Cannot rate these guys highly enough! The office staff and all of the drivers are so friendly, always on time and always feel safe if I could give them more stars I would ✨️
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Warning! Don’t believe the quote that they initially give you when ordering from app. I was shocked to see that they had taken two payments ( double what I thought I was charged ) out of my account th... Se mer
Arranged 7 trips with Albatross Taxi while I was at home in USA. Every trip we requested the same driver Zaharia Khan after he picked us up at Heathrow. So far we have completed 5 long (each over 2 h... Se mer
Företaget har svarat
No problem booking via the app in advance of our trip from Birmingham Airport to Derby. Zabar kept us informed on his location and he was very patient when our luggage was delayed. A very comfortable... Se mer
Företagsinformation
Skrivet av företaget
At Albatross Cars, we're committed to providing a wide range of transportation services to meet all your travel needs. If you're looking for a standard journey, airport transfer, or a specialised trip, our fleet of vehicles and drivers are ready to ensure you reach your location comfortably and safely.
Kontaktuppgifter
14A Midland Rd,, DE1 2SN, Derby, Storbritannien
- 01332 345 345
- info@albatrosscars.co.uk
- www.albatrosscars.com
3,2
Medel
78 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good quality and very affordable…
Good quality and very affordable service provided.
3 oktober 2023
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Arshad,
Thank you for your feedback! We’re pleased to hear you found our service both affordable and of good quality.
Best regards,
The Albatross Cars Team
Fantastic service and excellent…
Fantastic service and excellent customer care
25 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Sami,
Thank you for your kind words! We’re delighted to hear you enjoyed our service and customer care and look forward to continue serving you.
Best regards,
The Albatross Cars Team
Won £100 on a competition they had at…
Won £100 on a competition they had at freashers fair Derby university!
Was a nice bunch a thanks guys!
12 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Leanne,
Congratulations on your win! We’re thrilled to hear you entered and enjoyed the competition. We hope to see you again in the future!
Best regards,
The Albatross Cars Team
Was having a problem with the App
Was having a problem with the App, spoke to the team at albatross they resolved this issues and kept in touch to let me know the progress. Issues now resolved, great service, friendly staff. Wouldn't use anyone else
25 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Sharon,
Thank you for your feedback! We’re glad the team resolved the app issue promptly and kept you updated.
It’s wonderful to hear you’re satisfied with our service, and we truly value your loyalty. We look forward to being your first choice in the future!
Best regards,
The Albatross Cars Team
Awful experience..wasn't asked which…
Awful experience..wasn't asked which route took me the way road works was and a normal 560 trip cost me 1270 ..rang the company wasn't bothered avoid them like the plague
17 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Tracy,
We are sorry to hear about your negative experience with us. Thank you for reaching out to us here and if your call was not answered, that is unacceptable and not the level of service we aim to provide.
It’s also concerning that you were not consulted about the route, resulting in an inflated fare.
Please directly email us at info@albatross.co.uk with further details so we can investigate this matter properly and work towards a resolution. Thank you for bringing this to our attention.
Best regards,
The Albatross Cars Team
Driver arrived promptly in a very smart…
Driver arrived promptly in a very smart estate car to take us to airport and on our return an equally smart people carrier picked us up but with a different driver. Both drivers were extremely pleasant and courteous with a very professional but friendly attitude. Very impressed with Albatross and will definitely use again and have no hesitation in highly recommending.
3 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Susan,
Thank you for your wonderful feedback! We're pleased to hear you had such a positive experience with both of our drivers and vehicles.
It's fantastic to know our team's professionalism and friendliness left a lasting impression. We look forward to welcoming you again and appreciate your recommendation!
Best regards,
The Albatross Cars Team
Fantastic service from Albatross Cars
Fantastic service from Albatross Cars. Drivers are always punctual. Cars are clean and tidy. The drivers are always friendly and welcoming.
Been using them for years and never encountered a problem. Fantastic!!
12 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Emma,
Thank you for your fantastic review and for being such a loyal customer over the years! We're delighted to hear that our punctual service, clean cars, and friendly drivers have consistently impressed you.
We truly appreciate your support and look forward to continuing to provide the service you can count on!
Best wishes,
The Albatross Cars Team
Albatross cars first class
I have been using Albatross cars for 18 years now & always get excellent service & the drivers are very professional & polite
10 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi John,
Thank you so much for being a loyal customer for 18 years! We’re thrilled to hear you’ve consistently received excellent service, and that our drivers have made such a positive impression on you.
We truly appreciate your continued support and look forward to many more years of serving you.
Best wishes,
The Albatross Cars Team
Brilliant taxi service
Life saver to get home after the Derby Weekender. I'm new to Derby and amazed how many cars there are just when you need them. Good price, good banter but not too much. Spot on.
