Alarm.com Omdömen 

I agree with one of the posts - many complaints appear to be from poor installations or installation companies. We have had almost no issues with ADC and the tech support has been nothing but 5 stars. The only reason I have 4 stars is because of a few issues that also might even be out of ADC's control (cellular or internet carrier). - People with poor video reviews are usually are from poor WiFi signals or not enough upload speed. One advantage we have is that we do all types of Low Voltage work so we are familiar how to correct many issues and to be fair a standard alarm company may not be trained to do so. There are a lot of detailed settings within the devices that has taken us over 2 years to discover and we still find more each time we call in for tech support. There are so many more positives to mention here, but you will never be able experience them all if the alarm company representing ADC is not doing their job correctly. We have been in the industry nearly 20 years and we have seen it all...

I wish I never signed up for this service. Had nothing but terrible RUDE service from their TECH support use less and JERKS treated me like a nobody and did not even assist me, just said they can not help and that it's the dealer that sold me the devices that I need to deal with, Both dealer at Laram.com passed me off to one another no one helping with the issue I can not view my camera and I have good internet signal and no known issue. It's the APP issue and no one wanting to help. I am going to be cancelling this service. I should have just gone with ADT they have better tech support and much nicer that these people. Now I have a camera I cant view real time keeps timing out and not getting connection.

My system has not worked properly since it was installed. I tried several times to get ahold of someone who can fix the issue with no result. The local affiliate is impossible to reach and when you do, won't provide any assistance. I am in a new home community and I will do everything possible to tell my neighbors or their horrible service and cheap equipment.

Been with Them for five years and still I do not have stickers for the windows or sign for the yard. Their service is horrible. The thermostat they installed for the AC unit ran the AC unit all the time it ended up costing me $7800 for a new AC unit.

New doorbell cameras are terrible. I have a 4 node wifi 6 network and they don't stay connected. App works ok, service thru local company is borderline.

I am an Alarm.com dealer and love the services and equipment. The bad reviews I saw are from End Users that obviously picked the wrong Alarm company to handle their services. All of my customers love the equipment and services. I am currently switching all customers to this service and away from Honeywell service. ADC is a much better platform for both customers and dealers. If you have problems, get a better ADC dealer.

Good web page. Good technology. Good equipment. Horrible service.

Every time I have a problem, the local affiliate says to call Alarm.com for help. I call Alarm.com for help and they say it's something that should be handled by the local affiliate.

It's just one of those things where the attention is wonderful when they are trying to sell you a new system. Wow, when we had questions and issues during the sale and installation, everyone was johnny on the spot to make sure our needs were met. Then you might as well move to another planet because that's how easy it is to get help.

Never-ending runaround on every little thing........... I'm seriously considering investing in phone recorders just to make it easier to deal with these people who never seem to remember what they promised in the last conversation.

Awful service, we’ve had this panel since May they said due to Covid we had to do a self install. I use to install hard wired systems. Once all of the sensors were in we began having issues with the Zwave devices. Sometimes they would respond I’d try and reinterview them, the panel would freeze up and have to be rebooted. Cameras wouldn’t pair up without having to reset the panel, the Zwave, deleting and reinstalling devices. They’ll work for sometime and then fail off issues I’ve never had with other systems! Their support team and alarm.com keep telling me to delete, rediscover reinstall! It’s a security system it should be reliable!!!

I am a independent security installing dealer and I have used Alarm.com since 2006. I believe the majority of the complaints people have posted here is NOT with the Alarm.com service but with the security service provider/ installer. The service when installed correctly by a professional will work. I have noticed a few problems with the earlier doorbell cameras and wifi range issues. But overall they provide a service and it works great when installed properly.

This bad review actually started about 3 years ago I believe it was when I first signed up with this company, the first 3 days were great so I couldn't just get rid of it. The problem started after that 3 days when I could no longer cancel unless I wanted to be charged thousands of dollars just to end the contract. The product that I had the biggest problem with was the video doorbell, it never caught the mailman who was 5 ft from my house when he dropped off the mail. Furthermore I feel that this company should not be in business with the fact that they have that contract that forces you to stay with them and pay for a service that is in my opinion completely useless. I really hope you read this review and stay away from them go with a company that is a little bit more reputable.

