOT ENOUGH STRAIGHT ANSWERS THEY CANT ALL BE MECHANICAL ISSUES. HORRIBLE COMPANY, RUDE AGENTS THAT DON’T KNOW ANYTHING THE COMPANY NEEDS TO SHUT DOWN

Where do I begin? I am 73. I have been riding this train since I was a kid with my mother. I have never witnessed such rude and disrespectful behavior by the employees on this train. I take the Sunset Limited. I remember when this service was stellar. If you are disabled and sit in the lower level car you may be either jerked around like a whip in those old cars or no Attendant will come to see what you need. They get offensive when you talk to them about needing help. If you have severe mobility issues you are on your own with these people. It's so sad because I remember the days when customer service meant that. Now it's just a label.

I traveled on the Amtrac Auto train from Sanford ,Florida to Lorton , Va. The food was terrible.Poor quality and the staff was extremely rude. To compound the terrible trop Oi left my Mp-3 player in the Rommette on Jan 10th, 2026. When they cleaned the tiny roomette they would find it. I called every two days to constantly get voice-mail, then I went on line and filled out the lost/Found information. No one ever called me emailed me. My return trip 1 month later, I checked in and explained the terrible Lost/Found situation. No one cared and nothing was in the back room as they checked. They said maybe it was in Jacksonville after one month all items go there. We'll the two numbers they gave me was disconnected. I never spoke to anyone in L/F. Its a joke to think they would have a reliable system to help a customer who leaves personal items on the train. I would never take the auto train AGAIN, EVER! WASTED MY MONEY. MELVYN DAVIS

I am a Retired Soldier and 100% Disabled Veteran. I was on board the Coast Starlight train #11. I requested assistance and was deferred to the app. I requested specific assistance and was met with resistance, little assistance and a complete disregard for my status. As I paid for a veteran discounted ticket (as i have in the past) I expected some accommodation for my disability that is particularly common in combat veterans. I was left with little option but to explain for all to hear that I am diagnosed with PTSD and TBI. ZERO regard, empathy or consideration was given to this new and very relevant information.Personally I was dismayed,distraught and very saddened by this. Accepting that I was not getting anywhere I said 'F
....it.' I walked to my assigned seat and sat down.I was then approached by a employee and what appeared to be the conductor. I was told I was being kicked off at the next stop. I began recording audio and he became more rude, antagonistic and louder. I am very upset by this treatment. This is not anything I ever expected. I am sorry I swore. I admit its wrong. A simple warning would have sufficed. This feels extreme. I am requesting a response. Please treat this seriously!

As a sidenote. Upon departing the train I asked for a name and they began balking at me, " we told them what you did!"

I replied with " I asked for help ".

Seriously?

Subject: Customer Service Concerns and Training Opportunity

To Amtrak Customer Relations,

I have been using Amtrak for over 20 years. Recently, I have been traveling even more frequently. For the most part, I manage my expectations. I understand that employees have long days and that I may not know what someone is personally going through. I typically board, show my ticket, and keep it moving.

However, when I do have a question, that is where the issue begins.

In my experience, approximately 85 percent of the conductors and onboard staff I have encountered have been abrupt, dismissive, and unnecessarily rude. I am a New Yorker, so this is not about tone or directness. It is about professionalism and basic courtesy. There is a difference between efficiency and disrespect.

This past Sunday was particularly troubling. The train was late. I missed a connection and had to purchase another ticket at double the price. When the train finally arrived, there was no one clearly directing passengers. When I asked a question, the response I received was, “168, 168, just get on the train.” No greeting. No clarity. Just dismissal.

Once onboard, I briefly placed my belongings down so I could organize myself and find a proper seat. Another staff member approached and the first words out of his mouth were, “That’s a group seat, you can’t sit there.” No hello. No explanation. No courtesy.

I chose not to escalate the moment. I simply smiled and moved, wishing him a better day.

Customer service at Amtrak has noticeably declined. While I appreciate the infrastructure and the ability to travel by rail, the human interaction component is suffering. And that matters.

I am not saying every employee is this way. I have encountered a few over the years who were excellent. But they are the exception, not the rule.

This is a training and leadership issue. When employees feel valued and supported, that energy translates to customers. It starts at the top and flows downward. A simple greeting. Clear direction. Basic respect. These are not unreasonable expectations.

As more systems become automated, human interaction becomes even more important. I do not want a machine replacing what should be basic courtesy and professionalism. I prefer human interaction, and I expect it to reflect care and accountability.

Without customers, there is no service. I am offering this feedback because I believe it can be improved.

Please do better.

Sincerely,
Angelic K

Terrible with a capital T

The train was clean and the staff was friendly. They even sent a bus to pick us up when the was canceled due to weather.

Amtrak Coast Starlight – Disappointing Customer Service

I took the Amtrak Coast Starlight from Oxnard to Salinas, a trip of about seven hours. Overall, the ride itself was fine, but one experience really stood out—in a bad way.

Before boarding, I picked up a Starbucks coffee for the long trip. I prefer my coffee hot, but unsurprisingly it became lukewarm fairly quickly. I went to the café car and politely asked if either the attendant or I could heat my coffee in the microwave for 30 seconds.

