Wooden Street Omdömen 

I have had a terrible experience with Wooden Street and have had to abandon an incorrect order without collection.

The salesman did not order the correct items, quoted me the wrong amount of money and even though the Store Manager told me he would rectify it - nothing has been done.

I am an international visitor and paid for my goods now nearly two months ago.

As this continues to just go around in circles I have no choice but to abandon my order

Extremely unhappy with this service and would not recommend this company to anyone

Niki
Australia

I ordered a dining table set with 6 chairs on 20th Feb, 2023. The order was partially delivered after 6 weeks. They only delivered a chair and the table. Rest 5 chairs were not delivered. After multiple enquiries, I got to know from them that due to their technical glitch, they manufactured only the table and a chair. And it would take another 15-20 days for the rest 5 chairs to be delivered. So even after paying the full amount I have to wait for almost 3 months for the products to get delivered. They don't provide correct updates on your complaint. These people are very unprofessional. Never expected this kind of service from them. Please don't buy anything from them

Worst experience I've had in my life as a customer.

I'm getting a Sheesham wood 3+1+1 sofa set with the exact design for less than half the price on amazon. Tried to cancel the order after 4 days. Requested them to at least cut a percentage. But they won't do it. I feel like I simply burned Rs. 40,000 with this purchase.

I ordered a Ferguson Hydraulic Bed from WoodenStreet.com. The bed got delivered before the expected time of delivery, but it came with a missing rod. It has been more than 40 days since I have not received the missing rod for my bed. I called them today to check the status and the rep told me it would take another 12-15 days for the rod to get it delivered. I wish I would have read reviews before ordering the bed from woodenstreet. Poor after-sales service.

Very bad product...I bought a shoe rack from wooden street..the door don't shut properly..called them many times when yhe product was delivered..they would promise someone will come ..but even after so many months no one has come to fix the problem...better to buy from somewhere else than.f3om them...you will get a substandard product . Their motto now its your problem we've delivered a sub standard product ...we don't respond now

Bought the bed and a mattress, but they delivered a defective and poor-quality product.
Not worth buying from them. also no response from the company for a replacement.
Its been a month now still they have 100 questions from me but no response from the company or even from the store.

I wasted my time visiting the showroom and glad did order online, such poor quality furniture it's unbelievable

I find their customer Service absolutely terrible. I ordered a coaster from their website and it comes with some defects and cracks. I approached the team to return & refund the amount for the item. Without informing they went ahead and sent me a replacement and said they can’t process a return because apparently „woodenstreet“ has the right to decide what is right.

I would recommend not to waste time and money on this website.

Worst experience with my last purchase with Wooden Street. do not recommend this store. Broken product delivered and then no response or resolution for the complaint raised.

Did not deliver products on time. False promises and commitments. Ordered multiple items and was on the edge of my seat throughout the process with only disappointments. Would not recommend this company.

I wish I had read reviews before buying from them.
Bought an expensive wooden temple, least i would expect it to have a Light fitting or provision, since the temple is with a door.
Tried calling the customer care to help, and they blatantly refused.
Wanted to return the product that too was refused.
Now i am stuck with an expensive piece of furniture, with no use, unless I get a carpenter and get work done from them!!

I ordered 4 items from Woodenstreet and they just delivered 2 of them, that's it. It's been 2.5 months since I made the order.

After multiple customer care interactions, they gave me 2 false commitment dates but did not deliver the products.

Also, the products I received had visible scratches. Customer care promised me the carpenter visit - which never happened.

In addition to that as per my experience:

they have a range of designs as compared to other sites

poor working website

bad customer service - they are always apologetic:) and ready to commit to the dates. That's it, nothing happens after that.

poor system - they close the ticket and don't update it. So they just give commitments on call. Nothing to track and in- written.

Nothing is right with these guys. Just into ads, do not expect after-sales services. Please avoid these guys as much as possible. Their attitude is pathetic. I am really suffering after buying their dinning table.
Their website only show fancy ads and all those goody customer review.

Exceptionally bad follow up and service, certainly LAST time would get anything from here.

Wooden bed was received but the fitment bolts were bent .. Raised a complaint with photos and its been a month now.. No action .. Pathetic service. I guess they are intersted in only new sales.. Service is hopeless

I have ordered for sofa bed on 9.8.22 vide order no. 322513. Un-assembled item reached me for assembling at my residence. But due to missing of parts and alignment disturbance, it could not be done. Left the un-assembled item at my residence on 30.8.22. Since then, it is lying at my residence. Pursued with the company through email, chats, phone calls but waste of time. Taken up the matter with National consumer forum. It is conveyed to NHC that item will be replaced. Waiting...waiting. I strongly recommend people not to purchase online. one star is also more for them.

All the bad reviews about wooden street are totally correct. Their deliveries are like hell. I would recommend not to buy anything from woodenstreet or get ready for a very frustating journey. their support teams talk like chat bots. and their senior manager promises a lot (even on writing) but they never work accordingly. I have ordered a bed it is yet to be dispatched by them. though it was showing packed 1 month back.
Please do not buy anything from them

Pathetic service from wooden street, i have ordered study table and chair from wooden street and it took them more than a week to deliver and iam still waiting for installation it's been 4 days i have been chasing there coustomer service but no postive answer. Other than that the same chair found on Flipkart and the difference is of 2k.

FAILED COMPANY. PLACED AN ORDER ON 12TH AUG 2022, THEY PROMISED DELIVERY IN 6 WEEKS. 24TH SEP 2022 I CALLED UP THEIR SO CALLED HELP LINE. WHICH IS USELESS. I SPOKE TO TEAM AND ASK I HAVE A FUNCTION AT HOME ON 6TH OCT SO PLEASE DELIVER BY THAT OR REFUND.THEY SAID WE WILL FOR SURE. THEN MY SUFFERING START. ON 1ST THEY SAID THEY WILL SEND TOMORROW. ON 2ND THEY SAID THEY WILL SEND TOMORROW. ON 3RD SAME STORY. ON 5TH THEY SAID PRODUCT NOT READY. THEN I GOT PROMISED FROM THEIR OPS HEAD THAT IT WILL BE DISPATCHED ON 10TH. I DIDNT TRUST AND YES I PROVED RIGHT.THEY ARE NOW SAYING THEY DISPATCHED ON 11TH.HOPEING TO GET IT. I WILL MAKE SURE PEOPLE REALISED THAT SUCH START UP ARE USELSS. ORDER NO 326037

They do not deliver even after several weeks of booking. You can't cancel either since they say if you have used any coupon or discount you can't cancel.
For this, they offer some few hundred rupees discount coupon and trap you.

There is no other left other than sending legal notice and approaching the consumer forum. Avoid this store at any cost. The tracking system is dysfunctional and each time there is new excuse, like following.

1.) Item got damaged in transit.
2.) Delayed due to rains.
3.) Delivery team is off today.
4.) Your call was not reachable for us to deliver.