Abbey New Homes Omdömen 

I've bought on Chestnut Grove and I'm very happy with my house.

From the get-go Marina and Amy from Wards were incredibly helpful in the marketing suite and regularly kept me updated on what was going on with my plot and its progress. They were happy for me to pick their brains and genuinely had my best interests at heart.

Once I've moved in the site manager, Ben, has been readily available to assist with snagging, I was honestly surprised at how few things I needed to have snagged. He's been happy to stop for a chat about some of the plans I had for the space and really friendly guy. He's usually been accompanied by David who's been no- nonsense and straight to the point with understanding what I needed. All of my snags were sorted quick. They both wanted to get me to the point where I could enjoy the house stress-free.

I'll be frank and say it's obviously not ideal living on a site that's still being built but I bought the place knowing that. I will say everyone that I've come across that's working on site has been friendly and considerate. If you needed to get past whilst they were doing something they took two seconds to clear a path or the road.

There were two main downsides that mean I've given them 4 stars instead of 5. The first was a rocky start when the house was delayed by a few months due to a change in the build schedule. I was fortunate enough to not be majorely impacted but it did have knock-on effects for my family and their plans since I was staying with them.

The second downside I'll chalk up to a miscommunication somewhere in the pipeline but it's worth noting that if you're planning to buy through some form of affordability scheme to check if they will still offer flooring and turf as an incentive. I had been under the impression until shortly before the property became available to buy that the incentives wouldn't be offered for it.

All-in-all I'm very happy with the house, the location and the people that've helped me. It's a shame about the early confusions/delays but everything after has been top-notch.

We recently moved into our abbey home in wellington gardens which was a great experience which was really helped out by Martine in the sales office. She was excellent with us, she kept us updated with the progress of the house property and any forms which needed completing by ourselves, she was very on top of everything which gave us peace of mind with our move. Any questions or queries were answered promptly. The site manager has been quick to get back to us regarding any queries with our house house and has been very helpful throughout the first few months in our new home. The whole experience with abbey homes has been great. Thank you!

Aftersales customer service is frustrating when comes to arrange a fix of the creaking floor.
Had a “techician” or carpenter that fixed half of the job in the first floor hallway and left half of the job unfinished, carpet not secured into the metal door step trim and carpet loose. I have contacted them for a reschedule and final fix but requested different video which I have sent and been told a person has to walk at normal pace and a video has to be taken from downstairs to see if it is only creaking or a micro- cracking movement.
I think this is unprofessional since they already sent a carpenter/ technician to assess and fix the issue.
Daniel L - Abbey Homes Oakwell Place , Houghton Regis

From the very begining to the time we moved into our first home at Richmond Park-Whitfield we couldn't be happier. All the staff were extremely helpful throughout the process, we were taken through a smooth process step by step and every information needed was provided to make sure we met the date set for exchange.

We recently purchased our new home from Abbey New Homes and have had a very positive experience throughout the process.
Both Ben and David have been extremely helpful, professional, and supportive from start to finish. They were always available to answer our questions and made the whole journey much smoother and less stressful.
We are very pleased with our new home and would like to thank the team for their excellent customer service. We would happily recommend Abbey New Homes to anyone looking to purchase a new property.
Thank you again to Ben and David for all your help.

I was very happy with Abbey New Homes and all their staff. It made it an almost pain free procedure. Teresa was cheerful and super helpful . Mick helped with the minimal snagging problems swiftly . The house itself is lovely and i am settling in well . Thank you

Since registering intrest in the property both sales team and on site building team has been very helpful in helping me settle into the property.

Any issues that has occurred as its a new build has been fixed immediately and to a very high standard. I want to personally thank Simon the assistant site manager for helping me with any issues that has occurred and he himself has taken the time to help fix these issues

We recently completed on our new build home from Abbey New Homes, and wanted to share how positive our experience at Orchard Gardens has been.

The build standard of our home is very high. We even brought in a professional snagger/surveyor, and the only snags we identified were very minor.

