Acolad - London Omdömen 3

Case number 1704863

My main issue is very slow response times when paying for 48 hour turnaround!

The 48 hours does not start by the way until you pay the firms invoice which I think is fair enough

However the firm appears to be very slow to pick up the phone when you ring them (indeed I could not get through to anyone at all!) and the response time to emails is several days at the moment

When your customers are paying for something that is billed as 48 hour turnaround this is a combination that is only going to lead to dissatisfied customers and unfavourable reviews

Edit: It’s now three weeks from the date of my initial request and so far I’ve only received a fraction of what I asked for. Customer service could/should be a lot better. That said after I made a complaint, response times from the company have improved giving me a glimmer of hope

I am trying since 3 days to have this company to transcribe a tape. they said their turnaround was 2 days but what they don't say it is that it is two days from the date they see your money on their system and allocate your matter to a transcriber. Utterly misleading. they don't answer the phone and keep saying that all their lines are engaged, they persistently fail to respond to emails, say you cannot visit their premise. I have to send the transcripts to the court and still have not heard from them. I am stuck and need to find another company otherwise I am at risk of losing my case.
Poor company. Avoid!

Very quick at quoting double the amount and once the work was sent to the relevant Court full of mistakes (including the surnames of the case!) stopped responding to any form of communication about the refund of over half of the quote: massive rip off! So I have paid £172 for a transcript full of mistakes which I haven't got anyway and that cost about £75, absolutely disgraceful service, DO NOT USE