4 Wheel Parts Omdömen 

I am a shop owner, hobbyist, and long-time customer of 4WP, 4Wheel Drive Hardware, and Transamerican Auto Parts. I will make it a point to never do business with any of their affiliates due to a recent experience.

1. Ordered a Smittybilt Overlander tent from 4WP online, and it arrived weeks later severely damaged. The product was 90% out of its box when it arrived, and the structural base was bent and crushed in.

2. Tried calling customer service, hold times were an hour to an hour and a half. Got to an agent, they asked me to hold, and the call was disconnected. No callback. Created case on 4WP website, but never heard back.

3. Finally reached someone in customer service after an hour and a half holding. A case was created, emailed photos to the service agent. Could not provide me details or what the process was.

4. Received a vague email with the shipping bill of landing, with no details and zero notice to arrange the shipping directly from the customer service rep. Emailed 5 times over several days with no response. The shipping company and I had to figure out what was going on as no information was given to either of us.

5. The tent was picked up, but a replacement was not provided. No idea when the replacement would arrive, or if it would. Called the agent directly and left 2 voice mails and followed up in another email. No response.

6. Sent a stern email to the agent, and got a response right away. Said had dental work done so she said she couldn't give me a callback. I asked for another rep or manager to could call me. She refused to hand off my case or loop in a manager after several attempts.

7. Was told the tent damage would be investigated within 2-3 weeks from the time it arrived at their Compton location before a replacement would go out.

8. Local 4WP had the tent in stock, I asked to either go pick up the replacement if that wasn't possible, refund the order so I could go purchase the tent at my local 4WP. Without details, the agent emailed me to let me know she just canceled my order and stated a refund would not be issued for another 2-3 weeks. Also, the price of the tent went up to $1100 since I purchased it, and I would have to pay the higher price.

In the end, I received a damaged product. I have had to invest at least 5 hours of my time to wait on hold and work with a shipping company. In the end, I have been without the product, and 4WP is holding on to thousands of my dollars for what will be 60 days. All because a product I ordered was sent to me damaged. Customer service is impossible to reach, and when you do the agents are unresponsive and refuse to escalate.

How it should be: I bought front and rear bumpers from Morris 4x4 the front bumper arrived damaged. They answered my email within 2 hours, called me without asking, I sent photos and they shipped out the replacement overnight. If you are looking for parts, I would suggest Morris4x4 or if you are in Colorado, Northridge4x4.

Ordered 4 tires from them then called the next day after reading bad reviews just to make sure they were in fact on their way. Sat on hold for an hour+ then was told they were on backorder even though they said "ready to ship". Glad i called, wont order from them again.

I have always had good service with 4WP but when they would not cover the warranty and said I would have to contact Rigid I am done. If you are not going to back up the products you sell you will never see me buying a single thing again.

Horrible company. Do not order from here! Only received half my order. In the box was half the order and the pick ticket which showed them only sending half the order. Had to wait on hold for 45 minutes for them to try and figure out what went wrong. After 45 minutes of waiting they now tell me that the parts that were "in stock" a week ago when I ordered them have mysteriously become not in stock and there is a 9-12 weeks wait time. Awesome. Wish you would have told me this a week ago when I ordered, I would have just bought them on amazon.

Their supply and inventory system sucks. That is what went wrong.

Spent thousands with this company in the past. Recently tried to place a couple orders and it didn't go through because they didn't like my credit card set up. The credit card company said everything was fine. Instead of informing me, I waited for parts to show up that never were never shipped. I called and the guy was extremely rude both times that I called. He suggested I drive 4 hours to the nearest store to pick up my items. I'll never spend another penny with them.

Miss leading information on quantity sold in. Displaying two suspension parts in the photos and using words like “each” etc but not saying sold separately. The sales representative was a complete jerk when I was kind and direct to the point. Just a bad experience all around.

I put an order since september and i havent get any of my products , honestly is the worst customer service i ever had.

its been 6 months already. and im getting the same answer every month.
is not fair.
At least i should get a real answer.
Invoice Number: 83-820920
Order Number: 83-820920

As many other reviewers have expressed, this company is horrible in fulfilling orders and has the worst customer service I've ever experienced. Was told 60 days ago that the part I ordered and paid for was on backorder and would ship within 30 days. Still waiting on the part and have received 0 updates on the status. I will never order from this company again.

Craptastic customer service. Ordered replacement door hinge bushing kit and one of the parts was defective (too small so door pin didn't fit). Refused to take it back and replace it. Made me contact the manufacturer directly. Dinosaurs.

Fool me once, shame on you, fool me twice, shame on me, so in this case, shame on me.

I made an order a year ago, covid hit, it didn’t deliver for over 6 weeks, then turned out to be the wrong part and they wouldn’t take it back. Should have learned.

Now a covid year later, I had cooled off, I order a lift kit on the web, it states “in stock ready to ship” it also states 3-5 business days delivery.

I order, 5 business days later, order status, “some items may be delayed” What!

I relied on their stated info, so I email, no response, I call, Matt hangs up on me after I tell him I relied on the information on website.

