Very smooth handling and very friendly help from the Access at West Ealing Access Self Storage units. Because of last minute changes (rental extension from another customer, and we already on our... Se mer
Företaget har svarat
Plats
Byt platsManor Road, West Ealing, W13 0AS London, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Called when a suitable unit became available, the transfer from one unit to another was efficient and without fuss
Företaget har svarat
I had a fantastic experience with this storage facility. I was in a tough spot and needed a reliable place for my belongings on short notice, and I couldn’t have made a better choice. The managem... Se mer
Företaget har svarat
The storage is easy to access and the team is helpful and professional. The reason why I gave 3 stars is because on the day of the removal, I noticed that I had a lot of stuff and wasn’t sure tha... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Kontaktuppgifter
Manor Road, West Ealing, W13 0AS, London, England, Storbritannien
4,4
Utmärkt
17 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Transfer from between units…
Called when a suitable unit became available, the transfer from one unit to another was efficient and without fuss
27 april 2026
Svar från Access Self Storage - Ealing
Hi John, thank you for the feedback. We’re glad to know the move between units was handled quickly and without any issues.
Very friendly and helpful staff
Very friendly and helpful staff
Electricians a bit slow waiting for a new light fitting still
16 april 2026
Svar från Access Self Storage - Ealing
Thank you for your feedback, Jane
We are really pleased to hear that you found our staff very friendly and helpful. That is exactly the experience we aim to provide.
We are sorry to hear there has been a delay with the new light fitting. We understand how inconvenient that can be and appreciate your patience while this is being resolved. If it has not yet been sorted, please do let the store team know and they will be happy to follow it up.
Thank you again for taking the time to share your experience.
Svar från Access Self Storage - Ealing
Thank you for your lovely feedback, Katarzyna.
We are delighted to hear that the team explained everything clearly and supported you with the app. Providing clear guidance and making things easy to use is very important to us.
We truly appreciate you taking the time to leave a review.
I had a fantastic experience with this…
I had a fantastic experience with this storage facility. I was in a tough spot and needed a reliable place for my belongings on short notice, and I couldn’t have made a better choice.
The management is exceptional—always professional, helpful, and quick to answer any questions I had. What impressed me the most was the top-notch security; I felt completely at peace knowing my items were safe.
After a month, I picked up my belongings and everything was in perfect condition, exactly as I left them. If you’re looking for a secure, well-managed, and stress-free storage solution, I highly recommend this place!"
I would like to personally thank Mr. SIMEON for his professional and kind behavior."
7 mars 2026
Svar från Access Self Storage - Ealing
Thank you for such a thoughtful review, Hilda. We are delighted to hear you felt your belongings were secure and that everything was returned in perfect condition. Mr Simeon will truly appreciate your kind words about his professionalism and support.
The storage is easy to access and the…
The storage is easy to access and the team is helpful and professional.
The reason why I gave 3 stars is because on the day of the removal, I noticed that I had a lot of stuff and wasn’t sure that it all can fit in the 50 sq feet cubicle! So I booked another one but at the end I managed to fit everything in the initial one. I filled a form 7 days ago and requested the reimbursement but I’m still waiting for the money to be in my account which I found a bit annoying as there is no reason why it should take more than 5 working days! I was told by your staff that it might take up to 3 weeks to get my money back?!
I am not happy about that!
15 februari 2026
Svar från Access Self Storage - Ealing
Hello!
Thank you for your detailed feedback.
We are pleased to hear that you found the storage easy to access and that the team were helpful and professional, that is always our aim.
In terms of the refund, stores do advise that it can take up to three weeks to manage expectations, as occasionally there can be processing delays or additional checks required. That said, this does not necessarily mean it will take that long. Having checked the status of your refund, we can confirm that it is due to reach your account on Tuesday 24 February.
We are sorry for the frustration this caused and appreciate your patience. Thank you again for your business and for recognising the efforts of the team.
Access Self Storage
Great customer service and quick and…
Great customer service and quick and easy app to use would recommend highly.
