Woolworths Omdömen 118

I ordered via Woolies Dash on the 30th June and the order was delivered elsewhere and not to me, I contacted woolies Dash Customer service and let me just say the service is appalling and it's 10 days later still haven't received my refund.

I am finding the shopping online app and experience cost effective and beneficial to my needs.

I tend to shop, once a week online and my grocery items get delivered the next day. I might spend a little more to meet the minimum spend required. I stock up on items. The $14 delivery charge succeeds the $24 I would pay in taxi fares.

I find my orders arrive correctly and the delivery staff are pleasant.

Dash order was confirmed and money taken off my bank account. That was the last I heard from them. Order was never updated on app and never arrived. Now I just hope I get my money back. I will never ever order from them again. The app is so slow and glitched anyway, and has been for years, that it is pure torture to try and get an order placed. Today was the last straw.

Absolutely appalling service from Woolworths Dash. This is now the second time, and I will not be using there services any longer!

The woolworths app, was having glitches today, which made ordering a tedious horrific problem, having first trying to order, then deleting the app and reinstalling the app, and reordering because my cart has been cleared. After checkout I had seen that duplicates had been made from my initial order which did not appear in my cart before placing my final order.

I had then called customer service to have them remove the duplicates. I explained the issues I was having on the App with Dash customer service agent Geneka, she didn't seem aware of the issues and dismissed it, and aburbtly in a rude manner asked what seems to be my issue?! I have duplicates because of the glitches on your app, Im not just telling you what is happening on the app to pass time! I asked her to removed them, she had to call dispatcher and this was before my order was being packed. She later says that its not guaranteed that they will remove it, and if it arrives I should go to a woolworths store and return them or I can cancel my order. As we are taking about canceling my order I see my order is being packaged, and i asked the person packing if she can remove dulipcated items she agrees, but now my order has been cancelled through the customer service agent Geneka, and I tell the packer that my order has been cancelled, so don't worry about it.

This is incompetent service from the call center agent Geneka, as the she could have just advised me to speak to the person packing my order to remove duplicates.

I call the call center agent back again to get her name to file in a complaint. She bombarded me with calls after that to ask me if I didn't like her service, I answered on the 10th call. While on the phone with her my ordered that had been cancelled arrives, I had already placed an order with checkers 60/60, to get what i had ordered with Woolies that had been cancelled. After that Geneka tells me to reorder the exact order that was cancelled but tell the delivery driver to take it back when he arrives! What TOTAL NONSENSE is that!? It was not my mistake that the cancelled order arrived! Now I must go back on your malfunctioning app to waste my time yet again to do an order FOR your system mistake! I have already received what I wanted from Checkers 60/60. I called head office as the order now went from cancelled to delivered on the app. Head office tells me they might be a possibility that they will send a driver to take Items back, I agree. Then why the heck can't the drivers take back duplicated orders? Why can't drivers take back mistakes that happen on your end?! This is the worse service I have received from a delivery app and now this is the second time with woolies Dash. I use several delivery apps almost daily! Woolies food is delicious, but don't waste your time and money on there crappy app. Never again!

On the 30th of April, my friend made 2 orders via Woolies dash to send me my birthday present. The first driver claimed to have delivered the package when they hadn't. My friend made a duplicate order as they wanted to ensure I got the package on my birthday and were hopeful that they'd be refunded for the first order eventually. The second driver also claimed to have delivered when they hadn't. In fact this driver claimed that they'd delivered the order 5 minutes after collection. Which is impossible. We contacted the Woolworths customer service department promptly via social media, emails and calls as soon as we could. We were assured that they'd handle the matter promptly. Weeks went by with no communication from them or a refund. Eventually one refund was received but the second refund was still AWOL for some reason. we called, emailed, tweeted and begged and they just made up more stories about their team apparently working on it. We've even sent bank statements TWICE to prove that indeed the refund wasn't received and today they claim that they "had technical difficulties" so their finance team didn't receive the statements. It's all delay tactics we can all clearly see that. They have no intention or refunding us and are hoping we'll let it go. WE WON'T!!! What a terrible experience that has truly soured my opinion of the brand and I'll paint the town red letting everyone know that Woolworths has become a SCAM organization. I'll also be taking the matter to the CGSO and all review and social media platforms.

