Superb, stellar service! I have yet to meet someone who is so passionate about his job (Mark) and the pride in service that they undertake. Second to none! Unique and worthwhile information and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
In the 10 years I've worked here as Manager, Albany have been the best company we've hired for pest control. No issue with little furry friends whatsoever. Very professional, friendly staff and report... Se mer
The service was brilliant, so far We've had 2 sprays and Francisco Dias has been extremely helpful, friendly and accommodating. He explained thoroughly the issue and what we can do to try to ge... Se mer
I have used Albany twice now. The first experience was brilliant. However, the more recent visit was average - we booked a programme of 3 visits. Each time a different person attended and had no idea... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Albany Pest Control is a leading pest control provider based in Central London, providing expert pest control across central London since 1998. With decades of experience, we have been dedicated to delivering comprehensive pest management solutions to residential and commercial properties throughout the Greater London area. Our team of skilled professionals is committed to providing exceptional service and ensuring your property remains pest-free. Utilising the latest industry methods, training, and technology enables us to deliver effective and efficient pest control services to our valued clients. Whether you’re dealing with rodents, insects, or other pests, we have the expertise and resources to tackle your problem head-on.
Kontaktuppgifter
44 Russell Square, WC1B 4JP, London, Storbritannien
- 0207 287 8845
- info@albanypestcontrol.co.uk
- www.albanypestcontrol.co.uk
4,4
Utmärkt
162 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Happy with service
Happy with service, accommodating with dates as they were happy to adjust.
8 november 2023
We have been using this service for…
We have been using this service for several years, Albany have been efficient and reliable.
9 november 2023
fast and efficient
31 oktober 2023
Very efficient service and friendly and…
Very efficient service and friendly and competent operatives
24 oktober 2023
I've used Albany for years and they are…
I've used Albany for years and they are really helpful with advice and efficient at replying. Often available at short notice for call outs. Good value for money.
19 oktober 2023
Unfortunately they robbed us a last…
Unfortunately they robbed us a last treatment. Not a reliable company.
13 september 2023
Svar från Albany Pest Control
Dear Sir / Madam,
In response to your review, if you could please provide your full name & address I will be able to look into this for you, with an aim to provide a resolution.
Many thanks in advance.
I seem to have more bedbugs running…
I seem to have more bedbugs running around after the sprayings than I had before also some areas I ask to be sprayed wasn't.
Example my shower curtain I asked to be sprayed however when I was getting ready to shower I found a nest of bedbugs in the top right hand corner of the shower curtain, I had to use sticky tape to get them.
7 september 2023
Svar från Albany Pest Control
Dear Mr M Barrick
So sorry to have read about the bedbug issue you have. I have reviewed the case in full and would like to address the issues raised.
We did provide a room preparation sheet, to support in advance of our attendance, and I have reviewed the reports and there is clutter everywhere, this is severely restricting the treatment process. You also failed keep your second appointment with us, despite email confirmation. In relation to the shower curtain request, we would not spray the curtain, even if you asked us as it is a significant risk and not at all the safe use of pesticide, this was done for your protection.
With regards to the bedbugs running around, you will get increased activity after applying insecticide, however due to the lack of room preparation, which we reported there were areas we could not reach.
I will have our Service Manager reach out to arrange a free of charge treatment up to help resolve this for you.
Kind regards
The best in the business
The best in the business - Connor who manages our site is really great. Super helpful and friendly.
14 september 2023
Technicians were really helpful but the…
Technicians were really helpful but the customer service was poor and no personality as they just throw handouts at you and ask for payment with little guidance on the process.
12 september 2023
Superb, Stellar Service!
Superb, stellar service! I have yet to meet someone who is so passionate about his job (Mark) and the pride in service that they undertake. Second to none!
Unique and worthwhile information and assistance regarding all aspects, as well as help sourcing the best materials, suppliers etc.
I don't think you will find another company like these guys. Top service followed by even better staff! Thanks again for everything guys/Mark W.!
18 augusti 2023
Omdöme utan inbjudan
punctuality
14 augusti 2023
It started well and all were very…n b
It started well and all were very helpful especially when wanting the instruction and payment. Jonathan the technician was delightful and respectful when carrying out the treatments . He was very informative and considerate so no complaints there .
However when I needed further assistance my calls were not returned . The girls on reception could not answer my questions and said someone would call me . I had to persist .
This can be an anxious time for customers so felt there was little empathy .
Thankfully It turned out I didn’t have a problem with pests . However I would use Albany again.
30 juli 2023
Technician was on time and very helpful…
Technician was on time and very helpful and informative
24 juli 2023
Great Pest Control company
Great company - go above and beyond to actually solve the problem rather than going through the motions of addressing it - the senior technicians are very proactive once involved in any escalations
Would recommend
24 juli 2023
Amazing
Amazing. Worked with these guys for more than a decade. Big brands or small independents same services
24 juli 2023
Very efficient answering service
Very efficient answering service. Immediate attention. Our carpet moth treatment was fixed for the very next day after we called. Helpful and friendly staff. Let's hope it keeps the moths off the new carpet!
5 juli 2023
Just so anyone having a problem
Just so anyone having a problem - they are good at killing mice but they do not provide a blocking service like other companies do for the same pricep
16 april 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.