31 augusti 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Rachel,
Thank you for sharing your recent experience, and welcome to Derby! We’re so glad we could be your ride home after the Derby Weekender—it’s always a great event.
It’s wonderful to hear what you enjoy about our service, and we look forward to assisting you again soon!
Best wishes,
The Albatross Cars Team
Very efficient
Very efficient, quick service and friendly reliable drivers.
11 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Ali,
Thank you for your review of our service! We look forward to serving you again in the near future.
Best wishes,
The Albatross Cars Team
Always use Albatross.
Always use Albatross.
Never wait long. Bookings always on time. Polite friendly drivers. Used to use Western but find Albatross more obliging. Thank you.
11 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi David,
Thank you for your continued support! We're glad to hear about your experience with the timely service and friendly drivers who have made such a positive impression.
It's wonderful to know you've chosen Albatross, and we're always here to make your journeys smooth.
Looking forward to being of assistance to you again soon!
Best wishes,
The Albatross Cars Team
Always have an amazing experience…
Always have an amazing experience always happy to help couldn’t fault apart from are a little expensive due to being metered if this was a set price I would use them more
3 september 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Kelly,
Thank you for your lovely review! We’re thrilled to hear you’ve consistently had a great experience with us.
We appreciate your feedback on pricing and will keep working on ways to be more cost-effective. Keep an eye out for our Autumn discounts—we hope to offer those soon!
Looking forward to serving you again!
Best wishes,
The Albatross Cars Team
Awful experience
UPDATE: THEIR REPLY WAS A LIE. I CALLED AND THEY SAID THEIR REPLY ON HERE WAS WRONG AND THEY WON’T MAKE THE REFUND. PETTY. STAY AWAY FROM THIS COMPANY.
Awful experience. My husband called to ask if they do pick ups with car seats for kids. They said yes as long as we provide the car seats. Husband dropped them off at their offices and next day they pick me up at Birmingham Airport with a car without isofix so my car seats couldn’t be fixed at all. They didn’t care about SAFETY OF PASSENGERS at all as they insisted to get my 7months old BABY and 2years old daughter in the car stating that that was safe. I called them straightaway to solve it and ask them to send me another suitable car. They refused. I asked them then to drop the car seats there and give me the money back-paid £80 in advanced- (with all the inconveniences of being left on my own with the kids & car seats). They refused. The only option they gave me was PUTTING MY CHILDREN AT RISK getting in a car with floating car seats. I paid them for a trip with car seats for obvious safety reasons. They couldn’t deliver and basically stole £80 from me. I ended up paying a UBER (1st car in has the isofix- most cars have them nowadays) and paid even less that this joke company charged (stole) me for nothing.
23 augusti 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Aida,
We are truly sorry to hear about your experience and fully understand your frustration. Ensuring the safety and comfort of our passengers, especially young children, is our top priority, and it is clear that we fell short in this instance.
We should have provided a vehicle equipped with isofix fittings as requested, and we sincerely apologise for the inconvenience and distress this caused. It is unacceptable that we did not address this issue appropriately or offer a satisfactory resolution.
Please contact us directly at info@albatrosscars.co.uk or call us at 01332 345345 so we can discuss this matter further. We want to make things right by addressing your concerns, offering a refund, and improving our service to prevent similar situations in the future.
Thank you for bringing this to our attention. We hope to resolve this to your satisfaction.
Best regards,
The Albatross Cars Team
Polite and professional
I booked an Alberto's taxi after a night out other taxi firms hung up on me probably because I had had a few but Alberto's didn't arrived quickly and was polite and professional far price too this is just my one off experience with them but would use again
19 juli 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Richard,
Thank you for your feedback! We're glad to hear that you had a positive experience with us.
We strive to provide quick, polite, and professional service at a fair price, no matter the circumstances.
We look forward to serving you again in the future!
Best wishes,
Albatross Cars Team
Stay away
I will never be using albatross again. Ordered a taxi Saturday from wollaton road outside wollaton park, payed for the taxi upfront £27.45 only for the driver go to the wrong location 3 times, on the final time I told him to forget it we will get an uber cause my battery was low and had to get home for the kids. They then won't refund me my money cause the driver eventually got to the right address even tho I've viewed his tracker the day after and he still wasn't in the right place. I get once but 3 times is abit much. They don't care about the customers you can see that with the amount of bad reviews they have. And I've read some more reviews that this has happened to people aswell. 1 star is generous if i could it would be 0.Don't pay upfront and stay away from this joke of a company.