Worst ever customer service - from all platforms I used. 11 x emails - no responses, 7 x international calls to Customer Care - call agents not competent or transparent in dealing with complaint, 5 x web complaint submissions - no replies, 4 hour long Online Whatsapp chat - just to be advised it will be investigated. Woolworth decocted an unauthorized R19 000.00 from my accounts when my debit order was only R 1096. When transparency and refund on this was requested - I was treated like a criminal, being investigated beyond the point of comfort. All transactions are evidential on my statements, yet I am advised to wait 5 - 7 working days. In the meantime, I now have missed payments on other financial obligations, financial penalties for missed payments and hungry children - should they also wait 5 -7 working days before I can feed them? Woolworths takes no responsibility for their errors and has not demonstrated one grain of professionalism or empathy with their clients. I am shocked with the lack of service this "Private Institute" provided and the lack of competence.
There is big difference between R1096 and R19 000... The level of dissatisfaction does not even deserve a 1 Star rating - there should be an option for ZERO stars!

The Quality of their clothes are terrible yet you pay exclusive prices! Their latest way of exploiting the public is by adding a R47,50 service fee per month, effective 1 July, on your account! That is more than general bank fees on a day to day account! I hve had an account with Woolworths for over 25 years, I will be closing this account and make a point of supporting other clothing chains. I will no longer support businesses who exploit customers in the name of "Quality", as this seems to be their reason for the fee! We already pay a premium the moment we walk thru your doors!

I have been a loyal Woolworths customer for decades, but their prices have gotten completely out of hand. Today I purchased ingredients for a cake from Checkers instead of Woolworths. The same items would have cost me R234 more at Woolworths, or about 63%. Many of the items were of the same brand. It's a pity that Woolworths consistently tries to take advantage of their customer base. As an aside, I am a VIP rewards member but was sent a R10 off tinned food's voucher a week ago. It beggar's belief but the time has come for a change - perhaps I will still buy fruit, veg and meat there, but nothing else.

After purchasing items at Woolworths, I receive requests to review these items. I noticed that they display all positive reviews first even if they are years' old and any negative feedback is shoved way down the list, no matter how recent!! I guess they expect customers to not read all comments...? Today I posted a review on the "Beef only" Boerewors. Not only it's a mission to find beef products not mixed with pork, this boerewors was such a disappointment! There's no flavour at all. One buys boerewors to taste herbs and spices, not just fat and salt. I got a note to state my review was published and when I went to check, it's been shoved down with other negative reviews at the bottom of the page, whilst reviews from two and three years back are on top of the list!! One must really scroll to find two and three stars reviews. So... shoppers will buy a bad product because Woolies counts they won't bother to read all the reviews??? So what's the point of asking for reviews if they're going to be so underhanded? Disgusting because it seems the idea is not obtaining reviews to improve quality, but only to obtain more sales!

Excellent products and helpful services.
I live in Mosgiel, New Zealand.
Thanks to staff.

Edit: after doing the above review trustpilot.com is asking for my ID which I find TOTALLY inappropriate!
Asking for photos of my passport! My licence etc!
I warn others to be mindful b4 providing private details!

If there was an option for zero stars I would use it. Woolies you need to do better. Your Woolies dash service is beyond pathetic. This week alone I paid for items that were not delivered although they were not listed as out of stock and I did pay for them. Cant seem to reach anyone to action it with any sense of urgency. Just get the same rehearsed lines. In a separate incident had an order delivered that was not mine. The driver arrived 7 hours later to collect the order but didn't bring my order. Still no refund in my account after 5 days. Expired item. In another incident 3 items were not delivered, but no message from the shopper. Seriously? Moving to Checkers 60/60 - Way better service

With a debt as small as R200, you'll find yourself inundated with calls and emails from all directions. They've even managed to obtain my wife's contact information, though I'm unsure how. Now, she's bombarded with calls every week. It's truly frustrating and feel disrespectful. I can't help but wonder what they'll do when the debt exceeds R500.