So I use “contact us”, incredibly, I get a call, includes excuses on what in stock ready to ship really means. News flash, it means not necessarily in their possession. It includes excuses on 3-5 business days can’t be expected in covid, then how about don’t promise it. It includes how emails are backed up in some call centre in the US, that’s why no response, and the best was, to continue my conversation with them, I had to keep my “tone” down, and I had to understand he is not the website, or the distribution centre or the call centre, he was just the guy delivering the excuses and nothing else.

By the way, he also doesn’t think me waiting another week is so bad. I can barely explain how happy I was after that....

In the past 5 years I have spent just under $10,000.00 with 4 wheel parts. The rest of my life will be $0, and I will use any and influence with friends and club members to direct business away from 4wheel parts.

Zero communication in regards to back ordered items. Zero communication when a package they shipped to me never arrived. Terrible company, will never do business with again.

I purchased a leveling kit and install. I paid $600 for deposit. Couple days later I decided to cancel my order and installation. I contacted the customer service and I received a call back after she got off the phone with the store manager, she stated that “He says (the store manager) if you want to change the store credit to a cash refund (as I originally paid 4wp store in cash), he can help with that. Just go to the store to pick up your refund and let him know you are changing your mind and would like a cash refund”. I contacted the store and spoke to the store manager and I was informed by the that he cannot give me the cash, now I’m informed by the store manager a check has to be mailed from the corporate office in Compton, California and it would take 2-3 weeks before it gets to me; now I have to wait this long to get my money back. So I’m hoping everything goes well and I will receive my refund (check) from 4wp in two to three weeks.

I live 20 miles from them and ordered online. The website stated that the item was going to be drop shipped by the manufacture. No worries (I thought) and I would receive it in 7 days. It shows that is shipped from them 20 miles away. Two weeks later, I still do not have my order. Neither the online customer service, the store or USPS can tell me where my package is. This is terrible customer service. I have emailed and called them and no response. Very disappointed!

I bought several hundred dollars worth of parts from this company. I need to return one piece. There customer service is the worst in the industry. I was put on hold for over 2 hours no one could help me i was transferred 6 times and my call was disconnected 6 times.no one called me back. On the 3rd day of trying customer service. I was told no problem I'll start your paper work and email you its been over 1 month and still nothing. The worst place to buy any thing do not use them.

Update, received an email saying they are now shipping from the Mfg? Called PIAA they said "Shut the FRONT Door".... Had no idea what I was claiming. What now AMEX may get involved after 90 days.

I received my ARB bumper and Winch, and extra strap and recovery kit, $2300 and change, but my $300 lights were not in the destroyed box that was dropped off at my house. I have emailed and received a ticket but zero response from them. I guess I will need to go thru AMEX and report this. If you have paid thru a credit card they will be your advocate.

I have tried and tried with this company. Over a dozen online orders to pick up in store over the years. Always says 3-5 business days. The FASTEST I have received parts was 2 weeks with the majority of them taking months. Just go to Northridge 4x4 and pay the extra 5%, at least you will get your product in a timely manner.

I have been waiting over three weeks for an order. I have tried to email several times with no reply. I have tried to call the customer service line several times. The call operator tells me there is 70 people ahead of me in line. How is that even possible. I am worried that I wont get my steering stabilizer how am I suppose to get a refund. I am probably going to have to file a report with the better business bureau. I have never had service this bad.

I am so disappointed and discourage about the order process of this store. I have always purchase from many places and my buys come in a timely manner. We called and purchased a rooftop tent from this store because they carry the tent i wanted. At the time of purchase they advised me that the tent was available in jacksonville and was going to be delivered same week. I put the order in on Tuesday and not only put the order in but paid the amount in full. I called Thursday to check the status of the tent they told me it was going to arrive Friday. I called back today to check the status. Now the story is very different. They are telling me that the tent is not coming from jacksonville but california and it won't get here until next week on possibly Tuesday, Wedsnday or even Thursday. No specific day. I asked how come if at the time of purchase it was said to me that jacksonville warehouse was the location of the tent. Gentleman said most of been right at check out it was sold. This makes absolutely no sense. If this would of been told to me I would of purchase my tent else where because I have a huge camping trip this weekend and now have no tent. Makes me want to cancel the order and ask for my money back. What a disappointment. Communication has been very unclear and not accurate. For sure I will never purchase absolutely nothing from this place ever again and will advice all my friends and forums and groups I am part of to stay clear.

Customer service is garbage. If you have a appointment at 9am they should take the people who has appointments first then the others who are waiting. Why make appointment at 9am and you don't see me until 930am

Bad website. Tried going there to actually buy stuff for my truck. That would be a big fat nope.
"Your request has been blocked.
If you feel you have been blocked in error, please contact 4wheelparts Customer Support at 877-474-4821.Thank you!"
I'm not going to call some stupid number because you can't figure out how to run security on your website. Way to lose a sale. No wonder you guys have such bad reviews when you alienate people from your site even without seeing it first.