Logotyp för Alta Graphics
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Alta Graphics Omdömen 

402
•
TrustScore 4.5 av 5

4,7

Butik för utskrifter och skyltar
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I had a great experience printing my flyers here. They were super friendly, helpful, and easy to work with from start to finish. Everything was done really quickly, and the quality turned out amazing.... Se mer

Betygsatt 5 av 5 stjärnor

Alta Graphics is amazing! Awesome quality and excellent customer service!! Great communication with Martin, Katie and Alejandro. Delivery was very fast. We had a great first experience with Alta Graph... Se mer

Betygsatt 5 av 5 stjärnor

The importance of a trusted distributor. Thankful is an understatement for the resilience, empathy, and commitment that this team had for my product. Always being available, always exercise willingnes... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Alta-graphics is the best printing services in the State of Florida.Their employees are fast and friendly. They keep their words. When they tell you that your documents will be ready in 48 hours, th... Se mer

Företagsinformation

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Informationen kommer från olika externa källor

Alta Graphics was opened in 1987 offering integrated design, copying and offset printing services. In the last 25 years we have maintained our lead in integrating a broad range of digital technologies including; Digital Book Publishing, Plastic Card Manufacturing and display systems for Trade show and retail applications with expertise in Video Kiosk fabrication.

Exceptional Customer Service for your Marketing and Business Communications

Skrivet av företaget

Experience
Our 25 years of digital printing and technologies experience ensure you of a great value and experience in your journey to utilize the best marketing tools available.
Satisfaction
We GUARANTEE you will be satisfied with your services and products - No IF's, AND's or BUTS!! Have a problem with anything? Contact our customer service team below and you will get a formal response within 1 business day.

Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

402 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(402)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Great product!

We received our order very quickly! Quality of the product is fantastic!
Thank you!

13 februari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I had a very bad experience with Alta…

I had a very bad experience with Alta Graphics and the owner, Kathy Butler a few weeks ago. It is rare that I speak up about the service I receive, but this was so upsetting for me, that I felt it was my responsibility to say something. And after the poor service I received, I was billed $200.

I came to Alta Graphics because I had used them a couple years ago for business cards and a service booklet. Both items were done well. So I assumed I would have good service again. The other piece to this story is my husband is the Episcopal Bishop of SE Florida and his office has used Alta Graphics for years as have many other churches. I don't expect special treatment, but the lack of respect was shocking.

I brought another service booklet job to them and spoke to Alex about how to submit the copy. I sent a draft PDF and received a proof the next day. There were several changes I needed to make, but was unable to on the proof they sent which was confusing to me. I made changes through adding yellow boxes with copy changes. I called the next day to check in and was told to redo all of the changes and send another PDF which took a lot of time after having done the changes before. I did it and sent it through the portal. I checked in again to make sure the changes had come through and to confirm when the project would be ready. I spoke to Kathy who was very condescending to me, treating me like I was asking for something unreasonable. I tried to say, I just need to know if it is possible for the project to be done before I have to leave town. She was vague and said we will try to get it done by 4pm. I said I can't go with try, it needs to be done as I have to leave town. She responded with "well a machine could break, so you should take your business elsewhere". I was completely blown away. We hung up and I went to see if the draft copy was usable, it wasn't. So nothing they provide me could I use. I discovered after my event that they had charged me $200.

13 februari 2020
Omdöme utan inbjudan
Logotyp för Alta Graphics

Svar från Alta Graphics

Kate, I am not sure what you're attempting to communicate. You sent a previous review where you expressed the same concerns and we responded - shown below. Essentially you were told that we do not have a 100% guarantee that something can be completed within less than 24 hours but we would do our best. You stated that was unacceptable and the order was cancelled. The only thing you have now added is a claim that you were charged $200. While we did more than $200 of work, we returned all your money via a credit to the same card used for your deposit within 3 business days from the date of cancellation. You paid nothing.

While you have made multiple references to being married to the Episcopal Bishop of SE Florida, that does not impact our ability to be able to make 100% guarantees. We are honest about this with all people irregardless of who they are or how important they may be.

HERE IS YOUR LAST REVIEW & RESPONSE


I am shocked by the poor service I have just received. The owner, Kathy was incredibly condescending to me after I did everything they asked. I simply wanted to know if the order would be ready before close of business tomorrow and she wouldn't say anything more than "we will try our best". I said, please tell me yes or no as I have to get on a plane on Wednesday morning. She wouldn't and then told me to take my business elsewhere. I am married to the Bishop of the Episcopal Church of SE Florida and this company has received the business of many people in the diocese. Again, I am shocked and hugely compromised by this.
Reply from Alta Graphics
January 27
Kate, As you mention in your review, you were told that we would do our best to have your book produced to meet your deadline with a 24 hour production. We do not offer a "Guaranteed 24 hour production" because circumstances can occur preventing us from complying. You were being given an honest, accurate response. While we are sorry we were not able to meet your expectations, we believe honesty works better than improperly set expectations.

We did turn your two requests for changes around in several hours with new proofs over the last few days. The product you ordered has a standard 2 day production from your approval and the best commitment we can make was the one you received to "try our best". With our company as well as others in our industry, it is a best practice to allow adequate production time. If you had started with final artwork that you did not need to change several times, you would have been fine. Unfortunately you did not approve your book until this afternoon with an expectation of a guaranteed delivery by tomorrow.:

Betygsatt 5 av 5 stjärnor

5-Star printing

Thank you for your service, the employees were very nice, helpful, understanding and knowledgeable. I already recommended your place to my sister-in-law.

1 februari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very satisfied all around!

Price was far and away the best available. Print quality was excellent and production/shipping speed was very prompt. Very satisfied all around. Will use again for future printing needs!

29 januari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Alta Graphics for the win!

We were so happy to find Alta Graphics to help us with printing our cookbook. We had used another printer for the first run of books and they didn't turn out how we had hoped. Alta's customer service is amazing. Danny was so helpful in walking us through step-by-step to fix the issues from the misprint and create a quality product that we were hoping for, all in a time crunch. We were very happy with the quality, service and price and will use them again for future projects.

28 januari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Consistent

Consistent, honest, quality work, timely and reliable.... that is Alta Graphics to me. Besides, they are so pleasnt to work with!

8 november 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I called numerous times to ask…

I called numerous times to ask questions. Not once did I get the impression I was getting on someone’s nerves or taking up time that could be spent on a paying customer. The work itself was great and speedy, which suited me just fine.

8 november 2019
Omdöme utan inbjudan

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