4x4AT Omdömen 

Poor customer service!
Bought a bonnet protector and wind deflectors for my Ranger, they packaged all in an extremely large box with little padding or packaging resulting in the wind deflectors being broken on delivery.

They took no responsibility as their policy is that if courier delivers without you being present or if you sign without unpacking and inspecting whilst the driver is there you are responsible!!
Had to pay the postage for a replacement set or be further out of pocket! Will never use again!

I was recommended to use this company to fit me a new canopy to my recent purchase of a Toyota Hilux . My local dealer in Mid Wales uses them all the time. Scott,John and Richard absolute knowledge and professionalism. Top job and even fitted me my mats that I purchased. We were seen when they said we would be at our appointment time,no rush to send us off when the job was complete and full explanation given..complimentary tea and coffee help yourself as much as you like. Relaxing facilities in waiting area. Friendly staff. Well worth the journey from Mid Wales back to my beloved Yorkshire. Top job from 4X4AT. Thank you

The parts I ordered came all in one piece and well packet . Everything fits as supposed and videos on website to see how it is done. They always response on phone and solve it although not answering emails as quickly. Best to call them for top service.

I drove 4 hours and 230 miles to have alot work done on my Np300, and can honestly say I would do it again. Scott Smith arranged everything for me and even when out of his way to give me hotel recommendations, so I could travel up the night before.
Richard Walker did all the installation on my truck and was incredible, he installed all my parts under the 5 hours estimated time, and had to realign and re fix my front bumper to fit the wheel arch.

Ive never dealt with 4x4AT before but as they seemed to be the only company on the web with a photo of the part I needed I had to order from them.
I can say that the part was exactly what I needed and incredibly was delivered to me less than 12 hours after I placed the order. I wouldnt hesitate to buy from them in the future.

I ordered a rear folding Tonneau for my 2007 Navara. Scott at 4x4 was straight on it and sorted me out with a unit for my model. It was shipped by DHL to Portugal. The whole experience from ordering to delivery was great. I would recommend them to anyone with a 4x4 looking for parts.

Avoid this company!!

I bought roof bars for my truck after phoning them to check they definitely were the correct items. They were advertised as easy to fit, in under 10 minutes apparently! My truck ended up in the garage for a while but not too worry I’d been assured they were suitable. I couldn’t fit them, my partner who converts campervans and has fitted may roof bars! A handy man/carpenter, my brother in law and my dad all failed to fit these easy to install roof bars. So I spoke to the company, sent them pictures as requested. After lots of nudging, phone calls and email's they said send them back for a refund. I questioned the postage and I was told if there’s a fault found with them they’ll refund the postage. I sent them back. When I called a few days after I’d had acknowledgment they’d been delivered I was told they hadn’t received them!? Eventually they found them and I was told I’ll get a refund in 3-5 days. Over a week later I contacted them and I was told because it’s outside of the 30 day’s that I wasn’t eligible for a refund!!! Despite being told on two separate occasions that I’ll be getting one!!? So with delivery charges to return these bars I’ve forked out £250 and have nothing to show for it. Absolutely awful customer service!!!!

Excellent service. Very knowledgeable staff on phone. Item reasonably priced and delivered quickly. Will use again.

Can not be better than this. I ordered from France, asked for a quote, received it the next day, and it took me a while to get my pickup, so I accepted after a month.

Once the payment was made, went through the customs fairly easily and received the shipment within an exact week (UK to France).

I ordered a full body kit for a 2025 Ranger Wildtrack (a bit modified since I need to follow French regulations).

- Packaging ? Top, on a pallet, everything inside the boxes are perfectly covered and secured. My biggest fear was the wheels as it is harder to repair in case of damage... but they were perfectly secured

- Communication? Always answered within couple hours or the next day if messages were asked late

- Pricing, I did not compare, so I don't really care.

I did not get everything I wanted as it was a first try, but obviously going to get the Lazer Lights LED Roof Lights, tool management and maybe a hardtop. I will buy again eyes closed.

Thanks to Robert as he followed my request from start to finish. @Robert KO2's are here this week, will start the build once installed !

Thanks again.

Product quality excellent fitting service was prompt and perfect standard can't advice people to use them enough and I am naturally fussy as this is my personnel truck

Another great experience first class service.
Unfortunately one of the wheels was damaged but had emails warning before it c OK me and big clear lables on the box to check. The courier looked like he had been trowing box about but got him to note box damage sent this off and next day my replament wheel was with me. No delays very happy woth the service and they have arranged for damage wheel to be collected. First class service and over there was no stress about replacing wheel.

With other companies I have had to wait for then to get part back and checked then they send parts.

The product is great and the customer service was helpful and forthcoming.
Many thanks to Robert.

First time I have personally dealt with 4x4AT but from my first contact with Henry the experience has been excellent, Henry went above and beyond to help get a canopy for my new Hilux GR Sport 2.

The canopy had to be painted to match (Galaxy Black) the paint finish is excellent. I did have a small issue on delivery where the paint shop had fitted the bars incorrectly, the driver (from 4x4) Clive went the extra mile to fit correctly, missing / lost screws were sent out same day.

Although the issue occurred, the way Clive dealt with the issue was excellent, nothing was too much trouble hence the 5 start review. The alpha canopy is excellent quality and looks mega on the truck.

Ordered bull bars from 4x4 which cost me £320. They didn’t fit properly at all, therefore I called the office to request a return. James answered who was extremely rude and sarcastic, threatening that I only had a few days to return and unlikely to refund. However I insisted it was within 30 days and it cost me of a further £70 shipping to return. James then refused to produce a refund and claimed the bars where damaged (which they were not) however now miraculously have scratches on different areas and photos taken. Poor product, terrible customer service . Avoid

I ordered wrong item (my mistake) I sent it within the time and they have not refunded me they will not answer emails either. Now they have over £500 and my item back which they can resell

Bought wind deflectors for peugeot 407 sw.
Came on time, easy fitted and they do a great job of deflecting the wind and cutting wind noise.
Very please
Thank you

Purchased a rear screen for a truck canopy along with some gas struts. Appalling packaging on the glass but astonishingly it wasn’t broken on inspection. The struts were incorrect even after numerous messages and calls to make sure they were correct.

I then ordered the supposedly correct ones which I paid for and they never arrived. Contacted 4x4AT.com and they said they would look into it. Sent me a claims form which I filled out and sent back but after around 4 months of emails and phone calls they have not sent out a replacement (perhaps they think I lied about not receiving them?)

They are great at giving lip service but never seem to solve any issues.

My advice- if you are prepared to take the risk that your product arrives and you are happy with it then go ahead purchase from them. However if you think there is a chance that you will need any kind of customer service, beware, there is none! Just lip service!

I can’t even face trying to send back the original incorrect gas struts as I know it will simply be a nightmare with no good result. If the value of the goods I have lost were more, I would absolutely take these crooks to court to reclaim my money. They however, know fully well that most people simply don’t have the time or energy to invest in a petty claims court case. I’m sure they regularly rely on this to get away with their disreputable behaviour.

They are a bunch of incompetent thieves in my opinion and I would seriously consider buying elsewhere even if it costs a little more. Utterly dreadful company.

Bought side steps for my new Defender 110, looked great for the first 18 months, then all the paint peals \ falls off, emailed the company and of course not in warranty and never seen this happen before "reply"
Cheap Chinese product! buy the genuine Landrover product, you will save money in the long run.

Great prices and good service, thanks a lot.

Great outfit. They know what they are doing which is re=assuring. Many thanks again!