The process was super efficient and smooth. All staff were polite and able to guide me every step of the way and there was no unnecessary waiting around as call response times were excellent. I love t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The overall application was ok but there was a bit of back and forth regarding additional documents required but got there in the end. Love the welcome pack you send to clients from us, its such a wo... Se mer
Företaget har svarat
Not impressed and would not recommend. Have been with them for nearly 2 years and have just found out that a Special Payment Plan (confirmed in writing) set up for just a few months to pay back arrea... Se mer
Företaget har svarat
It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of h... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.
Kontaktuppgifter
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Storbritannien
- www.accordmortgages.com
4,2
Bra
999 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Firs time using the £5k deposit…
Firs time using the £5k deposit mortgage, FTBs who didn't have much credit history but it all flew through, underwriting was seamless without me needing to call up.
2 september 2025
Svar från Accord Mortgages
We're happy to hear that the mortgage experience went smoothly with our £5k deposit option. It's great the underwriting process was seamless for your client's as first-time buyers!
Excellent speed of service and…
Excellent speed of service and competitive products. My first time buyer clients were delighted.
2 september 2025
Svar från Accord Mortgages
We're glad you found our service speedy and our products competitive. Thank you for taking the time to leave us a review.
Ported cases
My experience of dealing with the staff at Accord has always been excellent. They are friendly, polite and helpful.
However, he last two cases I have submitted to Accord have been for clients porting their mortgage to a new property. The system is outdated, slow and, in my opinion, a difficult process.
26 augusti 2025
Svar från Accord Mortgages
We appreciate your kind words about our staff. We're sorry the porting process was difficult and slow for your clients. Thank you for bringing this to our attention, we appreciate your feedback.
Svar från Accord Mortgages
We're happy to hear that you had a great experience with our team. Thank you for your positive feedback; we appreciate it.
Svar från Accord Mortgages
Thank you for your review, We are glad you had an excellent experience with us.
Consistent Lender
I have used Accord many times over the years as a broker and they are generally a great lender.
2 september 2025
Svar från Accord Mortgages
We appreciate your continued trust in our services as a broker. We're glad you've generally had a great lending experience with us over the years!
Great service and products
26 augusti 2025
Svar från Accord Mortgages
We appreciate your feedback and thank you so much for sharing.
Most flexible lender out there
Always get to speak to an underwriter and if they can do a deal they will. If they can’t they will specifically tell you why. No hiding behind GDPR
2 september 2025
Svar från Accord Mortgages
We appreciate your feedback. We're glad to hear you can speak with an underwriter directly and that they clearly explain their decisions. Thank you for sharing your experience!
As always an excellent service
As always, an excellent service from Accord and especially my BDM Nadeem Iqbal
26 augusti 2025
Svar från Accord Mortgages
Thank you for your kind review i will pass on your comment to Nadeem.
Svar från Accord Mortgages
We're happy to hear that you had a good experience with our broker support. Thank you for your positive feedback!
Don’t waste your time with this lender.
Spent weeks asking me irrelevant questions, then to satisfy everything giving me false hope, to saying no on something they knew from the get go.
Waste of time and effort.
EDIT: To top it all off the lender replied saying they have requested more information from me privately. Haven’t got any contact from them privately!
26 augusti 2025
Omdöme utan inbjudan
Svar från Accord Mortgages
We regret that your experience was not positive. We appreciate your feedback. We have not received the additional information requested so unfortunately I am not able to investigate this further for you.
Thank you.
The underwriter was exceptionally helpful.
The underwriter was exceptionally helpful, and we went smoothly through to Offer in double quick time.
4 mars 2025
Svar från Accord Mortgages
We're happy to hear that our underwriter was helpful and the offer process was quick. Thank you for your positive feedback and time.
Great experience for client and adviser
Underwriting was sensible, timely and logical - great experience for both the client and the adviser
19 augusti 2025
Svar från Accord Mortgages
Thank you for your positive feedback! We are glad you and your client had such a great experience.
Always a great service.
Always a great service.
Advisor portal is excellent - one of the best!
26 augusti 2025
Svar från Accord Mortgages
We're happy to hear that you find our service great. We appreciate your positive feedback regarding the advisor portal!
Great service as always and sensible…
Great service as always and sensible underwriting as always
19 augusti 2025
Svar från Accord Mortgages
We're glad you appreciate our service and sensible underwriting. Thank you for your positive feedback; it means a lot to us.
They initially offered a mortgage of…
They initially offered a mortgage of £180,000 after they did their “searches” everything was in check but still decided to drop down by £20,000! Fair enough managed to get some more funds and accepted the mortgage only for them to then decline the mortgage without reason! Broker couldn’t understand why and did all the checks but didnt make sense and no one on accords side is willing to give a reason! Absolute joke!
7 augusti 2025
Omdöme utan inbjudan
Svar från Accord Mortgages
We appreciate you sharing your experience. We're sorry to hear about the mortgage changes and the lack of explanation for the decline. We'll investigate this situation to see how we can improve our communication in the future.
Great BDM Sam
19 augusti 2025
Svar från Accord Mortgages
Thank you for your kind review I will pass this on to Sam.
Great customer service and…
Great customer service and communication throughout the journey, much appreciated
19 augusti 2025
Svar från Accord Mortgages
We're happy to hear that you appreciated our customer service and communication throughout. Thank you for your positive feedback!
Svar från Accord Mortgages
Thank you for your review. We are pleased you have had such a positive experience with us.
Really helpful was able to talk through…
Really helpful was able to talk through some of the issue my client had with the underwriter. This shortened the time to offer greatly and helped my client produce exactly what was needed rather than vague requests that some lenders send out.
12 augusti 2025
Svar från Accord Mortgages
We're happy to hear that our team was able to help clarify the underwriter's requests for your client. We appreciate your feedback; it's great to know we could help speed up the process!
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