Worx UK Omdömen 340

So very helpful I was amazed and so quick to respond , the part that I needed was with me in four days brilliant thank you for your support.

Great household tools
And great customer service, I own a couple of there tools, after my de#@[t drill failed I was looking for a new drill, so purchased a worx one, light and quiet powerful and battery lasted well, so after a few weeks of testing it purchased the, impact gun, circular saw, grinder, glue gun, car pump, vacuum....

Had an issue with my DIY electric chainsaw and contacted Worx UK. Spoke to Patrick who displayed a level of customer service that others should strive to achieve. From a simple request for parts to a full return to them for a Manufacturer's repair with no quibble is service that is exceptional.

I recently purchased a Worx hydro shot cordless pressure washer.
Within 2 months the charger failed I mentally prepared myself for a long drawn out telephone conversation to obtain a replacement.
On the day I spoke to Patrick Sanders who made the whole event a painless experience, Patrick was very professional, helpful and polite at all times.
I am extremely happy with the pressure washer and as this is the first Worx product I have purchased I will not hesitate to buy another based on todays customer service experience.
A big thank you to all concerned.

Without a doubt the best customer service I have ever had. I can’t explain how refreshing it is to have someone who cares about the company he works for enough to care about its customers.
Polite, professional, knowledgeable, proactive and I could go on.
Edward thank you very much indeed, I can’t extol the virtues of having you to the owners of your company enough.

There is no doubt that the Landroid Mowers are a great bit of machinery and are the future, I am sure. As someone with not a great deal of IT knowledge, initially, I was a bit daunted, but the support received from Sean was absolutely perfect. He translated the jargon into normal language, and after some very informative, pleasant, and helpful emails, we are now up and running, and I am so impressed with my Marx robot mower. And Sean, thank you for not making me feel like an idiot. I am sure you must have rolled your eyes when seeing my name come up..... thanks again.

Bought a worx leaf blower 6 months ago . It developed a hole in the casing . Must have been a piece of metal or stone that got lodged in the mechanism . Wasn’t sure if this would be covered so sent a picture to worx & if it wasn’t, I was going to maybe get a replacement casing.
Very quick response & they got a courier to pick up & supplied a new replacement blower very promptly under the guarantee 😊

I really like the ability to swap battery packs on these tools: I own a lawn-mower, a strimmer, and two hedge-cutters including the extensible one. The customer-service team dealt with a fault in my newest one with politeness and speed, and a replacement was sent very promptly. I can't fault the products or the service.

Bought a Worx pruner chain saw back in March, recently had an issue regarding the chain, contacted WORX, the couldn’t have done more for me, replaced the complete chain saw. Excellent service, thank you

I recently purchased a Worx WG583E leaf blower/vac/mulcher having been using their cordless lawn mower and grass trimmer for just over two years. The existing items have worked well, making it easier and quicker to keep the grass mown at my property.
The new unit initially performed well but unfortunately developed a fault which also caused the batteries to permanently lose their charge.
The customer service team at Worx have quickly resolved the problem, replacing both the unit and batteries.
I liked the proactive attitude of the team, keeping me informed of the actions being taken at each step of the process.
I already liked Worx tools but am now even more confident in buying their products knowing that they would be backed by a similar level of support and service.

The word hydroshot was a perfect carwashing solution as I can’t park near my house. So was dismayed when it stopped working. I was thoroughly impressed by Worx customer services who identified a manufacturing fault and offered a replacement despite being out of warranty.

I had to return an item which I bought from Ebay 7 months ago, a simple fault. From I contacted with Worx for the problem first time to I received the new item, the service I received can just be described as exceptional.

Well done Work, many thanks.
Regards
Ilknur

My Worx Hyper-shot packed up, got it back to Worx, they sent me a new one. Excellent service, can’t fault them.

Absolutely brilliant customer service from Emma from start to finish she took care of my every need also kept me informed what was happening Emma is a credit to your company well done and thankyou

Great experience from from customer support from the start to finish, I reported damage on the hedge cutter and they asked for relevant information, and Great and quick response and resolved my issue. What a service. Well many companies should take page from this company and flow the foot steps..

I had to return an item which developed a simple fault. The service I received can only be described as exceptional.
From the very first contact with Worx, just their simplistic approach made life so easy.
Well done, I shall return.
Regards
K Lovell

I own a Wrox nail gun that unfortunately stopped working, so I was advised by the Wrox fan club to contact Wrox after sales team, which I did and I can honestly say what a fantastic response from Emma & Patrick at Wrox for their quick service at sorting out a new replacement nail gun for me. I received the item in a new box with all the original parts including a brand new nail gun.
Excellent service, very quick turnaround and brilliant after sales team. Well done Wrox👍🏻

bought a Worx Landroid robot lawnmower 2 or 3 years ago. It works really well, mows the lawn then goes back to its base to recharge. It does this every day at least once but usually twice.
Last week it developed a fault i.e. it wouldn't recharge. One email to support detailing the issue, and two days later a replacement charging tower arrived. NO charge.
Excellent service from Worx.
Thanks to Laura and Sean

I experienced an outstanding level of customer service for issues on two Worx products, which were solved very efficiently by Patrick and Ed. The phones are answered quickly by polite and helpful staff, who deal with the process from start to finish, keeping you informed of what is happening.
I have several Worx tools with interchangeable batteries, and wouldn't hesitate to purchase more in the future

I just wanted to thank Sean King at Worx for his excellent customer support. Professional, courteous, quick responses would be the words I would choose.
Many thanks.