Woodpecker Flooring Omdömen 

673
TrustScore 3.5 av 5

3,5

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Flooring lifts and separates after being down for 2 years, after making several complaints we are getting know where whoever you speak to is not interested. My advice...... Do not buy this product!

Betygsatt 1 av 5 stjärnor

The product has chipped over four years despite being put down by a professional fitter. All the people l have spoken to had the same experience, the warranty is a joke and all the company has tried... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great customer service - always going the extra mile to help us out. And the flooring is absolutely perfect. We got samples from everywhere, but Woodpecker were the best. And they look even better... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Woodpecker flooring was recommended to me by my builder when I started my downstairs refurb. On his advice I went with the classic range. Woodpecker were kind enough to send many samples via MKM whe... Se mer

Företaget har svarat

Företagsinformation

  1. Leverantör av trä och laminatgolv
  2. Dekoration- och inredningsbutik
  3. Golventreprenör
  4. Golvförsäljare
  5. Heminredningsbutik
  6. Inredningsarkitekt

Om Woodpecker Flooring

Skrivet av företaget

Naturally inspired wood & wood design flooring for your home.

Woodpecker Flooring is a family-owned and operated business that has been delivering the best flooring products to homes for over 40 years. We take pride in our products and our commitment to customer satisfaction, which is why all of our floors come with their own warranty.

Solid and engineered* floors come with a 100-year warranty, and Brecon & Lynton floors come with a marketing leading 25-year warranty. Here at Woodpecker, we’re also serious about sustainability, meaning all of our real wood floors are sourced from responsibly managed, sustainable forests and are fully certified to the highest standards.

Our collections solid wood, real wood engineered and practical wood-effect floors are designed to bring beauty and style to your home. Choose from traditional plank flooring, popular herringbone, luxury design panels or striking chevron flooring in a range of colours, tones, and textures. From light and contemporary to charred and rustic, we have a floor to suit every style and interior. View all of our ranges online, order free samples or visit one of our many Woodpecker stockists across the country to find your dream floor.

Order Samples | Find Retailer | View Gallery



Highgrove Limed Oak | Design Panels |Woodpecker Flooring Highgrove Limed Oak

*All engineered ranges except Lynton.

Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

673 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 91 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(673)

47 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Great company to deal with very happy

Great company to deal with, very personable and dealt with a major problem, no fault of theirs or product. Beautiful floor very happy

6 november 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Jane,

Thanks for your feedback, it is a pleasure to do business with you. I am glad all went smoothly and you are enjoying the flooring.

Kind regards,

Indira

Betygsatt 5 av 5 stjärnor

Woodpeck assessment

Speed of response at agreed time, very informative provided thorough assessment of problem. Left me feeling that all issues are beindled correctly, also showed that the flooring was not an issue, cause was installation

7 november 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Tina,

Thank you for sharing your feedback! We're pleased to hear that you appreciated the thorough assessment and that our team could provide clarity on the issue. It's great to know that we left you feeling confident in our approach and that we could confirm the cause was related to installation rather than the flooring itself

Kind regards,
Indira

Betygsatt 5 av 5 stjärnor

Looks great

5 november 2024
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Mrs Robinson,

Thanks for leaving us a review, glad to hear your flooring looks great.

Kind regards,

Indira

Betygsatt 5 av 5 stjärnor

Easy to fit

Easy to fit, looks great down

27 oktober 2024
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Ian,

Thanks for leaving us a review, glad to hear you love the flooring.

Kind regards,

Indira

Betygsatt 5 av 5 stjärnor

1st class service

I had to contact Woodpecker flooring regarding a delivery that was damaged in transit I spoke to Yorick Tunley who sorted replacement which I received within 24 hours. Excellent service thankyou Yorick. Regards Richard Osborne.

28 oktober 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Richard,

Happy to hear we sorted your replacement. Enjoy your new floor.

Thanks.
Indira

Betygsatt 5 av 5 stjärnor

Ashleigh Warr 10/10

I’ve had the pleasure of working with Ashleigh Warr and Woodpecker Flooring, both as a supplier of their products and now as a customer, and I couldn't be more impressed. Ashleigh went above and beyond, taking the time to carefully outline a variety of options to fit my needs and preferences. She was incredibly generous in sending out samples for me and my branch, allowing us to really experience the high quality and beauty of Woodpecker’s range.

The products look absolutely stunning, and I am genuinely excited to have them installed in my home. Ashleigh’s knowledge, patience, and dedication to customer satisfaction make working with her and Woodpecker Flooring a fantastic experience. Highly recommend!

1 november 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Jake,
Thanks for leaving us a review, glad to hear we could help. Enjoy your new floor.

Thanks
Indira

Betygsatt 5 av 5 stjärnor

Quick to deal with my questions

Quick to deal with my questions! Direct contact is perfect

23 oktober 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Thomas

Thanks for leaving us a review, really glad we can help with your questions.

Thanks
Simon

Betygsatt 1 av 5 stjärnor

Floor is awful

Floor is awful. It has peeled in places despite being told it was suitable for kitchen. Actually cut my foot on it twice and one piece has completely snapped.
Dates arranged for someone to come out changed, which I get as things happen but I would not recommend this flooring if its in a busy area a d you want to walk on it daily!

