I always had excellent service from Activehound and I'm really sorry they have closed down. I was looking forward to may years supply of Chukkit balls and other treats for my furry friend Alfie.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have used this company a few times now. Small business, but still manage to offer competitive prices and unbeatable service. Speedy delivery, well packaged and a free gift thrown in! What's not to l... Se mer
I've used Active Hound for a while now and always receive my orders quickly. The team are GREAT at answering any questions regarding their services or any of their products, the customer service over... Se mer
at first was alarmed when Post Office informed me that the article had been delivered. Got in touch withActive Hound who acted immediately. the problem was with the Post Office and article arrived t... Se mer
Företagsinformation
Skrivet av företaget
Active Hound was a small, British business based in Devon but is now closed.
Kontaktuppgifter
Storbritannien
- woof@activehound.co.uk
- www.activehound.co.uk
4,9
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I always had excellent service from…
I always had excellent service from Activehound and I'm really sorry they have closed down. I was looking forward to may years supply of Chukkit balls and other treats for my furry friend Alfie.
17 juli 2020
Omdöme utan inbjudan
Taken our money and not sent goods
Ordered a couple of dog beds on the 8th January. They have taken the money but we haven’t received the beds. We have sent numerous emails, and called multiple times but are yet to hear where our beds are.....
18 januari 2019
Omdöme utan inbjudan
Svar från Active Hound
Hello Elliot,
Thank you for your review. Active Hound very sadly, is in the throws of liquidation.
We have been taking advice from our accountants and The Insolvency Service (the government) on how best to proceed as not to accidentally pay monies to parties that can be considered as “preference payments”. The rules are very strict and punitive for those that break them. I am pleased to however confirm that all customers expecting an order or exchange ‘should’ qualify for a refund.
Unfortunately, your name does not match our records so I would be grateful if you could reach out to me personally on zak@activehound.co.uk so that I can identify you and deal with your refund myself.
Kind regards and sincerest apologies for the annoyance of this issue.
Zak Taylor
Founder
Shopped once never again
Shopped once never again
Blame Black Friday blame the post office
I say stop blaming everyone else got on with your job by been active and get items sent out in a reasonable time. Too slow will not be recommending you to any one very disappointed and a waste off my time emailing you and ringing never again and please delete my details from your mailing list that’s how bad you was
13 december 2018
Omdöme utan inbjudan
Svar från Active Hound
Hello Robert,
Thank you for your honest feedback.
Whilst I am genuinely very sorry for the delay to your order, I am pleased to say we were proactive in reaching out to you first just to keep you posted. When your order was despatched on the Saturday, this was done so on an upgraded Royal 24 Tracked service with a tracking number provided to you. Royal Mail have taken four days to deliver this to you which is very disappointing and I can only apologise for this further delay. Sometimes, no matter what we do the rub of the green just doesn't go our way so we just have to hold our hands up and apologise.
Please forgive us for the annoyance of this order and we are very sorry to see you go.
With very best wishes for the Christmas period.
Zak
I ordered through an offer on facebook…
I ordered through an offer on facebook Yak chews order £23 buy 2 get 3rd free. receipt said 2-3 days, when I called to chase order I was told that it had not been send , when I questioned there managing expectations, I was told I could cancel, which I didnt want to do. He then said he was cancelling my order and hung up. I called back they hung up, then I called again and they remained silent, I asked them to not cancel my order and I apologised but no response. Their campaign may be successful and profitable, however when business is slow customer service is crucial. Disappointed as I looked forward to dealing with a small independent business.
I saw your reply I was not abusive I never swore or anything, yes I expressed displeasure at not getting a notification email saying there was a delay,(i got one saying you were a lovely family ran business, which I thought very nice) but at no point did I ask or expect to have my order cancelled. If you cannot accept a customer being annoyed (not abusive) its very poor. I didn't see you address the hanging very unprofessional.
28 augusti 2018
Omdöme utan inbjudan
Svar från Active Hound
Hi there Cath,
Thank you for your review and feedback.
I have to hold my hands up to apologise for the slower than usual despatch which has been due to a rather unprecedented demand from a Facebook advert we ran. New stock has arrived and we are approximately 1 day behind schedule.
As expressly explained to you in our telephone conversation, we will not tolerate abusive nor aggressive behaviour because quite frankly, there is just no need for it. We are a friendly bunch and bend over backwards to help customers.
I am very sorry but due to what was directed at me from yourself, on this occasion I elected to cancel your order and refund you in full.
Thank you again and we wish you well.
Zak
Great company
Great company. Very fast response to my enquiry and an extremely fast despatch.
Well packaged and a nice style of doing business
Thanks
15 mars 2018
Omdöme utan inbjudan
I would highly recommend Active Hound …
I would highly recommend Active Hound to anyone who expects excellent customer service. I loved the experience of buying a Hurtta harness for my Labrador puppy from Active Hound. As soon as I emailed Zak (at the company) I had a reply within minutes. I placed the order and it arrived the next day. The little quirky additional touches to the email address and supporting paperwork brought a little smile to my face. I would highly recommend Active Hound to anyone and I will be telling all of our dog walking friends. An excellent level of customer service and I will be a repeat customer.
Mike Atkins
2 september 2017
Omdöme utan inbjudan
Good service
21 augusti 2017
Omdöme utan inbjudan
Excellent customer service.
21 augusti 2017
Omdöme utan inbjudan
Item Arrived very quickly and well …
Item Arrived very quickly and well packed would definitely use this company again
21 augusti 2017
Omdöme utan inbjudan
Very prompt service & regular updates …
Very prompt service & regular updates on delivery.
Would not hesitate to use site again!!
21 augusti 2017
Omdöme utan inbjudan
Active hound harness
Had no problems arrived on time very pleased with harness would recommend this company
21 augusti 2017
Omdöme utan inbjudan
Excellent and prompt services
Excellent and prompt service. I'd definitely buy from you again.
21 augusti 2017
Omdöme utan inbjudan
I bought a few item for my dog free …
I bought a few item for my dog free delivery, nice balls as a present. Unfortunately harnesses were the wrong size so sent back and a few days later I ve got the new ones. Very happy. cons I paid for my parcel return postage back to then.
19 augusti 2017
Omdöme utan inbjudan
Good communication & speedy delivery
Good communication & speedy delivery. Low threshold for free delivery. Great products at very reasonable prices. Would recommend.
18 augusti 2017
Omdöme utan inbjudan
Great & quick service
18 augusti 2017
Omdöme utan inbjudan
Web site easy to use
Web site easy to use, got delivery after only 2 days . Got e mails keeping me up to date with what was happening with order.
17 augusti 2017
Omdöme utan inbjudan
Really pleased with the friendly
Really pleased with the friendly, fast and efficient service. Would highly recommend and will use again
17 augusti 2017
Omdöme utan inbjudan
We ordered goods on August 6th & we …
We ordered goods on August 6th & we still have not received them.
This delay has also happened before, Active Hound have a serious problem with their couriers.
17 augusti 2017
Omdöme utan inbjudan
Website easy to navigate
Website easy to navigate. Found what I wanted quickly. Competitive prices. Delivery on-time. Happy customer!
16 augusti 2017
Omdöme utan inbjudan
Posted same day as ordered
Posted same day as ordered ! Excellent service
16 augusti 2017
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.