Alarm.com Omdömen 

Poor costumer service and I keep having issues !!!!

Katelyn was very helpful, and very knowledgeable. Great asset to your team!

What made my experience great was the high level customer service I received from Erin. We were locked out of our system due to the account switching managers. The third party vendor was not responding to our calls for support. So I reached out to Alarm.com. Erin worked with me for several days as we navigated through the process.

I was completely grateful for her dedication to my case. I will certainly be recommending this company just because of the quality of customer service she provided.

Total crap
They give you 3,000 uploaded videos limit and wind blowing a palm tree records 300 videos in 3 days, so you’re out in 2-3 weeks from your allowance, then they want you to buy more. Would not recommend

When the company reach out they were very friendly and with their help we were able to get my camera issue resolved that night. It is nice to see that they will do everything in their power to help the customers. Very fast and helpful response time.

Erin! Friendly, helpful, and very customer service focused.

I received a phone call from one "Arthur" representing Smart Home Security. He told me this was an excellent system and I could access my system even when I was away anywhere in the continental USA. Come to find out, I cannot even access my system from 4 miles away. Furthermore, my contract was NOT smart Home Security, but Dealer-Ally Premier Home Security. Wait for the punch line: The company is really called Alarm.com and then I must pay $19.99 to Dynamark for the monitoring service. The owner is Lauren Pitman. She phoned me to tell me that Pinnacle Finance would be handling this contract and 1. To say everything was up and running (assured me that the "tiny glitch" would be fixed the next day) 2. Do not offer to pay more than the minimum loan amount. I have good credit because I pay off loans faster than planned. Pinnacle Finance found this to be foolish; I pay more than minimum.
NOT ANYWHERE in the contract does it state I have to pay an additional $19.99 to yet another company called Dynamark who do the actual monitoring. Lauren Pitman has refused to answer anymore questions regarding this system. Her comment was 'It's working". Yes on her end, but I am not paying to have it shown working in Tennessee; I need it to work in Florida. I will honor the loan contract as Pinnacle Finance has done nothing wrong, but if you wish to get hooked like a fish, call Dealer-Ally Premiere Security.......... oh wait, doesn't exist. So, I was interested in Smart Home Security but am tangled up with Dealer-Ally Security and the real company is "alarm.com. This widow, 78 years of age has been duped!
I got my service cut off because I didn't pay the $19.99. I still have no paperwork stating I had to pay $19.99 per month PLUS pay off the loan of $4,000.
I have been asked to add more details, but I can only state there is Oscar, Arthur, Lauren (owner) and I still have no documentation that I have to pay $19.99 but Lauren will cut offmy security system if I don't.

🚨 Let’s Clear Something Up About Alarm.com 🚨

If you’ve ever searched for a security system or smart home setup, chances are you’ve come across Alarm.com — and maybe even a few negative reviews. But before you judge the platform, it’s important to know:

👉 Alarm.com is NOT a security company.
They don’t install your system.
They don’t monitor your alarms.
They don’t provide direct customer support.

So what do they do?

Alarm.com is a powerful integration platform used by licensed, independent security companies (like us!) to bring together all your devices and services into one seamless experience.

It’s the brains behind the scenes — giving you a secure, easy-to-use mobile and web interface that connects your security panel to everything else in your home or business.

💡 Here’s what Alarm.com can do:

✅ Control your security system from anywhere
✅ Receive real-time alerts and notifications
✅ Arm/disarm your system remotely
✅ Lock and unlock smart door locks
✅ View and control live video feeds
✅ Automate lights, thermostats, and garage doors
✅ Create custom scenes (like “Away” or “Bedtime”)
✅ Detect and alert you to water leaks or temperature changes
✅ Integrate with major brands like:
 🔹 2GIG
 🔹 Qolsys
 🔹 DSC
 🔹 Honeywell
 🔹 Yale, Kwikset, Schlage
 🔹 Lutron, LiftMaster, Ecobee, and many more

🛠️ The quality of your experience with Alarm.com depends heavily on who installs and supports your system. Poor service from an installer can lead to frustration — and unfortunately, the platform sometimes gets blamed when it's really an issue with the provider. So when you see a review about “Alarm.com,” it’s often actually a reflection of someone’s experience with the installer or dealer, not the platform itself. Just like bad service from a mechanic doesn’t mean your car’s manufacturer is to blame — it’s all about the local provider.

