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Ernest Slach and Peter Zegheanu helped me so much. They are very kind and gave me elaborated answers, including screen capture video of the exact explanation I needed so much. Thanks a lot guys! :)

Ana went out of her way to help me and provided proactive answers on integration topics. WY better than other companies!

This company is all about customer service! Mr. Etheridge treated me like I was a member of his family. I highly recommend their products and services!

Customer service is often the deciding factor as to whether I work (or continue to work!) with a company. The customer service and support I recently received from 123ContactForm was excellent! I worked with Support Specialist Adrian Stanciu on a frustrating technical issue and Adrian not only provided a prompt follow-up to my inquiry, he patiently answered my questions, offered helpful solutions, and tested the solutions for me. Thanks, Adrian! I'll definitely recommend 123ContactForm because of your stellar customer support!

We have been using 123contactform for several years now and absolutely love this service. The customer service team provides superior service and the functionality of the site offers a lot of flexibility to fit our diverse needs. Highly Recommend!

I've been using this service for years for our non-profit to include everything from event registrations, donation collection, fundraising campaigns, contact forms, service registration, account payments any volunteer solicitation. We've never had a problem and the forms are so easy. I have web design background but writing scripts and php is uncharted territory for me. This service saves me so much time, and has really improved a lot of the workflow in our office. We do use some forms internally which saves us a lot of paperwork as well. I have also connected other services like dropbox and constant contact to our forms, which makes some processes more efficient and helps us retain contact with our supporters. I love you guys! I've always received fast and accurate answers to any questions I did have, and I don't see us cancelling this service any time soon. Over the last few years there has also been a tremendous amount of upgrades to the overall system from when I first started, and they have all been great. I can't say enough good things about this. Our nonproft is fully integrated with your service, and it's improved every area of what we do.

Ottimo sistema di gestione delle richieste. Super!

Indeed, as you say above, it was a very negative and unacceptable experience, typified by unreasonable and rude conduct.
The product was not what they described or advertised, and the service was hostile and not even knowledgeable about their own product.
The company can be most accurately described as a shabby "bait and switch" whose products are crude, poorly functioning and relentlessly "buggy."
This company apparently is built primarily for profit, as opposed to being built to serve their consumers or to provide a quality product. Incredibly poor experience; rude, peremptory and ignorant "assistance" at all levels that I contacted to try to resolve my problems.
No one has a clear idea of what the product is nor of what it should do.
As near as I can determine, the technical support team is either invisible or absent as no one was able to offer knowledgeable advice regarding the functionality of their forms, their products.
This I found extremely odd and have never encountered before.
As rude, curt and unhelpful as they were, you can be sure they will still dog you to spend more money to upgrade your subscription, as they did me. The advertising of these upgrades do NOT appear on their websites, but occur during a call or video from the self described "upper management."
During this call nothing is put into print so there are no messages exchanged with rates, figures or subscription information during this call.
I experienced a high-pressure sales encounter after I had been baited into a videoconference with emails indicating the company wished to "discuss their service" and educate me their product.
The experience was highly similar to environment seen in the movie where the guiding phrase is, "Always Be Closing," Glengarry Glen Ross.
I was pressured to spend exorbitantly, far beyond my profitability.
When I hesitated I was threatened with being reported to federal authorities. I took umbrage with this, and the call took a quick downward turn.
In an immediate return email, I asked that my account be canceled immediately and that I was unwilling to pay any further charges, and I scrubbed my website of their product also immediately.

They charged me anyway.

When I complained to the vendor of the products, they contacted the company and I received an email from the same incredibly rude, duplicitous and threatening "Vice President."
He denied that I emailed him to cancel my account.
Then, he also refused, in print, to refund any of my money unless I complete various forms which to that point I have never seen, nor had he written to me regarding them or this process before simply charging me despite my request to terminate his services, despite the prior email to him indicating in no uncertain terms that I wished to cancel my service with them and despite any shred of professionalism they might have remaining.
I did complete the forms, and I am awaiting my refund, if that occurs.
I feel supremely conned. I started with their forms which were described by them as being fully secure, and then within a short period of time I receive a call indicating that the forms that I'm using do not have a shred of security to properly protect myself or my clients, and that I am standing "wide-open" to being hacked.
Of course, I can just "correct" these forms if I pay them twice what I am paid by my clientele through through this service.
This company has been one of the biggest professional disappointment of my life. The only interest is in accessing your credit cards. Certainly it does not appear to me that they have any desire to provide a quality product or service to their clients other than metaphorically shaking them by their shoes to extract every last dime.
I wish a better experience than I had, but I am sadly convinced that any experience with them will be relentlessly negative.
Sincerely,
Marc Bauder MD