A special thank you goes to Cathy, the estate agent for the development. She has been consistently friendly, approachable, and incredibly responsive. No question or request ever felt like too much trouble - she has been an absolute pleasure to deal with, and kept everything running smoothly.

We would also like to highlight Dean, the site manager, who has been absolutely brilliant. He has been proactive, helpful, and genuinely committed to making sure everything is right. Any snags were sorted quickly and without fuss, and he has always been available to answer questions. Thank you, Dean!

We have received excellent service, we are very happy with both the quality of our new home and the support from the team. We would not hesitate to recommend Abbey New Homes.

Really fantastic service from date of move in to 7 day snagging (and beyond). Can't fault the Abbey team. Snagging was done promptly and small issues were dealt with very promptly. Thank you.

Acquired new build With Abbey in 2023. Snags now resolved except only one which Abbey team have assured will remain on file if it ever becomes a problem.
Happy with overall service from Customer services team and would recommend Abbey homes if considering a new build.
Thank you Dante and your team.

Following the purchase of my property 2 years ago, initially it was not made clear to me who should be dealing with my snagging list. Eventually I was put in contact with the correct representative at Abbey New Homes and despite a large number of snags that needed rectifying in my new home, Abbey New Homes customer care were always helpful and efficient in assisting with the completion of my snag list.

From viewing the property and communicating with Teresa, to Lauren helping us with solicitors, and Mick making sure our move in was smooth and we had everything we needed, we couldn’t recommend the Royal Gardens team anymore! Thank you all so much.

We purchased a new bungalow from Abbey homes for my mum and dad who both have disabilities. Ben sears the site manger and the team have been fantastic. Nothing has been too much trouble.
They have managed any issues that have arisen in a timely way and have gone out of their way to make sure mum and dad have been well cared for, in making their new home perfect. Ben always responds quickly and checks in after any works to make sure all is good. Mum and dad love their new home, and the service on site has given them peace of mind.

Ben (construction manager of Abbey New Homes at Chestnut Grove) was extremely helpful and professional throughout the process. He ensured all snagging issues were resolved quickly and took the time to walk us through our new home, making everything clear and easy to understand. His support made the whole experience smooth and stress-free. Highly recommended.

Moved into my new Abbey flat in August. Build quality appears good. Ian, Neville and Barbra are excellent ambassadors for this company, nothing is too much trouble and they are always available to help if I require anything.

We have recently moved onto the Kings Green development and have started to settle in quite nicely. You forget how stressful and cumbersome moving can be , especially when you close that door for the first time and realise how much more there’s still to do! However, this has been seamless transition so far, mainly because of the builders on site who can’t do enough for you. The after sales service has been second to none and gives you confidence in what you have bought - a quality home from a quality developer, who pride themselves on delivering what you see in the showroom. A special thanks to Matthew,Ed and the team onsite for assisting us since the handover, they are a true credit to the business. Looking forward to seeing the rest of the development take shape.

Moved in 6 months ago, the sales staff were so helpful and always available if needed them. Site Manager Mick was great and if I needed any help was there for me. Very happy with the property.

We moved in last month and the care and service from Site Manager Ben has been exceptional. He’s really looked after us and always ensuring work is completed to a high standard. The communication has been very good, always keeping us updated. After a very frustrating experience and process with the sales team, the after care has really turned things around for us.

Site manager Ben at the chestnut grove development was incredibly helpful during the first week of owning my property, any issues I had were quickly resolved,

The whole experience has been great. We had been looking for a new house for ages and couldn’t find one we liked. We had looked at other new build houses but once we took a walk around ‘The Maxwell’ we knew instantly was the house for us.

The help from Lucy and Natasha from the sales team made the purchase so straightforward from reserving the property and answering any question we had. Dave the Assistant Site Manager has already proven to be so helpful and a couple of issues we spotted when we had the home demo were sorted straight away.

Highly recommended for anyone who is thinking about buying a new build.