Wrapango Omdömen 

243
•
TrustScore 2.5 av 5

2,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

They are a reliable company. I had an issue with the delivery because of the courier, long story short Wrapango were more than happy to send a replacement and i got it no problem. The sensory toy I go... Se mer

Betygsatt 1 av 5 stjärnor

Purchased a strawberry toy. It did not work as expected, they send instructions, still did not work, they sent videos, still did not work. They suggested that to make it work we take off our shoes... Se mer

Betygsatt 1 av 5 stjärnor

I ordered the infrared solar powered animal pest repellers.. Which stated there’s 100% moneyback guarantee no questions asked I paid $187 and they returned $87.92, also had to pay $11 to return.. I ha... Se mer

Betygsatt 1 av 5 stjärnor

Cheap product that doesn't work. Bought the fly catcher thing- the top keeps coming off, flies get caught and mangled (which stops the mechanism from working), and the whole thing ends up being a disg... Se mer

Företagsinformation

  1. Heminredningsaffär

Skrivet av företaget

The place to find the most affordable Home and Garden products. We promise good prices, fast shipping and great customer support.


Kontaktuppgifter

2,7

Dålig

TrustScore 2.5 av 5

243 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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2,7

Alla omdömen

(243)

24 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Bought TWO SSD drives

Bought TWO SSD drives. Defective, cannot return. vendor want shipping charges to send me more junk. No refund.

DO NOT BUY ANYTHING. THIS IS SCAM PLACE

14 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Balbir,

We are truly sorry to hear about your experience.

We would be more than glad to resolve your issue and provide you with a satisfactory solution.

We would be more than glad to offer you a replacement if your SSD's are not working or having any issues.

Our goal is to provide customers with all the relevant information about our products. Feel free to email us at contact@wrapango.com

Best Regards,

Wrapango Customer Support Team.

Betygsatt 1 av 5 stjärnor

Their products are knockoffs

If I can give them less than a 1 i woiuld. There service only works one way. They are always right and the customer is always wrong.
DO NOT BUY FROM THIS COMPANY.
KNOCKOFFS OF THE REAL PRODUCT.
I purchased a product that failed to deter animals in my garden - all it did was make a noise - it did not deter deer. It did nothing. I requested a refund. Their customer service stated if it mamkes a noise it is working. SMH. It does not work. They refused a refund.

28 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Hi Charles,

I'm really sorry to hear your experience with us has made you feel this way, we only ever want our customers to enjoy their shopping journey with us.

We always work hard to resolve any issues you may experience.

We did further check your case, and our Product Department confirmed that your devices are working just as expected.

If you still have any questions regarding the usage of them, don't hesitate to get back in touch with us at cocntact@wrapango.com

Thank you,

Wrapango Customer Care Team

Betygsatt 1 av 5 stjärnor

So we ordered an EMS Acupuncture foot…

So we ordered an EMS Acupuncture foot mat from Wrapango on the 22nd of July and paid through paypal, it was supposed to take up to 4-5 days to get here. We told Paypal that our product did not arrive and you know how this goes, disputed by Wrapango, insisting they sent it, turned out that the shipping tracker code was supposedly from Bulgaria.
Paypal awarded the case to Wrapango, despite the fact that it never arrived to us. If you buy from these people, watch out, Paypal won't do anything. It's now late August. We had to re-buy from somewhere else.
Stay well clear of ordering products from these folks.

27 juli 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Angela,

We are truly sorry to hear about your experience with our Service.

We would be more than glad to resolve this issue with your order. Our goal is to provide customers with complete satisfaction when shopping with us.

We look forward to hearing from you at contact@wrapango.com

Best Regards,

Wrapango Customer Support Team.

Betygsatt 1 av 5 stjärnor

I'd give zero stars if I could

I'd give zero stars if I could. The product came in, communication during the order and shipping process was pretty good, the product is utter and complete garbage and they won't stand behind it. I purchased the Liquid Lawn Seed Spray which comes with a proprietary sprayer to apply it. The sprayer is literally falling apart, I cannot use it therefore I can't apply the spray and Wrapango could not possible care any less.