I am trying to create my website using wix.com and 123 contact form. Ovidiu, the customer service representative exactly knew what I was asking and provided me with great details in such a short time over our chat. Ovidiu went far beyond and further provided me with detail instructions. Also I find the 123 contact form has more features and flexibility than any other web forms out there. 123 contact form has my vote of confidence. If you have problems, just ask... They will help you... Sean

I was hoping this app would be what I needed for the single-page website I had just built. I had no idea how perfectly it would integrate and how fantastic their customer support would be. This is my first site build so I am pretty unfamiliar with a lot of the terms and how things flow. The Support Team from 123contactform is fast and spot on. I am a big fan of customer relations and was happily surprised to find each Team member I worked with to be so patient and to stay with me until the goal was achieved.
Real people - real helpful - and a really great app! I would recommend this product to anyone

When I first used 123 Forms I admit I was very lost, I have no real experience creating a website and I found there free entry level to be a great foot in the door for asking potential clients what they would like to get help from in my guitar teaching service.

Some of my best clients today I have found from my website and without 123 Forms I would have never gotten the details necessary to be able to offer prospects value and convert them into actual paying customers.

I had a few challenges to begin with as a newbie web creator that were solved by the staff at 123 Forms. Using there live web chat support was incredibly easy and I was able to get friendly and quick answers from a man named Adrian.

One of the issues I had was not being able track conversion of customers with the form using google analytics and having a simple system that my customers could use without frightening them away.

I am confident that Adrian has helped me to reduce the bounce rate of my clients and I can't wait to see my next few months of form submissions so that I can help more people and grow my guitar teaching business even further.

I highly recommend 123 Forms even if you have no idea what you are doing. There free option is great, as a very niche service with a small client base I don't need a lot of the premium options but there are cool features such as being able integrate with email marketing clients such as mail chimp that I will be considering for follow up campaigns. I also would consider there premium plan to get more form fields to get even more information to help convert more prospects.

A great tool with amazing support.
After I read many times about how great 123ContactForm is, I finally took the time to give it a try.

Although it is generally pretty simple to build a form and design it, I still needed to make it customized to my client's website unique design. One of their team members jumped right in and helped me tweak it (for 2 working days) until it was just right!

Moreover, I loved to discover it is possible to transfer forms between account and as a designer I find it very useful. The form can integrate with many 3rd party applications like GetResponse, which I cannot wait to give a try.

All in all I love it so far and recommend it to anyone.

Very easy and fast to create forms on your website. Has a lot of customized options, great functions, fast and kindly customer service.

Adi helped me very well with my questions, the customer service looks very good. I sent him the type of forms i needed to build (medical forms) and he told me if it was possible or not. thanks a lot for your help!

My web form wasn't displaying as I expected it to. From my description of the problem, Julia at 123contactform was able to give me clear instructions including screenshots of the settings I needed to change. Their response was quick and helpful.

I use 123contactform editor for my Wix website and it is a very flexible solution for all kind of businesses. Highly recommended!

Been using these guys for our online forms for years. Can't recommend them enough. Great product and the 123 team are always on hand to help when needed.

Fast and friendly customer service reps who are super helpful. Ovidiu especially, that guy is a living legend.

I have had multiday interactions with the 123ContactForm team and each time they have been very helpful with their suggestions and guidance. I would recommend 123ContantForm for anyone trying to build forms quickly and efficiently.

I've dealt with three different support people in switching from JotForm to 123Contact and they've all been over-the-top helpful. I wish 123Contact had more fields for their basic plan, but I'd recommend 123Contact to anyone for their support alone, which I can't say enough about. On that score they beat JotForm hands-down! Try them; you won't be disappointed.