The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just booked for access self storage in Kingston /norbiton. Malkay ( I hope I spelled it right) the assistant at the reception was extremely helpful, polite and explained everything calmly and clea... Se mer
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First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what wa... Se mer
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We moved storage to Access Self Storage in Mancherster and I dealt with a fantastic guy by the name of Luke - who made the entire relocation run so smoothly. He assisted in every step of the way incl... Se mer
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Företagsinformation
Skrivet av företaget
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Kontaktuppgifter
93 Park Lane, W1K 7TB, London, Storbritannien
- 0800 122 5220
- customerservices@accessstorage.com
- www.accessstorage.com
4,6
Utmärkt
6 tn omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Want to give the manger Liam Martin…
Want to give the manger Liam Martin thank you and mention what excellent communication/Application skills he has as a manger at the Nottingham store he got back to me when he said as he has busy workload and schedule as he was at other sites when i went in to store but know as been a manager myself how busy you can be as workload can be heavy at time but was clear on his messaging and the most important thing in my book took time to call back when he did.
Hope his superiors recognised all the hard work he does in tough industry and the job can be lonely at times seems everyone against you but liam ticks all boxes in management in my book and Nottingham store in excellent conditions as well.
24 mars 2026
Omdöme utan inbjudan
Svar från Access Self Storage
Thank you for taking the time to share such thoughtful feedback.
We are delighted to hear about your positive experience with Liam Martin at our Nottingham store. It is wonderful to know that his communication, professionalism, and dedication made such a strong impression. Keeping his word and taking the time to call you back despite a busy schedule truly reflects his commitment to excellent customer service and strong leadership.
Your recognition of the challenges that come with management roles is greatly appreciated, and we will be sure to pass your kind words on to Liam and his senior team. It is also fantastic to hear that the Nottingham store is maintained to such a high standard.
Thank you again for your generous feedback, it means a great deal to us.
Svar från Access Self Storage
Thank you for your kind feedback.
We are delighted to hear that you found our team friendly and helpful, and that our rates were reasonable. Providing great service at competitive prices is exactly what we aim for.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Svar från Access Self Storage
Thank you for your kind feedback.
We are delighted to hear that you found the staff friendly and very helpful, and that you felt welcomed during your visit. Creating a positive and welcoming experience is very important to us.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Svar från Access Self Storage
Thank you for your lovely feedback, Victoria.
We are delighted to hear that you found the team very friendly, the site clean, and the location perfect for your needs. Your kind words are truly appreciated.
Thank you for taking the time to share your experience, and we look forward to assisting you again in the future.
I recently took a storage room at…
I recently took a storage room at access storage In Wandsworth, after seeing the 100sqf room I ordered i asked to cancel as wasn’t useable as the room was small and very high unless I took a ladder to store my stuff it wasn’t suitable , was told by staff member just to store there for a week to a more suitable room became available and then move my 100sqf of stuff again, i moved out of the store within 24 hours. Also the parking spaces in store are all rented out making near impossible to move you van to a bay once finished in a loading bay ( I had to wait 40 minutes just to get in the loading bay .
I was advised by store to park down the road, I have stored in many storage facilities and this is by far the worst service I’ve ever received, if you have a complaint you can’t even speak to anyone, I had to deal with the store I was complaining about, I would recommend you using any of the other storage facilities near by. Also they change code for access every 2 hours so if I stored there i would be constantly sending new codes. Also there trolley for you to use are quite small it would of been hard to unload a sofa of a cupboard onto them
25 mars 2026
Omdöme utan inbjudan
Svar från Access Self Storage
Hi Andrew,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at our Wandsworth store did not meet your expectations.
We understand how frustrating it must have been to encounter delays with the loading bay and to feel that the unit was not suitable for your needs. Our team did offer the opportunity to view the unit prior to move in and also proposed alternative solutions on the day, including a transfer to a different space, however we respect your decision to move out within 24 hours.
Regarding access and facilities, our units are designed with higher ceilings to maximise storage capacity, and our regularly changing access codes are an important security measure to help keep all customers’ belongings safe. Trolleys provided on site are standard across the industry, and we continually review our facilities to ensure they meet customer needs.
We are sorry that this experience led to your dissatisfaction and appreciate your feedback, which helps us to improve our service. Should you require storage in the future, we would welcome the opportunity to provide you with a more positive experience.
Self storage at its best
Aaron was very helpful and the second time we visited the staff were just the same. Easy to use facility and very clean and well maintained.
31 mars 2026
Svar från Access Self Storage
Thank you for your wonderful feedback, Lisa.
We are delighted to hear that your experience at our Bristol store was so positive. It is fantastic to know that Aaron and the rest of the team were consistently helpful and welcoming on both of your visits. We are also pleased that you found the facility easy to use, clean, and well maintained.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
This is the second time I have used…
This is the second time I have used Access Self Storage Stevenage The store is conveniently located with the prices good and staff both professional and polite at all times. Fully recommend them.
2 april 2026
Svar från Access Self Storage
Thank you for your continued trust and support, Mr. Harrison.
We are delighted to hear that your second experience with our Stevenage store has been just as positive as the first. It is great to know that you found the location convenient, the pricing competitive, and the team consistently professional and polite.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need storage in the future.
Great Communication and Customer Service
I was taken through the unit options and shown around the establishment and was taken through the process. It was communicated in a professional and personal manner.
30 mars 2026
Svar från Access Self Storage
Thank you for your kind feedback, Mr Collymore.
We are delighted to hear that you had such a positive experience at our Northampton store. It is great to know that the team took the time to show you the available unit options and guide you through the process in a professional and personal manner.