Edit: Adding this after the response because I can't figure out how to reply to this, I've contacted you at the Contact email you refer me to no less than 10 times before posting here, you guys have zero interest in making this right. I tried for months to resolve this directly and you just flat aren't interested. All I ever got was small discounts on future purchases which is funny, I will never, ever do business with Wrapango again.

21 maj 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Hello Lawrence,

We're genuinely sorry to learn about your experience. Our ultimate goal is for our customers to have a seamless and enjoyable journey with us. It sounds like we missed the mark this time, and for that, we're truly sorry.

We're committed to rectifying any hiccups and turning your experience into a positive one.
If you could, please provide us with your order details by reaching out to us at contact@wrapango.com or via our contact form, where you can choose the appropriate method of contact, we can investigate and address the issue promptly.

We look forward to resolving this matter for you and restoring your faith in us.
Thank you for your patience and for bringing this to our attention.

Best regards,

Wrapango Customer Care Team

Betygsatt 1 av 5 stjärnor

I think this company is a scam

I think this company is a scam. I bought a cat exercise wheel from them and was disappointed in the quality of material, the assembly directions were non-existent and customer service is horrible. Will never purchase from them again.

24 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Madeha,

We are truly sorry to hear about your experience with us. Our goal is to ensure our customers are provided with the ultimate customer service.

We would be pleased to provide further assistance. If you haven't reached out to us, you can simply email us at contact@wrapango.com and our customer support team will get back to you as quickly as possible.

Best Regards,

Wrapango Customer Care Team.

Betygsatt 1 av 5 stjärnor

NOT Risk Free Purchasing - BEWARE

BEWARE Before Buying. I wish we had searched this company before purchasing. From the poor reviews on returns and customer service this company has NO INTENTION of allowing you to return an item.

I also purchased a supposed Nirvana "sweatshirt." When it arrived, I NEVER opened the cellophane envelope it came in, because I could clearly see it wasn't made of sweatshirt material. I have sensitive skin and the material looks more like polyester.

Within the week, I contacted customer service and sent in pictures of the shirt STILL IN THE PLASTIC BAG and received the same response as others,
"Regarding the issue you raised, our return policy states that we cannot accept returns on used or opened items.
This policy is in place to maintain the quality and integrity of our products, ensuring customer satisfaction and safety.

Once a product has been used or opened, we are unable to accept it as a return.
Our "30-day money back guarantee - risk-free purchase" applies specifically to unused and unopened items within the specified timeframe."

I tried again to explain the item is still sealed and received the same response.

I am sure they will reply to this as they have with the other complaints asking for me to contact them, which I have and asked to speak with a manager and nothing. This is what I get for trusting overseas retailer.

24 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Melissa,

We are truly sorry for the inconvenience with our Return Eligibility. Our goal is to ensure our customers are provided with the ultimate customer service.

We have further checked your case, and we will be more than glad to provide further clarification on our Policy. Our Policy is made to be transparent and visible for all customers when shopping with us.

Please don't hesitate to get in touch again with us at contact@wrapango.com

Best Regards,

Wrapango Customer Care Team.

Betygsatt 1 av 5 stjärnor

Beware portable SSD Scam!