30 januari 2026
Svar från Access Self Storage - Ealing
Hi!
Thank you for your feedback.
We are delighted to hear you received great customer service and found the app quick and easy to use. Thank you for the recommendation, it really means a lot to us.
We look forward to assisting you again in the future.
Access Self Storage
Great service and friendly team
17 november 2025
Svar från Access Self Storage - Ealing
Hi Stephanie,
Thank you for your kind words! We’re so pleased to hear you received great service from our Ealing team.
Access Self Storage
De-clutter
For me I wanted a long term solution, large unit space, regular access and close proximty to where I live and the Access in Ealing gave me all of these.
In addition, I benefited from a discount and friendly customer support.
30 oktober 2025
Svar från Access Self Storage - Ealing
Hello!
Thanks so much for your lovely feedback! We’re really pleased to hear our Ealing store ticked all the boxes for you, convenient location, spacious unit, and friendly support. Great to know the discount helped too! We really appreciate you choosing us for your long-term storage.
Access Self Storage
Svar från Access Self Storage - Ealing
Hi Gillian,
So great to hear! We’re thrilled the team made everything straightforward and were on hand whenever you needed that extra bit of help. Thanks for sharing your experience!
Access Self Storage
Trustworthiness
Trustworthiness, Transparency, honesty as well as security and cleanliness are appreciating.
29 augusti 2025
Svar från Access Self Storage - Ealing
Hi Daneshwari,
Thank you for your feedback. We’re so pleased you value the trust, transparency, security and cleanliness we work hard to provide.
Access Self Storage
Very smooth handling and very friendly…
Very smooth handling and very friendly help from the Access at West Ealing Access Self Storage units. Because of last minute changes (rental extension from another customer, and we already on our way from Cardiff), they offered us a very good deal for a larger unit). Thank you especially during these last stressful days of moving houses!
Thank you for your convenient storage options,
Fam de Graaf, Cardiff
25 augusti 2025
Svar från Access Self Storage - Ealing
Hi Barend,
We’re so pleased to hear the West Ealing team were able to support you during a stressful move and make the process smooth and friendly. It’s great to know the larger unit worked out well and that the storage options were convenient for your needs. Thank you for sharing your experience.
Access Self Storage
Professional
Professional, friendly and effective in service
Prioritised urgent current needs did that timely
30 maj 2025
Svar från Access Self Storage - Ealing
Hi Sarah,
Thank you for your kind words! We're so glad to hear that you found our service professional, friendly, and responsive to your urgent needs. Providing timely support and putting our customers first is exactly what we aim for—your feedback means a lot to us!
Access Self Storage
All-round great job
The staff were responsive and were able to find me just what I needed. The process was transparent and the staff communicated well. The place offers a good level of security, access and proximity.
31 januari 2025
Svar från Access Self Storage - Ealing
Hi Michael,
Thank you for your great feedback! We're so pleased to hear that our team was responsive and helped you find exactly what you needed. Transparency and clear communication are key values for us, and it's great to know that you felt well-informed throughout the process. We're also glad that our security, accessibility, and location met your expectations. If there's ever anything else you need, we're here to help!
Access Self Storage
Great for storing whilst moving house
Great for storing whilst moving house. Rolling contract was great when needing to extend/end.
1 juni 2024
Svar från Access Self Storage - Ealing
Hi Ayesha,
Thank you for your kind words! We're delighted to hear that our storage worked well for you during your move. We know flexibility is key during such times, so we’re glad the rolling contract made things easier. Wishing you all the best in your new home, and if you ever need us again, we’re here to help!
Access Self Storage
Awful service
8 mars 2023
Omdöme utan inbjudan
Svar från Access Self Storage - Ealing
Dear Ennell, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
Amazing experience.
Amazing experience at Ealing Access Self Storage, Customer service was amazing, they were very helpful and answered all our questions, paperwork was fast and easy, everything is managed through an app. ***** five stars for you.
17 december 2022
Svar från Access Self Storage - Ealing
Hi Nello, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.