The Wall Street Journal Omdömen 

I've been a subscriber at my office for over 7 years. I haven't received my physical newspaper (which I am subscribed to) in almost 2 months. I've called and emailed numerous times, but nobody cares to do anything. They have forced me to cancel. Very poor customer service.

For a paper that loves to write articles on corporate theft, they set the perfect example of it by making it impossibly difficult to cancel your account. For this reason, I’ll never sign up with them again.

The WSJ has long prided itself on being one of the preeminent newspapers of record, a staunch defender of the best traits of capitalism, while fearlessly shining the light on abuses within the system. And indeed there is still much to admire of the writing and analysis within the WSJ to justify a discounted digital subscription.

So when the time comes to cancel or suspend your WSJ digital subscription, it is something of a surprise to find yourself mired in a Kafkaesque maze of deliberate obfuscation, deception and antiquated bureaucracy better suited to some plodding Communist country.

At worst, it feels like you are the victim of the most pedestrian of scams - being baited by a free or discounted weekly subscription, and then subjected to a seemingly endless series of obstacles and deceptions which make cancelling the subscription an all consuming enterprise, if not impossible (e.g. customer service telephone numbers that never connect) without cancelling your credit card.

I can only encourage all people who have been subjected to this unethical and highly legally dubious behaviour on the part of the WSJ to spread the word, make contact with your local regulatory bodies, and never give this organisation another cent.

The WSJ will never deserve the credibility it assumes now as its entitlement, so long as it treats its customers with such appalling cynicism and disdain.

Very hard to cancel subscription. Cheaper subscription offers almost nothing. Stay away.

WSJ forces you to call to cancel and then they spend forever trying to cancel and comes up with excuses why they can't cancel. WSJ has lost all my trust and behave like criminals.

As others here have written. They make it almost impossible to cancel your subscription. Trying to cancel my online subscription I had to phone international numbers that did not work. Calling from skype I just got call failed messages. I was also unable to call these numbers from my regular mobile. I ended up having to cancel my credit card to stop the payments. Do not sign up to a WSJ subscription if you think you ever might want to cancel it.

Said on there website £ 1 pound for 2 months then 28 after that and i only subscribed 2 days ago and it said they took 28 pound off me and i never write bad reviews this is my first and im shocked how can they get away with scamming people i saw so many bad reviews just now its proper low .

I tried to cancel my subscription, but then I was directed to call. All the phone numbers available for Philippines, Singapore, Taiwan etc are not working.

I followed the advice from the other comments here, changed my credit address to a CA USA valid address, then the cancel link magically shows up! I have just made the cancellation, let us see if that really works...

For a billion dollar public company this is just very shameful business practice, whoever executive planned, executed and signed off on this, it is not worth the negative PR the WSJ will be getting in return.

I enjoy the WSJ content and digital articles--- the print delivery is awful. I go weeks at a time without receiving the printed copy with no explanation. I submit "missing delivery" forms to WSJ and nothing is done.

Wall Street Journal makes it extremely difficult
to cancel your subscription. You cannot cancel on line- you have to call their “retention” department. I originally called and after almost an hour of holding, attempting to answer personal questions like my account number (I have no idea what or where that is), getting transferred and ultimately getting hung up on, I called back and was told my account would be canceled. Not surpisingly it was not canceled and I kept getting auto debited. I called back- more delays, more holds. They said they had received my cancellation phone request by the line had been disconnected. At this point if I wanted a refund I would have to continue to hold. I called my ban to address that issue. Stay tuned- let’s see if I can ever sever myself from this tar baby. It is so sad- I actually liked reading the paper

Some how I signed up to pay $1 for an article and now two years later am getting charged over $40/month. I have no emails about the account, just some junk mail that tells me nothing. And their help center in Manila is not able even transfer to a supervisor. It is a SCAM.

Agreeing with the other reviews - this is close to fraud and highly questionable business practice in an attempt to trap people in subscriptions. Shameful.

If you wan't to cancel subscription then it can't be done online on your customer login where they could have made a button for it, you have to call in by phone. That is only to prevent people to unsubscribe, it's really bad customer service. The newspaper is okay, but the inflexible customer service makes it bad, could be nice to cancel and resubscibe again easily. I have tried several phone numbers they have listed as customer service i europe and they where out of service. This IS a scam.

Horrible company. Easiest way to sign up and take your money then it’s pretty much impossible to cancel the subscription.

Please stay away from this company look at all the other reviews.

Cancelling is designed to be as inconvenient as possible to deter customers from leaving.
Advice: don't ever subscribe in the first place.

I canceled the account on October 31 2020 over the phone. Started getting charged again THE NEXT DAY and didn’t notice. Now here I am, almost 2 years later, having just canceled “my second subscription” that supposedly I RENEWED! Why on earth would I cancel, and then renew the next day? Obviously it was a mistake, or someone didn’t do their job right. Now I’m waiting for a call back. I spoke with a rep and a supervisor who both told me there’s nothing that can be done, we have a 0 refund policy. Yeah, let’s see about that.

Terrible. Cancelation is borderline scam! Don't sign up with this company, save yourself the trouble.

The process to unsubscribe is purposefully designed to be inconvenient to deter people and squeeze more money out of them. Where I would have resubscribed to WSJ again in the future with a respectful and transparent unsubscription process, now I will never be a return customer. Poorly done, WSJ.

Only getting one star as newpaper info itself is good. Beware -- they will lure you in with a $4 per month rate, then it will creep up to $20, then they will start doubling that (they recently just randomly charged me $38.99 without prior notification) -- all without notification. If you can get past a virtual chatbot, to a live human outside of the USA, they will also attempt to not let you cancel until after they have taken another month from you at the doubled higher rate. All the while, the out of our country agent, will not provide you with a copy of your agreement they say you signed online, nor will they provide you with proof of cancellation with the actual date. It will refer to "Cancellation at the END of your term" which is left open-ended and vague to suit their crooked subscription practices. Turns out that means the end of another month. Consumers need to make sure they turn off automatic payment each month, as they will keep charging your card. Let them fight you for your money just as hard as they try to prevent you from cancelling after they choose the amount they want to charge you. They should be prosecuted for predatory, unscrupulous consumer subscription tactics. At least California has a subscription cancellation law in effect due to companies such as the WSJ/Barrons.

As mentioned, they have a horrible cancellation policy. For a purely digital subscription to only offer cancellation via phone is ridiculous in 2022. Plus, I get an email saying my rate will randomly increase to almost $40/month with no renewal date. It just says "will renew soon." Very shady for an industry that's having to battle nonstop stigma and bias. Avoid completely. You can find that article somewhere else.