I purchased a 16TB portable ssd . When i got it I liked the compact size so I ordered 2 more smaller (4TB) drives. I copied 1 folder 3.4GB of files onto the 16TB drive then it stopped working. I contacted Wrapango and explained what happened and that I had ordered 2 more drives but was leery about keeping them . When i got the 2 drives I was instructed to send a photo of the package unopened as required for return . Then i was told the fee was $15 to send it back. I was also offered 120% store credit . Ive bought plenty of electronic items from different online venues . I have never had issues with things not working or returning ones that didnt work . most places have a 30 day warranty . wrapango is nothing like other venues . Very poor business. I am also filing a review with BBB and what I've seen several others have had similar experience with wrapango

7 augusti 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Clearly a Scam

Bought a fly trap. It arrived and didn’t work. I reached out to customer service and all they did was send me a digital version of the manual that I already had. They made me send a video to “prove” it didn’t work. I did and now they won’t provide a replacement or refund unless I pay more. If I choose a replacement they want $12 in shipping cost when there’s no way it should be more than $4.99 for this trap. They won’t refund but they will take a 10% cut and give the rest in “store credit” so I can be disappointed again. Their customer service is some of the worst I’ve encountered. Either completely clueless or they don’t care.

23 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Melissa,

We are truly sorry to hear about your experience with us. Our goal is to ensure our customers are provided with the ultimate customer service.

We have further checked your case, and we will be more than glad to provide further clarification on our Policy. Moreover, we are pleased to offer you a replacement for the non-working device

Feel free to reach out to us again at contact@wrapango.com

Best Regards,

Wrapango Customer Care Team.

Betygsatt 1 av 5 stjärnor

Item received was cracked and scratched…

Item received was cracked and scratched and looked to have been used. Sent numerous emails (over and over) but when I responded to the emails they did absolutely nothing. The ship aid was even paid for and they did nothin even though pictures were sent the day it was delivered. NEVER AGAIN!

12 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Diane,

We are genuinely sorry to hear about your experience with us. We take customer service as a highly important part of providing customers with their ultimate experience when shopping with us.

We have further checked your case, and we did confirm that the plastic wrap was not removed from the top of the device. Moreover, we are pleased to offer you a replacement if the device has any scratches without the plastic wrap.

Please don't hesitate to get in touch again with us at contact@wrapango.com

Best Regards,

Wrapango Customer Care Team.

Betygsatt 1 av 5 stjärnor

I wish I could give it a minus zero…

I wish I could give it a minus zero star. This is the worst company I've ever dealt with. Do not buy from them? They do not take returns. They just take your money and run. They're electronic back device was so abusive that my husband yelped out. He was in pain. There was no other levels that were lower. It was a lie. It didn't work and when it did work it hurt. This should be illigal.

10 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Lorin,

We are truly sorry to hear about your experience with us. Our goal is to ensure our customers are provided with the ultimate customer service.

We have further checked your case, and we will be more than glad to provide further clarification on our Policy.

Please don't hesitate to get in touch again with us at contact@wrapango.com

Best Regards,

Wrapango Customer Care Team.

Betygsatt 1 av 5 stjärnor

It did not keep the deer out of the garden

After many attempts through email for a refund, because this product clearly does not keep the deer out of the garden. I was denied a refund of $86. I strongly urge do not purchase anything from Wrapango. Try this product instead Hoont cobra-jet animal repeller. It works!!!

I just received a response to my review from Wragangos. Let me summarize what the email said from their team, “there is nothing faulty with their device. Put it back in the garden for a few more weeks”. Seriously 😐

14 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Lisa,

We are sorry to hear about your issue with our device.

We would be more than happy to assist you and offer replacement if your device is faulty.

Please feel free to reach out to us at contact@wrapango.com. Our customer support team will make sure to assist you the best way possible.

Best Regards,

Wrapango Customer Support Team.

Betygsatt 1 av 5 stjärnor

Horrible

Horrible, borderline criminal behavior. I purchased an item and it arrived several weeks later in a standard mail package/envelope. Non-see-through app of course open the package has anyone would do and the product was sitting in it no inside packaging then upon examination, the product was not at all what was ordered. We ordered a sweatshirt and this was a T-shirt, the screen print was done in error, so there is a faded drag across the image. I reached out to customer service for a refund or exchange, and they said because I “opened the package“ their policy is no returns. Now it is impossible to know something is defective , a cheap knock off, and not as describe without opening your mail.

