WOWCamera Omdömen 1 702

Excellent customer service. The speed of the delivery was amazing and the IPad was well priced. I highly recommend this company.

My phone was stolen so needed a new phone ASAP.
Purchased one on line & contacted customer service to request a fast service. Got a prompt response within a few hours.This was immediately taken care of & I recieved the phone very next day.
Could not have asked for any better care & service.
Delivery was prompt too & Kept me uptodate with the process. Overall very happy & satisfied with the service. Will definitely buy again.

Excellent customer support and very responsive approach with follow up emails to check that what I had ordered in a timely fashion. Because of a timing issue with the delivery they agreed to upgrade my delivery to DHL express at no extra cost to ensure the item arrived on time . Email response was as fast as the call centre that responded rapidly without the usual wait and multiple phone options that are so frustrating these days. I would strongly recommend them based on my experience.

I have had a fantastic experience with wowcamera, I have purchased many items of equipment from cameras to lenses over the past few years and just recent, all of which high end at extreme low costs, if you haven’t purchased from them and hesitant not too, then take it from me, you will be losing out if not. Also a great service, thank you wowcamera
Robert Lucas

I brought a faulty mobile phone from them and when I asked for a return label the wanted from me to post my phone in Hong Kong !!!! And they will assess it .....and if they believe that is not faulty the will issue me a partial refund !!!!! And other deductions ......This is a joke .Read exactly what they have answered to me
DO NOT PURCHASE NOTHING FROM THEM .

"Further to your enquiry we have opened an RMA case for your item. Kindly return it with the product to the address shown on the form.
We aim to process refunds within 4-8 working days of receiving your item back and having it inspected for the issue concerned. Its best that you capture videos or photos to validate the error. As the product will be referred to the manufacturer for verification.
Do provide me with the return tracking number once available so we can keep an eye on it as well. We suggest using Royal Mail as most cost-efficient carrier. There trackable delivery service should cost you anywhere from 15-20 GBP only. Please keep the receipt as we will reimburse up to 15 GBP should the item be confirmed faulty indeed.
If you have any further questions, please do not hesitate to get in touch.
NB: If no fault is established with the item, a partial refund will be issued minus deductions for your reference"...........

Fantastic service customer service will be coming back in years to come for a new phone.

WOW is truly the word for it. WOW I can't believe the reviews I have just read. My experience has been the opposite of everyone else. Paid for a Samsung S21 Ultra 5G on 10th October. Aside from the order confirmation I received no update and chased customer service on the 14th. I was told that I wouldn't hear anything until 7-10 working days, so I waited. I chased again on 21st October and received an email the following day as follows...

"I am writing this followup email with a heavy heart as I had been expecting to share tracking details with you yesterday afternoon. However, to our collective disappointment, after checking with logistics, they confirmed that the stock batch was discovered partially damaged, likely during transit from our vendor or between warehouses.

In short, logistics discovered this issue during quality inspection process which is the final step before consolidation of shipment and courier pickup. We aren't sure yet, whether the damage incurred could've have been picked up sooner or if related to the vendor specifically. Needless to say, we are so very sorry.

After consideration, our Management has taken the decision to have the batch returned even though not all boxes within were classified as damaged. It wouldn't have been fair to you or any of our customers had we approved fulfilment of this Samsung Galaxy S21 Ultra batch under such circumstances given the risk involved. We obviously hold our hands up and apologise - it's not how the distribution channel or our respected vendors normally perform.

Given the unforeseen circumstances, we're making arrangements for new replacement batch to be sent out ASAP. This means dispatch will indefinitely be pushed back until next week and dependent on new supplies coming through. I hope this unfortunate situation doesn't deter you from continuing with the order. Rest assured our Support team will continue to keep you informed on progress and developments as we push forward to recover the situation."
Not really the message that I was hoping for!
I will update this when I hear back from them.

I tried this company for the very first time a few days ago,I put an order in with them they were very good at keeping me up to speed with things,I expected my item to be dispatched within 7/ 10 days,I received my order 3 days after ordering .I would highly recommend this company 100%,also I would like to say their prices for goods are excellent,will definitely use them again,thanks wowcamera.

2-weeks ago I have purchased a POCO F3 8GB/256GB. The price for this is phone was the cheapest then any online shop I could find (... beat Amazon price by £80!
I was also upgrade to express delivery and a phone has been delivered within 3 days. Because I have some question related to that purchase I have called Wowcamera customer service, using the phone displayed on the website. Initially I was little concerned because there was only answer phone when I had call this number but when I try later on I did get without any problem and I spoke to the customer service representative of Wowcamera. My enquiry was resolved without any problem. Thank you very very much Wowcamera. I do recommend this online shop without any hesitation for the value for money and fast and fantastic customer service. THANK YOU! WOWCAMERA.

I have purchased a camera and a couple of lenses from WowCamera and the service I have received has been first rate. Great customer service, all items as described and very competitively priced,
I will most certainly be making further purchases with WowCamera.

Before purchasing my camera I did my research and I knew exactly what I wanted. I visited a few sites before I came across wow camera and they definitely lived up to their name. Customer service was fantastic. Probably one of The best I have ever come across. Very friendly and polite. Their camera was very competitively priced and it was delivered a lot sooner than I was expecting. I am a very happy customer.

Not only are the prices some of the best you can find the customer service is excellent, it's nice to talk to actual people rather than automated services over chat. You've got my thumbs up guys.

I ordered from WOWcamera the customer service was brilliant, they are very responsive and get back to you straight away, I will be highly recommending to my friends and family and will order from them on future purchases

Canon 16-35/4
Brand new
Well packed deliver by UPS - trackable since day 2
Great before the sale and after-sale communication.
Ordered 10/1/2021 delivered 10/8/2021- London

Thank you.

Thank you - great service, price and delivery - would thoroughly recommend.
very helpful customer service.
Love my new iPhone 12 pro! thank you!

Ordered a Huawei p40 pro from this company as I was unable to purchase in the UK, the team were quick and super helpful in dealing with my queries and also made sure they used a courier that was able to find my property, received it in less than a week and they even put a UK adaptor in the box for me to use too! Great service very happy customer 😊

I bought an iPhone 12 mini just recently. Had a great customer service experience, actually the best in a very long time. Many thanks

Received my new Nikon Camera this morning. Have also used WOWCamera before and can highly recommend them. Products come well packaged and they keep you well informed on delivery.

Initial delivery issue was sorted quickly. Camera otherwise arrived in good time and is just perfect. Great value.

Placed my order for a £2765.00 lens with some apprehension having seen some of the reviews. Paid via Paypal for the protection. Everything went very well with good communication from WOW. Lens was delivered in10 days (7 working days) and is clearly brand new with all makers stamps, seals and instructions in English. Tracking information was available to me from the moment the lens arrived in the UK. Will use the company again.