1 juni 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Dean,
As discussed during our conversation at lunch, we understand that you decided to use Uber after our driver had difficulty locating you. According to our records, the driver did make multiple attempts to reach the specified location.
Per our company policy, to be eligible for a refund, customers need to contact our support team immediately when an issue arises and allow us to resolve it. Since the procedure was not followed and you opted for an alternative service without giving us the opportunity to address the issue, we are unable to process a refund.
We strive to provide the best service possible and value your feedback to help us improve. If you have any further concerns, please contact us at info@albatross.co.uk.
Best regards,
Albatross Cars Team
i arranged a taxi pick up for a friends…
i arranged a taxi pick up for a friends surprise birthday party and instructed Albatross cars to keep the destination a surprise, everything went to plan. Thank you Albatross for your smooth operation. 5 stars every time!!!
28 maj 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Zak, thanks for you kind words! We're thrilled to hear that the surprise birthday party went off without a hitch. It was our pleasure to ensure everything went smoothly.
We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Albatross Cars Team
I've always used albatros but I do feel…
I've always used albatros but I do feel they take advantage after a night out assuming you are drunk and always go the longest way round to any destination I did a trip from my home to courtyard last night however on way back home from the same destination it cost me an extra 2.30 on the way home leaving the courtyard as the driver decided to go the longest route possible when my home is 4 streets away from courtyard when I mentioned to the driver he didn't seem to care .
I feel you have to be fully watching the routes alabtros people take you it happens yo me many of times when I have to use this service
25 maj 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Dear Emma,
Thank you for sharing your recent experience with us. We're truly sorry for any inconvenience you faced during your journey with Albatross.
Your feedback about the route taken and the associated cost discrepancy is concerning. This is not the level of service we aim to provide. Rest assured, we take such matters seriously and will address them internally to prevent recurrence.
We understand the importance of trust and reliability, especially during late-night travels. Your account of feeling taken advantage of is deeply concerning, and we apologise for any discomfort caused.
We're dedicated to improving and ensuring that all our customers feel safe and valued. If there's anything specific you'd like us to investigate or if you have further concerns, please reach out directly to our customer support team at info@albatross.co.uk.
Thank you for your understanding and continued support.
Warm regards,
Albatross Cars Team
Awful and stole money from my bank
Awful, driver didn't turn up, got screenshots to prove it saying driver being assigned at various times, plus screenshots of saying driver is 26 min away, then get called being told they are taking money out my bank used this company a lot in the past but won't ever use them again after today even the way they spoke to me was awful, everything ok untill they make a mistake then it's all your fault, then checked my bank they tried to say I didn't go to the taxi and they tracked my flight but my flight was delayed and didn't even land until 01.24 and they took there so called cancellation fee at 01.30 so I was supposed to get of my plane(waiting for stairs to be attached to get off) and get through customs in 6 minutes? That's if the driver ever turned up cuz the app never ever confirmed they turned up
24 maj 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Nivlac,
We’re truly sorry about your recent experience. This is not the level of service we strive to provide, and we understand your frustration with the driver not turning up and the confusion around the charges.
Could you please send us the screenshots you mentioned? This will help us investigate thoroughly. We also want to review how our team communicated with you, as respectful service is our priority.
Regarding the cancellation fee, we will review the timing and details, especially considering your flight delay. If you could kindly reach out to us at info@albatross.co.uk so we can address your concerns directly and work towards a resolution.
Best regards,
Albatross Cars Team
Taxi arrived promptly.
The taxi was on time and the app was great as you could track where the taxi was. Then I had a phone call to say the taxi was outside. Driver was polite and loaded the luggage in and out of the taxi. I have only given four stars as the taxi could have been cleaner inside and out.
20 april 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Jackie,
Thank you for your feedback! We're glad the taxi was on time and that you found the app helpful for tracking your ride. It's great to hear our driver was polite and assisted with your luggage.
We apologise for the cleanliness issue and will address this with our team to improve. Your comments are very helpful.
Best regards,
Albatross Cars Team
Ordered a 6 seater with room for…
Ordered a 6 seater with room for luggage and got sent a 4 seater instead. Missed our train as a result of the delay where I had to resort to ordering again from another firm.
20 februari 2024
Omdöme utan inbjudan
Svar från Albatross Cars
Hi Harj,
We are truly sorry for the inconvenience with your recent booking. It's disheartening that you expected a 6-seater with luggage space but received a 4-seater, causing you to miss your train. This doesn't align with our standards at Albatross Cars.
Your feedback is invaluable, and we're committed to investigating further to prevent similar incidents. Please email us at info@albatrosscars.co.uk with more details so we can work towards a solution. We sincerely apologise and appreciate your understanding.
Best Regards,
Albatross Cars Team
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