Sharing this issue widely to include the Federal Trade Commission, National Attorney General and The Department of Consumer Affairs. I realize they are international, so I’m hoping wire fraud may stop them eventually.

15 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Becky,

We are sorry to hear about your experience with us. Our goal is to provide customers with a positive experience when purchasing our products.

We have submitted the review for the product to our relevant department. Rest assured, we are always looking for improving the service we provide as well as the products.

If you have any questions regarding our Policy, don't hesitate to get in touch with us at contact@wrapango.com

We remain available for any questions you might have, and we will be glad to assist you.

Best Regards,

Wrapango Customer Support Team.

Betygsatt 1 av 5 stjärnor

Bought their noisy animal repeller

Bought their noisy animal repeller. Advertised it "emits a tone that only animals can hear". I tested it outside and my neighbor complained about the noise. I sent them a video of it and they refused to accept a refunded return saying it was "used" because I turned it on. Totally false advertising and HORRIBLE CUSTOMER SERVICE.

14 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Deborah,

We are truly sorry to hear about your experience.

We would be more than glad to provide further clarification regarding the usage of the device you have purchased from us.

Our goal is to provide customers with all the relevant information about our products. Feel free to email us at contact@wrapango.com

Best Regards,

Wrapango Customer Support Team.

Betygsatt 1 av 5 stjärnor

BEWARE OF WRAPANGO !!!

All 3 items were unsatisfactory! I lost $67 trusting Wrapango. EVERYONE please try not to order ANYTHING from the Internet. It’s a unsettling “Return/Refund process” battle. Wrapango is the WORST! You shop online, browsing their items, you buy and if you have an issue with the item, the RETURN POLICY Is designed to where you are not able to return anything. “EVERY” sold item has a non refundable clause. If you fight it, Wrapango will make you send picture after picture, statement after statement, hoping you will give up and take the loss. Future note to all of us is to check the return and refund policy before clicking the “PAY” button. BETTER YET, LET’S STOP SHOPPING ONLINE, STOP BUYING FROM FOREIGN or UNKNOWN SHOPS and stick with our REPUTABLE AND LOCAL STORES. The risks, inconvenience and headaches are not worth trying to save a buck or two. My personal experience has been too many disappointments and monetary losses. Whatever we need or are looking for, find it locally ( where you can go to the store or you know and trust the merchant ). Example: Amazon, Macy’s, Home Depot or any well known establishment would be okay, BUT unknown, unfamiliar or unheard of merchants online……stay away from. Especially if you are going to spend a lot of money. Don’t trust it, keep looking and shop locally. The 3 unsatisfactory items I bought from Wrapango were like a “cheap knockoff”. I could have bought better at a local Home Depot. I learned a $67 lesson. Customer Service isn’t what it used to be whether online or locally, however we have a better chance with the locals than online. Save money and stop losing! Shop smart, get rid of that virtual cart!

8 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Hello Shari,

We are truly sorry to hear about your experience with our service.

We would be more than glad to resolve the issue you are encountering in order to provide full satisfaction for you.

We kindly advise you to reach out to us on contact@wrapango.com, so we can further assist.

Best Regards,
Wrapango Team

Betygsatt 1 av 5 stjärnor

Do not send money to this company!!

If I could give this company 0 stars, I would. They are scam artists and should never be trusted. PLEASE do not order anything from this company. If anything is wrong, their broken English representatives will keep you on the phone asking ridiculous questions for an hour and then say that can't do anything to help you. My package arrived in a plain plastic bag with no business name on it. I opened it and inside was a mangled box with the product I ordered inside it. I contacted the company and after a very long runaround, I was told that because I opened the outer bag, they couldn't do anything for me. Are you serious???? The outer packaging didn't even have their company name on it. I had to open it to see what was inside it! The box inside was mangled! I simply wanted to return it and get a refund. I will make sure this story goes everywhere I can get it to travel so that no one else loses their money to a scamming company.