Providing clear communication and excellent customer service is at the heart of what we do, so your comments are truly appreciated. Thank you for taking the time to share your experience, and we look forward to supporting you with your storage needs in the future.
An Excellent Storage Facility
My whole experience from enquiry stage to renting a unit has been easy and straightforward. Raphael and the team at the Northampton centre have been brilliant. They have delivered excellent customer service, which has really helped as this was the first time that I have rented a storage unit. The whole process has been effortless and I would highly recommend Access Storage Northampton.
1 april 2026
Svar från Access Self Storage
Thank you for your fantastic feedback, Paul.
We are delighted to hear that your experience from the initial enquiry through to renting a unit at our Northampton centre was easy and straightforward. It is especially great to know that Raphael and the team provided brilliant support and excellent customer service, making your first storage experience effortless and stress free.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to support you with your storage needs.
Everyone Is excellent and so helpful
Everyone I spoke to was very polite and helpful. All my questions were answered and I honestly don’t think that the team could be better. Fabulous experience
1 april 2026
Svar från Access Self Storage
Thank you for your wonderful feedback, Nicky.
We are absolutely delighted to hear that everyone you spoke to was polite, helpful, and able to answer all of your questions. It is fantastic to know that the team at our Basingstoke store provided such a fabulous experience and made such a positive impression.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share them. We look forward to continuing to support you with your storage needs.
Absolutely fantastic.
Absolutely fantastic.. The staff are really professional in their approach and explained in detail about using the facility. Couldn't ask for more !!
10/10
28 mars 2026
Svar från Access Self Storage
Thank you for your fantastic feedback, AV.
We are thrilled to hear that you had such a positive experience at our High Wycombe store. It is wonderful to know that the team’s professional approach and detailed explanation of how to use the facility made everything clear and straightforward for you.
A 10 out of 10 rating means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Svar från Access Self Storage
Thank you for your kind feedback, Chona.
We are delighted to hear that you experienced such commendable customer service at our Cricklewood store. It is wonderful to know that our team was accommodating and polite throughout your visit.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Great facilities, some staff needs better training
An employee at this company recommended me an unverified source for a man and van business to help me move in, despite my clear request for the contact of a trusted business. The man with a van turned out to be a criminal who attacked me and he was arrested. Access Self Storage staff and facilities are great, including excellent CCTV security coverage, but that experience with the man and van scarred me, physically and emotionally. I am grateful for their support after the incident, but they can definitely improve on whom they choose to recommend to their customers!!
31 mars 2026
Clear information provided
Clear information provided, easy app to use to manage payments and secure site with use of QR codes
31 mars 2026
Svar från Access Self Storage
Thank you for your wonderful feedback, Julie.
We are delighted to hear that you found the information provided clear and the app easy to use for managing payments. It is also great to know that the QR code access system made you feel that the site is secure.
We truly appreciate you taking the time to share your experience and look forward to continuing to support your storage needs.
Friendly service
Lee and Amy were so helpful when I booked a storage unit with Access, their knowledge of what unit size i would require was great. Very nice and friendly which helps aswell.
30 mars 2026
Svar från Access Self Storage
Thank you for your kind feedback, Simon.
We are delighted to hear that Lee and Amy were so helpful during your booking at our West Norwood store. It is great to know that their knowledge in recommending the right unit size, along with their friendly and welcoming approach, made your experience a positive one.
Your comments will be shared with them, and we truly appreciate you taking the time to share your experience. We look forward to supporting you with your storage needs.
Excellent service very attentive to my…needs
Excellent service very attentive to my needs.
29 mars 2026
Svar från Access Self Storage
Thank you for your kind feedback, Robert.
We are delighted to hear that you received excellent service and that the team were attentive to your needs. Providing a supportive and customer focused experience is always our priority.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Great onsite staff
The onsite staff member was really friendly and helpful. He was also able to resolve the problem caused by the AI email system giving the wrong information about the storage units.
24 mars 2026
Svar från Access Self Storage
Thank you for your feedback, Edward.
We are delighted to hear that our onsite team at Kingston provided friendly and helpful service, and that the issue caused by the AI email system was resolved promptly. It is great to know that the staff member was able to step in and ensure everything was clarified for you.
We appreciate you bringing this to our attention, as feedback like yours helps us continue to improve both our technology and customer experience. Thank you again for taking the time to share your experience, and we look forward to assisting you in the future.
Svar från Access Self Storage
Thank you for your kind feedback, Julian.
We are delighted to hear that you found the team at our Hornsey store friendly and that the explanations provided were clear and helpful. Ensuring our customers feel informed and supported is always a top priority.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Very friendly and flexible staff
28 mars 2026
Svar från Access Self Storage
Thank you for your kind feedback, Graham.
We are delighted to hear that you found the team at our Bristol store to be very friendly and flexible. Providing a welcoming and accommodating experience is something we always strive for, so it is wonderful to know this was reflected during your visit.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Unable to access storage units after 6pm
Friendly staff.
Unable to access storage units after 6pm which isn’t helpful.
Seems to be a charge for everything including accessing the unit you are paying for after hours.
28 mars 2026
Svar från Access Self Storage
Thank you for your feedback, David.
We are pleased to hear that you found our team friendly, but we are sorry that the access hours did not fully meet your needs.
Our access times are designed to balance convenience with the safety and security of all customers’ belongings. Extended access options are available and, in some cases, may involve an additional fee due to the increased operational and security requirements. These options are always clearly explained during the enquiry and sign up process, and the store team is happy to discuss them to find the most suitable solution.
We appreciate your comments and will ensure this feedback is shared with the relevant team. If your circumstances change or you would like to explore extended access, please do not hesitate to contact the Bracknell store directly, they will be more than happy to assist.
Thank you again for taking the time to share your experience.
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