I was told no, because the microwave was “only for food purchased on the train.”

That response honestly left me stunned. I wasn’t asking for free food, special treatment, or anything unreasonable—just a small courtesy. Heating a cup of coffee for half a minute costs Amtrak nothing. Instead, I was met with rigid rules and zero flexibility.

What happened to common courtesy and treating fellow humans with a bit of kindness? This felt like unnecessary gatekeeping rather than customer service. For a long-distance train marketed as a relaxed, comfortable experience, this interaction was anything but.

The scenery may be beautiful, but customer service like this leaves a sour taste. Amtrak could do much better by empowering staff to show basic consideration instead of hiding behind rules that don’t really matter.

crazy service ! speand 2k usd , they dont know how to behave with customers , that's why you guys loosing your business

…when added fees = the regular price, plus the cost of the product.

Received a promo offer email from Amtrack entitled “ Subject: Our best USA Rail Pass deal yet (❗)“ advertising 50% off. Sounds Amazing right? I clicked on the link right away to see what it was all about.

Yep, they’re offering the US Amtrack (Coach) Rail passes for $250 instead of $499. (Technically it’s a little less than 50%, but I could live with that).

But there’s fine print, and it needs to be read with a magnifying glass. I had to polish mine and re-read it twice to be sure I wasn’t mistaken.

The cost of the pass is reduced to $250 but…

1- The pass expires 120 days after purchase.

2- Each SEGMENT of travel requires an additional $25 fee, with a maximum of 10 Segments allowed which have to be used within 30 days of the first.

So what’s the $250 sale price + $250 in (10) added segment fees equal? Full price of $500!

But wait, there’s more!
(This is where it gets interesting…)

Example: if you need to get from Los Angeles to Sacramento, California, that itinerary requires 2 Amtrack busses and a train ride for a total of 3 segments. 3x$25=$75, and the $250 cost of the pass you now have to use up in 30 days…plus $25 for any other segment transfers.
Regular coach fare for the same trip is only $63 without the rail pass and added $75 fees!

This means that with the “rail pass 50%off deal” you’re actually paying more overall.

What a deal…but for who?!

Do they really think we can’t do the math?

Whoever dreamed this one up (and those at “corporate” who approved it) should be embarrassed it was publicly advertised, and apologize (just as publicly) to those on the front lines (who are paid peanuts) and have to enforce this dastardly double-dealing.

Question:
How is it that other countries and domestic city/county rail travel does it so much better?

Answer:
Being able to proof-read and do the math helps. Remembering this is a Service that supposed to benefit an entire nation…and provide working wifi, also as advertised.

In addition to the long overdue overhaul of infrastructure, web, amenities, and customer service, this single example illustrates why Amtrack is failing, and why this country needs and deserves far better options.

Train 5 hours late...upgraded for $200 and ended up with a filthy sleeper. Never again.

Enjoyed the views from Emerville to Chicago. Rocky Mountains were incredible to see from the train.
Cabins were quiet at night.
Allowed to consume own drinks in private cabin.
Restaurant Deck was included and 1 drink included with meals (beer/wine/Cola/etc).

I planned our 50th wedding anniversary around our Amtrak trip to southern California. We made it to Chicago from Jackson MS on 12 Dec without a problem, rested in the wonderful Metro Lounge and then things went bad. After we left Chicago (13 Dec) we were informed the Dining Car was out of commission because of a faulty dishwasher hot water system and they were unable to prepare hot fresh food because they couldn't properly clean their cookware. Our Flatiron Steak anniversary dinner turned into a microwaved grilled cheese from the club car. No hot cooked food 13-15 Dec.
To make matters worse, the heating system was sporadic at best (it was about 11 degrees when we left Chicago) so it was a very long and cold night.
Our return trip on 2Jan was fine with no problems but the best I could get Amtrak to do for compensation was a $450 voucher for another booking, good for a year. (don't know if we will have recovered by then).
We really liked travelling by train but now we may be flying again.

I rode the Texas Eagle from Longview, TX to San Marcos, TX on Dec 24, 2025. The train was 30 minutes late leaving then experienced a significant delay in Ft Worth, I believe a different engine was needed. Not sure what was wrong which is concerning. While the staff remained nice, upbeat & helpful that was the only plus. This train is old, filthy & in need of updates including a bathroom you can turn around in. I think Amtrak would be a good experience & a viable option, even tho it takes much longer, if they would get a new, updated train. It had been 9 years since I rode before & it was the same train only older & dirtier. I do not ever plan to ride Amtrak again unless they invest in a new train. It was crowded, hot & not an overall good experience. It did get me to my son’s eventually & I’m grateful for that.

J’ai voyagé de Montréal Gare Centrale à New York Penn (trajet supposé durer 11h). Le voyage était très corrects, les sièges étaient extrêmement confortables. Les prix étaient également très attractifs. Le seul point négatif est le retard de près d’une heure à l’arrivée à New York et les wagons assez bruyants.

Si j’ai de nouveau du temps, je retenterais toutefois l’expérience, mais il ne faut pas être pressé. Je salue également l’amabilité du personnel.