💬 That’s where St. Louis Alarm Co. comes in. We’re proud to be a trusted local partner who installs, maintains, and supports Alarm.com-powered systems the right way — with personal service and expert care and high recommends Alarm.com platform to all of our customers.

Want to learn more or see a demo of what Alarm.com can do in your home or business? Contact an Alarm.com preferred service installer.

NO SUPPORT! Call the number 877-389-4033. One ring then nothing. Call again, One ring then nothing. thinking I got the number wrong I call again. One ring 3 second pause then a recording. If you want to be a dealer press 1 if your a customer or dealer press 2, billing 3. I press 2. if your a customer needing tech suupport press 1. service provider needing tech press 2. I press 2... sorry we can't help you line goes dead. I try again, if your a customer needing tech support press 1, I press one... please contact your service provider.. oh boy.. I call back give it another go. nope. line goes dead. I get the idea that a sales rep might be interested.. trunk slammers are always chasing a buck. but basically the same result. enter my zip code, straight to voicemail. "Truck Slammer" for those who don't know is an industry term for a company that sells a product with promises of the best of the best and the best service and support and once they install it they pack up slam the trunk and you never see nor hear from them again. buyer beware

I have been their largest residential video customer for quite some time. I run 30 cameras for 10 years now.

I do not recommend using any Alarm.com video related products. The reason is that they go out of their way to insert software into the cameras that will prevent you from looking at the video feed. By design they will shut off after two minutes, but in reality its more like 15 seconds. Whether two minutes or 15 seconds, it is ridiculous to not be able to view video from a video camera.

I have brought this issue up with high levels in the company verbally and in writing, for which there is only a handful of employees, probably less than 10. No answer was ever given other than that's how they want it to be and they aren't going to change it.

Year by year their products get worse in many ways, I I think they really want to improve the products, but they just don't have the right people to make it happen.

Customer service representative took the time to resolve the issue.

Customer service sucks. No service after sale in less of course you want to pay them a couple hundred dollars. Worthless. Lyers. Cons.

Genuinely kind and helpful! Kaitlin’s assessment of our situation was clear and accurate. She solved our issue quickly and provided additional documentation and pathways for our distributor to help us further.

Delay in everything you try to do.
We have had customer service on the line multiple times.
Once are subscription is up we will be switching.

I’ve been an Alarm.com customer for eight years, but my recent experience with their customer service has been incredibly disappointing. Two of my devices—a smoke detector and a carbon monoxide detector—stopped working, so I reached out to get them replaced. Instead of simply helping, I was told I’d need to subscribe to a warranty service for an additional $19.99/month to get the replacements.

I then spoke with the Loyalty Department, where an agent named Alex initially offered to replace the devices at no charge and lower my premium fee to $20/month. I asked for some time to think about it, and when I called back, no one could honor the offer. Worse, Alex was conveniently unavailable, which made me feel like they were dodging the situation.

This was the worst experience I’ve ever had with a loyalty department, especially after being a loyal customer for eight years. Their lack of consistency and poor service left me no choice but to switch to Vivint, which offers better service, lower fees, and no upfront charges. Alarm.com has lost a longtime customer because of their poor handling of this situation.

I have a security system put in by Hotwire Communications. They are HORRIBLE and kept me on hold forever and were slow to respond to my emails. In depseration, I reached out to Alarm.com who are part of my security system process. They responded immediately with a phone call and then a detailed message as to how they could help. Whereas Hotwire Communications eventually emailed me an attachement to figure it out myself, Kaitlin from Alarm.com was responsive and succeeded in helping me log back into my security system. She even analyzed why I had the problem. BRAVO to Alarm.com and Kaitlyn.

Useless garbage, app and website suck. Constant errors make this completely useless. I wish ADT had other options than this useless waste of space

Get any other service. Too many problems to list

I just dropped my service through Telsco because suddenly Alarm.com got on my phone and all service stopped. I think this s totally a scam and Telsco has made a terrible mistake getting these people involved.