1A Auto  Omdömen 1 510

Ordered from 1A Auto and had new TRQ driver and passenger side CV axles installed on my 15 Honda Pilot. Immediately after installing, the vehicle vibrates with a rubbing sound at low speeds and while turning. Asked for replacement parts and they agreed to ship free but said I needed to pay for the defective items return shipping because it is their policy.

After buying $300 worth of parts and paying $700+ to have them installed, 1A Auto now wants me to pay for return shipping with zero guarantee the replacement parts won’t cause the same issues? My mechanic isn’t going to replace the defective axles for free either..No thanks! Do yourself a favor and research the product reviews first and then do the right thing and pay for the OEM part. You think you are saving money buying cheaper, but in the long run the end customer loses. Giving 2 stars here because the other items I purchased seem to be of good quality so far and their customer service rep. was kind even though I didn’t like the company policy.

The part I ordered didn’t work out. Their return form was easy to fill out and I was contacted next day. They did not hesitate to offer a refund and told me to keep the part of donate it to a local auto tech vocational program. Full refund has hit my CC and they’ve been great!

I ordered a part that I had to return unused under their 60 day refund. I waited until past their own refund receival time, and then I sent them an email with all information needed to figure out why I haven't received the refund yet and now they're ignoring my emails.

It's very disappointing, I was hoping to use this company for my orders but it looks like their shady employees(whether being deliberate management or just lack of awareness) are going to cost them business.

I had an issue with my order and Ariel took care of me without any hassle. Wonderful Customer Service!

Axle for my 2011 Grand caravan was a perfect fit! Only took me 45 minutes from start to finish. So far, so good.

I have used 1-A auto in the past and have had a wonderful experience using them. They are very patient and will help you out with any issues. I would definitely recommend using them to anyone. Quality auto parts at a reasonable price.

Availability, communication and honesty

Don’t try to return anything. I ended up having a small “smudge” on a part and they denied me $100 of my return items. Customer service doesn’t both to let you know when you talk to them over the phone.

Great products! My only complaint is I think if you buy a wheel hub assembly it should come with a new seal as well and maybe new studs? Idk might be a price thing but would be cool to see. That’s all! Love ya.

Video instructions, parts fit and work as built

I feel misled by this company because they advertise “same day shipping,” yet that was far from my experience. My order took longer than normal to ship, and it seems they use the cheapest shipping options available. I was promised my parts would arrive days ago, but they did not. As a result, I wasted valuable time waiting for parts that never came when they were supposed to, leaving me unable to drive my car and forcing me to put everything on hold.
To make matters worse, the package was marked as delivered by UPS, but delivered to a third‑party location I was never informed about. Now I have to spend even more of my own time tracking down this third party just to retrieve my package.
Overall, 1AAuto Parts feels like half a reliable company and half a disappointing one whose marketing relies on misleading claims. This experience has definitely damaged my trust in their service.

I ordered a front end components kit for my Suburban Order #2MCZ19Q**** FROM the website everything was fine made sure order was correct checked out and they charged me for 2 at 359.00 EA that's the second time it happened I thought it was me the first time,now I scrambled to call and have to wait 3-5days for a refund it's bullshit be careful and check cause I made sure it only said 1

They have always given quick shipping and great service. Have problem or have questions, they are there.

Although I had to return two parts of the four part order due to a faulty part, customer service was extremely prompt to respond and resolve the matter.

I ordered wheel bearing, CV axles, rotors and brakes but in the process accidentally ordered rear rotors.
A1 customer service was super helpful at getting me refunded for the rotors so I could order correct ones. Easy Company to work with

When my daughter’s mechanic couldn’t locate a new replacement part and was ready to install a used one, I decided to search for it myself and found that 1A Auto was the only company that actually had the correct part in stock. It arrived sooner than expected, was securely packaged, and very reasonably priced.

Unfortunately, the part had a defect—but this is where 1A Auto truly impressed me. Their team responded immediately, refunded my money without requiring a return, and offered helpful options I was able to take advantage of. Their professionalism, fairness, and genuine concern for my daughter’s situation were truly outstanding and noteworthy.

In an era when great customer service is becoming rare, 1A Auto really stands out when combined with their excellent management, knowledgeable sales personnel and affordable prices.  Despite being a large company with hundreds of millions in annual sales, they still treat customers with the care, respect, and attention you’d expect from a small “mom and pop” business. I would not hesitate to use them again and highly recommend them to anyone looking for quality parts and exceptional service.

I purchased a replacement taillight from A1 auto and it did not fit and I sent back on an RMA and they refused to refund me. Said it was dirty. It was not. I unpacked tried to install then repacked and sent back. I do not recommend this company

Email them a few question i had before ordering parts and got a reply within 30min. Thats very convenient and made my purchase of car parts alot quicker so I can get my car fixed. They also provided direct links to the correct parts I need so I didn't have to go and search myself and wonder if I had the right part.

Been using this company for a few years now. Fast shipping and great customer service!

1A Auto went above and beyond when I needed assistance with parts I had received. They listened to my concerns and promptly delivered the results. They are an excellent company with exceptional customer service. They truly prioritize customer satisfaction and stand by their commitment to putting the customer first.