Ok...I have tried to like everything about Alarm.com. Their equipment is horrible. Everything seems to fail. Things disconnect. After arming we get errors....zones bypassed, smokes that don't work, auxiliary panel disconnected. I have written to them for support and they do not answer. We were promised access control for our office system, and it appears that Alarm.com refuses to send the equipment to our local security company. This has been ongoing for 6 months. We just give up.

Worst customer service ever, I have tried to contact the person assigned to my contract several times and their supervisor, no reply, no answer for months, now they don't even answer my call. If had the chance to get out of the contract I definitely would,but like I said they won't even answer phone

Had for a year now. Takes minutes to answer the door camera. App sucks. Slow to connect. I have excellent internet.

I purchased a model home with an existing security system. The old passcode for the panel was still in effect, and no one knew what this passcode was. I called alarm.com for technical support regarding this issue, and although it took multiple attempts, Ed from alarm.com was very supportive every step of the way in finding a solution despite things looking grim. Sure enough, the issue was resolved. Thanks again for everything!

I would give a negative zero if possible. The sales person in our area of Florida, Greg promised the world and gave us NOTHING.We paid $2,400.00 for three cameras that did not work correctly from the being..after calling and waiting over a week for him to show up..he showed ME what to do and left.Okay..lol great service. We had a problem one night and thank god I still had my blink up..it cought what was going on...not my 2400.00 system. Didn't call Greg, why would it matter..he doesn't help... but when the system went completely down, I did call..he said he went home and it showed on his computer my cameras went off???? no they didn't and he said well it shows it did.He got very to the fact, very argumentative, I had a meeting and could not get into the situation right then and said so.Next thing I know I answer a call from Alarm.com ..lol a 3 way call with Greg on the other end like a scorned child.Again..told the story..said i had to go and we got disconnected..next thing the emails start..no calls from the salesman... why not ..he basically took 2400.00 for nothing so hes happy...right??So we are left with a system that does not work. Next Alarm.com emails me directions and says the system isn't on line..after I told them we disconnected them and wanted to be reimbursed..something for what we got taken for. POOR CUSTOMER SERVICE..POOR PRODUCT..RUN do not walk away from this company and its sales people..we are totally dissatisfied

I have had a very bad experience with this service. The tech missed a door to put a sensor. The monitoring was not always responsive, as we triggered the alarm and no phone call came from the company. I felt the company also was unfriendly in regards to customer service, and did not inform me when the service was canceled or that I would be billed for an additional month.

Started out with good customer service. Then you just do not get any support. Days and weeks go by without hearing back from them. Had issues with not getting video notifications for a minimum of 2 minutes and was told that is normal. We was using Alarm.com USA Alarm said we needed stronger wifi so we bought a new router and that did not fix it. Just a lot of money out of pocket for something we did not need. Then was told our internet needed to be upgraded. So we did that to gig service. Still did the same thing. And again just more money out of our pocket.

I can only say stay away from USA Alarm and Alarm.com they have some great features but it does no good if you have to wait a minimum of 2 minutes before you know that something set your cameras off. I have been back and forth for weeks on end with USA Alarm and Alarm.com to hear that is normal. Well it's not normal at all. We have cancelled service with USA Alarm and have another system and we get notifications within 10 seconds max that something has set our cameras off.

I had a Simon 3 alarm system that was failing me. I looked at Access Communications Coop and their Alarm.com smart home system. It was WORSE!. It gave me a false sense of security while thieves continued to pilfer my belongings and the cameras never caught anyone nor the sensors indicate any activity. I should have got a dog again.
I should have known right from the start - when i had a camera pointed at the garage and another at the front drive. The one pointed at the garage kept failing so I switched them and the garage cam was still the one that failed.
I have a motion activated picture cam in my garage pointed at the man door. I recently discovered that the panel display for this camera only shows archived pics from as far back as a year to a year and a half.

Because there is no evidence of the breakins I am being ignored by Access as well as the Police.
My advice - spend the money on dog food! At least if it is going to kiss the thieves it will wag its tail when it sees you. Otherwise it is hard to get the time of day from these folks when problems arise.

Terrible company and I don’t recommend signing a contract with them. My system itself needs serviced so I can use it and I can’t get the the company who installed it to come out, not can I get them to put me into contact with someone who will come out. I’ve called twice to both agencies and no one will respond. I can’t wait until this contract is over.

I am an Alarm.com Certified Technician, when I call for help, their Technicians are very professional, knowledgeable, patient, understanding and polite. By FAR the best Support Service in the business. The only complaint is the wait on line, otherwise 5 STARS