WTTB Omdömen 4 511

Late deliveries, problems with your website, refunds not processed in a timely many creating reconciliation problems.

Absolutely appalling customer service. placed an order on the 3rd December with the wrong address, I rectified to the right address immediately the parcel has been delivered to the wrong address even though it was done before the order was even processed and the lady on the phone was vile. would not recommend. Ended up wasting money for an order. I will not be using the company again it's not the first time they have done something wrong and refuse to correct it.

AVOID, THRY ARE A NIGHTMARE! customer service has went downhill rapidly. Prices have rocketed, service has hit rock bottom. Used to use WTTB often for printing but now found far better and more reliable options for printing elsewhere. Save yourself the hassle and buy elsewhere.

Honestly these guys have been a godsend recently, their customer service is impeccable. (Shout out to Jordan!) Everything is fast and to a great quality, will definitely be using them again for wrapping paper and cards!

If I could give zero stars then this would be what I would give, actually no, minus stars. So, so badly let down. Placed an emergency and very important order on a Friday, needed garaunteed delivery by the next Tuesday, made sure to pay for delivery by 10.30am as the items were needed for an inportant Expo on the Wednedsay. Uploaded and paid before the dealine on Friday night, email confirmation received, job done or so I thought. Come the Monday evening my account is showing awaiting submission? Phone lines and online chat now closed noone to speak to. On the phone first thing Tuesday not feeling hopeful, to be confirmed the order is not coming and they seem to have no idea why especially when I tell them I have the confirmation email. The frst thing I was asked it says awaiting confirmation on your account did you submit online! Erm do you send out an order confirmation if it isnt? Oh er I need to look into this...USELESS - so my order isnt coming today? No. Now we have a major problem and its probably going to cost us a lot extra to fix, if it even can. Im so angry, beyond angry, this could seriously affect my business :(

A few months ago, WTTB cost me a client and several thousand pounds by messing up print for a conference and not letting me know so I could have arranged replacements. They ruined the conference. Stupidly I came back for my mother-in-law's Order of Service for her funeral. I ordered express print to be delivered on a Monday. I called the Friday before it was due as it hadn't been marked as dispatched, to be told 'we take particular care with jobs like this, don't worry'. On the supposed delivery day, I had a tracking message (after 25 mins waiting on the phone and the person who was supposed to be dealing with them going into a meeting rather than contacting me) from DPD saying they would be delivered on Tuesday. I had to make yet another phone call and have extensive conversations with yet another person. Absolutely appalling service, you couldn't have let me down more.

What an amazing company. Their customer service is second to none. We wanted some dry wipe finished selfie frames for an event and nothing was too much trouble- from my initial inquiry, to dealing with a problem I had with my design, to the speed of production and delivery. The finished product was better than I ever expected (they had warned me there may be slight pixelation due to my design quality, which I accepted, but none is noticeable), good quality and will last well. Every single person I spoke to or was in contact with was a credit to the company. I would definitely use them for future projects and highly recommend them. Thank you.

great printing, great products, great service

I love WTTB, the business discount used to be amazingg. I find it so expensive now. I don't save much money on my journal printing. It's such a shame.

Two creases have been made instead of one

Easy to order
Quick - Reliable turnaround

Stickers arrived and we applied them to the tins - after leaving them for 24 hours they all started bubbling and rippling. Customer service not very helpful just said they can't advise

There’s often a nervousness when ordering a significant volume of printed material online, especially if you don’t have time to order a sample. So when the delivery arrives it is like Schrödinger’s parcel. However, have no fear as WTTB can be trusted to print to a high standard. My products arrived four days earlier than anticipated, the quality was bang on, and my clients are happy.

Honestly I’ve been using WTTB since 2023/2024 for Simply Sent and I will say the quality of prints are amazing always getting compliments about it from customers.

Recently ordered some boards for the first time and they turned out better than we thought.

Delivery time is great, customer service is always fantastic and the fact they have an artwork check is a peace of mind (not needed it but it’s nice to know it’s there if I am struggling)

Great, affordable and just fantastic.

Top quality print - exactly as I wanted. Quick, easy and affordable. Thank you very much, I will be ordering in the future.

High quality business cards and faster delivery than anticipated, thanks as always!

Reliable and good quality, I have been sending work to WTTB for years. Big thanks to Mark for arranging Saturday delivery for a brochure that got held up and was urgently needed!

First time and I got the artwork wrong on a weekend which didn’t help but they’ve been really patient with me and it got done as expected and delivered safely in excellent condition . I will be using and suggesting others to you 👍