17 oktober 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hello

Hi Julie,

We are looking to review your case and get in contact with you, please can you send your details to info@woodpeckerflooring.co.uk and we’ll be in touch.

Looking forward to hearing from you

Thanks,
Indira

Betygsatt 5 av 5 stjärnor

Quality flooring

Quality flooring bought via Wren. Love the product. My fitter did too. Easy to install and looks fab. Glad I chose it. Service from Woodpecker good too.

12 oktober 2024
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Jayne

Thanks for leaving us a review, glad to hear we could help. Enjoy your new floor.

Thanks
Simon

Betygsatt 1 av 5 stjärnor

This company is a joke ....

This company is a joke ..... each box had a number of broken planks, when queried "this should be covered in your wastage calculations" ...so I should buy more knowing that you will deliver broken planks?

Be careful, they are scammers, delivering broken products they dont replace or refund.

IF they refund me for the broken planks, ill take this review down

14 oktober 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Good afternoon Chris,

Thank you for your feedback. We’ve attempted to reach out to you a few times to discuss the matter, but unfortunately haven’t been successful. We would really appreciate the opportunity to resolve this, so please feel free to contact us directly at your earliest convenience. We’re here to help and look forward to hearing from you soon.

Kind regards,
Indira

Betygsatt 1 av 5 stjärnor

Flooring is completely terrible!!

Purchased the flooring through Wren kitchens and had it professionally laid throughout my entire house downstairs. In all honesty the flooring is of very poor quality and with in a matter of a few months it has started to lift and bow.

I see this is a common problem looking at others reviews.

Bottom line is I would never buy it again and certainly wouldn’t recommend them to anyone.

1 november 2023
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hello

We are looking to review your case and get in contact with you, please can you send your details to info@woodpeckerflooring.co.uk and we’ll be in touch.

Looking forward to hearing from you

Thanks,
Shay

Betygsatt 5 av 5 stjärnor

A quality finish.

The quality and appearance of our herringbone floor is stunning and greatly admired. Woodpecker's attention to detail is brilliant, right down to matching edging strips at the doors and round the matting. A first class job.

5 juli 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Mike

Thanks for leaving us a review, really glad you enjoy your new herringbone floor.

Thanks
Simon

Betygsatt 2 av 5 stjärnor

Woodpecker solid oak 18mm flooring was…

Woodpecker solid oak 18mm flooring was purchased and on starting to lay the floor it was apparent that there was differences of between 2 and 5mm in board widths even from the same box. This is a fundamental flaw in a product if you are wanting a nice tight and uniform floor. There has been a severe lack of consistency in the machining of these boards. NOT GOOD ENOUGH!!!!

27 september 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hello John

We are looking to review your case and get in contact with you, please can you send your details to info@woodpeckerflooring.co.uk and we’ll be in touch.

Looking forward to hearing from you.

Thanks,
Shay

Betygsatt 1 av 5 stjärnor

DO NOT BUY

Bought woodpecker trade classic engineered oak flooring"14mm what a DISAPPOINTMENT! Scratched within days with the slightest touch.Has completely spoilt the finish of the room.
Complaints procedure completely ineffective no resolution

3 juli 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hello Tracy

Thanks for your review.

Although Oak is technically a hardwood, it is still susceptible to damage from small, sharp objects such as grit and heavy point loads.
To help minimise wear, its good practise to have absorbent external door mats, protective pads on furniture feet, and leave any shoes at the door.

If you'd like to discuss this further, you can contact us on 02920 888 223.

Thanks
Shay

Betygsatt 1 av 5 stjärnor

Cost to re-lay flooring


I purchased Woodpecker Herringbone 5mm flooring and had it expertly fitted throughout the entire downstairs area of a brand new property. Within months of it being fitted it started to lift and chip which is absolutely appalling considering the product is supposed to have a 25 year guarantee. Woodpecker themselves have sent out a member of their team to inspect the floor and have agreed to replace the product but I am now left with the cost of paying to have the floor refitted through no fault of my own. I am a 72 year old single lady and do not know where to turn now. I cannot afford to pay again to have an entire downstairs floor re-fitted. This should never have happened, this sub standard product should not have been sold to unwitting customers who purchased in good faith.
Woodpecker flooring are shameful for leaving people to pick up the cost of refitting because their product is faulty.

15 september 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hello


We are looking to review your case and get in contact with you, please can you send your details to info@woodpeckerflooring.co.uk and we’ll be in touch.


Looking forward to hearing from you

Thanks,
Shay

Betygsatt 5 av 5 stjärnor

Good service

Made it simple to register for the 25 year warranty

2 september 2024
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hi Steve

Thanks for sharing your experience with us, we hope you enjoy your new floor.

Thanks
Simon

Betygsatt 1 av 5 stjärnor

Poor quality flooring and service

I've had an unfortunate experience similar to some posted below. Our flooring started to flake and break up after a few months and became hazardous to walk on. The quality is just not good enough.

We have tried to arrange for Woodpecker to come out and replace but we are still waiting for a call back despite chasing for weeks and weeks.

I would not recommend.

22 augusti 2024
Omdöme utan inbjudan
Logotyp för Woodpecker Flooring

Svar från Woodpecker Flooring

Hello

We are looking to review your case and get in contact with you, please can you send your details to info@woodpeckerflooring.co.uk and we’ll be in touch.

Looking forward to hearing from you

Thanks,
Shay

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