Woodensure Omdömen 

Yesterday i got my sofa bed, dilvery was not on time, 5 days late as compare to provided dilvery time, but i have with this sofa, fabric is also good, my mother loves it. Overall experience is good. By the way they told us , late due to logistics side.

I am extremely disappointed that I have not received even a single acknowledgement or meaningful response. Despite making more than 45 calls to your customer care, I was able to connect only once. The only response I received was that my return request cannot be processed because I do not have an unboxing video.

I would like to formally escalate this matter and request your immediate intervention based on the following facts:

The package was delivered in a severely damaged condition. The carton appeared to have been soaked in water—it was moist, soggy, and completely torn from the bottom.
I requested the Ekart delivery personnel to wait while I inspected the furniture due to the damaged packaging. However, they simply placed the carton inside with the help of two people and left immediately without allowing any inspection.
Since the carton was heavily water-damaged and unusable, I could not retain the packaging.
Immediately after delivery, I reported the issue via email and shared clear photographs of the damaged furniture.
Despite my prompt reporting and supporting evidence, I was informed by customer care that my return request would be rejected solely because I do not have an unboxing video. This is an unreasonable expectation, particularly when the condition of the package itself prevented a normal unboxing process.
Over the past five days, I have spent considerable time following up through emails and over 45 phone calls, yet there has been no resolution. To make matters worse, my repeated requests for an escalation contact have been denied.
This entire experience reflects extremely poor customer service, lack of accountability, and an unfair grievance handling process. Rejecting a genuine damage claim despite photographic evidence and immediate reporting is unacceptable and does not align with basic customer service standards.

I request that my case be reviewed immediately and that my return and refund/replacement be processed without any further delay. If this matter is not resolved promptly, I will be compelled to escalate it further through the appropriate consumer grievance channels.

I expect an acknowledgement of this email and a clear resolution timeline at the earliest.

Regards
Tripti

Extremely disappointing experience with Woodensure’s order fulfilment and customer service.

I paid ₹30,576 in full on 9 August 2026. As of 12 September, more than a month later, I am still chasing a clear update and have received no dispatch confirmation or tracking details.

I initially accepted their stated dispatch timeline of 10–20 working days. On 29 August, they promised dispatch by the end of the following week. On 5 September, they acknowledged a delay and explicitly confirmed dispatch for Wednesday, 9 September. That date has also passed without any dispatch confirmation.

My repeated WhatsApp follow-ups now go unanswered or receive generic automated replies. Calls to their advertised customer service number are not picked up, and my emails have received no response either.

Having to repeatedly chase a company for basic information after paying over ₹30,000 upfront is unacceptable. Delays can happen, but customers deserve honest updates, reliable commitments and someone who actually responds.

Woodensure: please provide a verified dispatch status and firm delivery date, or arrange a full refund if you cannot fulfil the order.

Based on this experience, I cannot recommend ordering from them.

Their product that i ordered isn't upto the mark. Bad rocking chair. It's not comfortable. Very bulky. The foot rest rod is painful. My bad that I purchased from them.
Btw, they do not entertain negative reviews. They have even deleted my order from the order section. Shame on them. Stay away from this fraudulent company. I plan to sue them for resorting to unfair trade practices act.

Add WoodenSure to the list of notorious Rajasthani furniture scams. Total cheats. It took them 5 months to deliver a simple office desk, and it’s still visibly damaged in various places. Their entire business model is based on taking your hard-earned money up front and then ghosting you for months, only to ship defective, damaged goods. Zero accountability. Avoid WoodenSure at all costs!

Pathetic customer service. They promised delivery of furniture by a certain timeline based on which I made the purchase but that timeline hasn’t been met and every time you speak to them, they just keep saying we are trying our best but no action is taken

Very unprofessional. Made me wait almost a month then delivered wrong color sofa. The product is super average and the upholstery material average again with bad finishing. The legs are wobbly and its DIY. Below average product.. not recommend! (Foldable sofa chair)

I placed an order for “in stock” art work in January 2026. 5 months later, I still do not have most items. I contacted company several times, Website states that standard wait time is 20 days. If you want your order in a timely way, stay away.

Recently buy rocking chair from woodensure. Sachhi btau quality mast h, dekhne m bhi tgdi h or comfortable to h hi. Delivery was smooth and fast, Overall best experience.👍🏻

Fraudulent Company.
Been almost 2 months that I have paid without receiving my ordered items. Despite repeated attempts, company executives are refusing to even share despatch / tracking details.
Bunch of liars.
Please avoid and save your money. There are plenty of websites who are serious about doing business. Do not fall for this scam.