Ameliesonline Omdömen 

I made a booking for a viewing for a rental property. a date and time was set. The company sent me an email asking for further info which I duly provided. I was then asked if I could move earlier as they wouldn’t be able to hold the rental property until my preferred move in date. Fair enough as a question and I replied that if the property was right, then there would be a strong possibility that I could move sooner. On the day of the viewing I received an email cancelling due to the fact that I couldn’t move sooner enough. I phoned to explain and it became very apparent that it was no longer convenient to show me the house that day and that I could come at another time when they would already be at the property. Although I explained that I had to drive for 90 minutes and arrange time off work (which I had done for today), they were completely uninterested in trying to help me out. I foolishly thought that agents were there to help but with this company I feel this is very much not the case.

Reliable, trustworthy agents. We have been letting through Amelies for several years and have been consistently impressed with their service and communication. They genuinely care about our tenants and about looking after our property.

Maintenance issues are resolved swiftly, they answer emails very quickly (even out-of-hours!) and can be trusted to give clear advice and make sensible decisions.

We moved in to a rented house from this company. Prior to moving in, we viewed the house and saw there was a large detached garage, full of rubbish. In the front garden were also discarded items of rubbish. The agent promised to get the it cleared for us, prior to, or just after we moved in. The garage was removed but the concrete and brick foundations remained. The rubbish in the front remained. We found there was no TV aerial socket after moving in, which we reported, as well as a lack of electric sockets in the house. A light switch was broken, the boiler was faulty and the radiator valves were pretty much all broken. We discovered these things at different times and the boiler was fixed, eventually. The electrician did a poor job of installing the TV socket and replaced a light switch UPSIDE DOWN. Quality workmanship. The house leaks heat like a sieve leaks water. The loft hatch is broken and I have have to run tape around the edge to try and keep heat in. The bathroom is ALWAYS cold. This house needs a complete overhaul. I accept that I viewed the house before I rented it, but some of these issues could not have been found out just on a viewing. I have informed Amelies in writing of the issues, more than once and have to chase them to get anything done. I am still waiting for the garden to be cleared, the rubbish removed (a bin full of paint, another bin full of rubbish, bricks, concrete, detritus), the loft hatch needs replacing, the radiator valves need replacing... Amelies are poor communicators and fail to deal with more expensive problems in a timely manner. In the mean time, I have to live in a house which should be in a far better state.

AVOID this letting agent; if the house you rent needs work, it won't be sorted. I can prove this as it is SEVEN months and still the garden is full of rubbish. two months in winter, and the radiator valves are broken, the loft hatch still leaks heat.