Woolies door dash. So poor. Everytime I used this service it gets worse and worse. I had to wait for 30minutes before the shopping could start. My shopper was done at 2.30pm. It is now an hour later and I still don't have my order. Calling the helpline to be told my order might reach me in half an hour? Might? That's an hour and a half wait time?!? How is this convenience? It's just pushed out all my plans, I should have just gone to the shops myself. Honestly, I expected better from Woolworths considering the price of the items compared to other shops. Sadly I can't even say the quality is better, Im getting better quality food from Checkers lately! I guess I'll stick to Checkers 60 from here on forward. They at least shop and bring your food within the hour. Woolies wont even let me collect, I just have to sit around and wait now and they cant even give me a time? I have things I need to do?!!? Very, very disappointed.

Online discrepancies price+deliveries. Cheapest rate non existent. Like R20 extra you pay. No communication. Disappointed that Woolworths chooses Pargo as delivery choice. Had experiences with them in the past. Super super slow with everything. You can save R100 on most items by going into the store. My recommendation. Wouldn't pay the extra for faster delivery when false information was sent out. Ready for delivery and collection and 3 days still nothing. After 1 week of requesting refund still hasn't happened. Call agent had to tell an untruth to me that the item has returned to store. Still waiting for refund to be initialized. Stay away if time means something to you. Needs a huge overhaul. Got some recommendations where for R80 anywhere in Cape Town items are delivered next day mostly. Need them to come forward as hallmark of excellent service and not let Pargo drag Woolworths through the mud. My constructive criticism. I am man enough to tell you the truth and not lie to make Woolworths shopping a better experience. Blessings

Food: They literally print lies on their products and mislead the public, one type of bread said in big letters (it's always in big letters) Whole wheat seeded bread - already obscure in order to mislead, and when you check out the ingredients you find that there is 0.5 percent of bran in the whole (supposedly whole wheat). First ingredient was water followed by white flour (wheat) and so on. I saw that on a number of products: crackers and so on. Blatant lies.
Clothing: I bought two pairs of shows, one started to fall apart after two/three days where the toes fold when one bends over or squats the other started to break at the same place after a week.

Woolworths is losing their exclusivity and professionalism. They are very much in the same category for shoppers at Checkers. I waited 2 hours for 10 items to get the call from their store that items are out of stock. On top of that, you don't get refunded immediately. You need to wait up to 14 days for your money. The tipping of drivers
should be a preference and not mandatory. I am disgusted by Woolworths service!!! I will be using 60/60 in the future.

I placed an order in the 19th December and never received it .. their customer service team do not respond to any emails or calls .. this company take your money and don’t send you the goods. They are dishonest - probably going into administration since the customer service and non deliveries have declined since October ( I’ve had to do a charge back via my bank ) do not order from them - they are thieves

Hideous!! I ordered my mum a gift voucher to be delivered to her as a Christmas present as I live overseas. The delivery instructions were clear. To phone her to gain access through the security gates. I told her the time slot it was due to be delivered. NOTHING. I then checked to be told it had been delivered..it hadn't. Since the week before Christmas I have been trying to get in touch with their Customer Service/Complaints team. On the 26th December i was told that it had been passed to the store and courier team for investigation (no email address for them provided). To date I have received no updates, my mother was left without a gift. Is it that difficult to pull their finger out of their butt hole to respond to customers?

I am extremely disappointment with the service I have received. The lack of communication regarding my order is completely unacceptable.

I made the purchase through your app, and it's disheartening that I did not receive any email or app notification about the status of my order. This lack of transparency is truly frustrating and goes against the purpose of having an app to assist customers.

To add to my dismay, I have a CCTV doorbell that confirms no delivery was ever made to the specified location of my order. This raises serious concerns about the accuracy of your delivery system.

I expected better from Woolworths in terms of customer values and service.

On top of that if I had not contacted them, I would never see that money again. I am still waiting for a refund after a week "not being able to deliver" EXCUSE

Pathetic app customer service. I ordered a single chicken pasta. They sent me 2 chicken and bacon! We do not eat bacon. After being hung up on many times I got through to someone l. Customer service was impatient, rude and unfriendly and unhelpful. Complete bot total waste of time.