8 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Hello Becky,

We are truly sorry to hear about your experience.

We would be more than happy to assist you with any inquiry or issue you may have. Our goal is to resolve every issue, and offer the best solution to our customers.

We kindly advise you to reach out to us on contact@wrapango.com, so we can further assist.

Hope to hear from you soon.

Best Regards,
Wrapango Team

Betygsatt 1 av 5 stjärnor

Wrapango Deceptive Business Practice

The online image of the Nirvana long sleeve shirt appeared to be the popular trending sweatshirt. However, it arrived as a cheap stretch polyester, long sleeve shirt.

I reached out to the Wrapango Customer Solutions Department and was instructed to forward “photos of the product packaging for recording purposes.”

As required, I forwarded two photos to Wrapango: One photo showed the Nirvana shirt in the resealable plastic sleeve, with the mailer envelope along its side. The second photo showed was the Nirvana shirt, with its resealable plastic sleeve and mailer envelope along its side.

I then received an email from Wrapango Customer Solutions advising of their return policy stating, “We cannot accept returns on used or opened items due to hygiene and health reasons.”

This shirt was NEVER USED or tried on. Without removing it from the resealable sleeve packaging, how would I have known it was the wrong item?

Nowhere in their return instructions did Wrapango indicate by slipping the shirt out of its resealable package would void their return policy.

This goes down as the worst customer service I have ever experienced and undoubtedly I’m not the only voice in my complaint. With the thousands of choices of gold-standard online consumer shopping sites, I strongly recommend to avoid this substandard online company as evidenced by their deceptive business practice.

I will be sharing this issue widely to include the Federal Trade Commission, National Attorney General and The Department of Consumer Affairs.

4 augusti 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Cindi,

We are sorry to hear about your experience with us. Our goal is to provide customers with a positive experience when purchasing our products.

We have submitted the review for the product to our relevant department. Rest assured, we are always looking for improving the service we provide as well as the products.

We remain available for any questions you might have, and we will be glad to assist you.

Best Regards,

Wrapango Customer Support Team.

Betygsatt 1 av 5 stjärnor

Very disappointed

What I was sent looked nothing like the picture. Sloppy, cheap and there should have been some print on one sleeve. First of all, it took forever. Second, trying to contact someone. Third, when I did, nothing is done. You keep getting a message that they have sent to Product Dept. for review. Today I’m told nothing can be done, but they are offering me a 20% coupon.

13 juli 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Dear Cynthia,

We are truly sorry to hear about your disappointment with our product.

We have submitted the review for the product to our relevant department. We are always striving to improve our products, so our customers are 100% satisfied with their order.

We remain available for any questions you might have, and we will be glad to assist you.

Best Regards,

Wrapango Customer Support Team.

Betygsatt 1 av 5 stjärnor

The camera doesn’t work

The camera doesn’t work, nonsense

31 juli 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Hey May,

How is your day going? We hope everything is fine.

We are sorry to hear that you have issues with your camera purchased from us.

Our goal is to resolve every issue, and offer the best solution to our customers.

We kindly advise you to reach out to us on contact@wrapango.com so we can further assist you with your issue.

We would be more than glad to offer you a replacement if your camera is not working or having any issues.

We look forward to hearing from you.

Best Regards,
Wrapango Team

Betygsatt 1 av 5 stjärnor

They have worst products and customer…

They have worst products and customer care and return policy. Don’t even think of buying. You can’t return if you don’t like the quality of the product

31 juli 2023
Omdöme utan inbjudan
Logotyp för Wrapango

Svar från Wrapango

Hello Krishna,

We are truly sorry to hear about your experience.

We would be more than happy to assist you with any inquiry or issue you may have. Our goal is to resolve every issue, and offer the best solution to our customers.

We kindly advise you to reach out to us on contact@wrapango.com, so we can further assist.

Hope to hear from you soon.

Best Regards,
Wrapango Team

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