Wolt Omdömen 

Appalling customer service and a complete failure to take responsibility

I ordered groceries through Wolt on 24 October 2026, choosing a more expensive supermarket specifically because it listed certain products I needed. Both my husband and I were feeling unwell, so the whole point of ordering was to avoid going shopping ourselves.

Instead, what should have been a convenient service turned into hours of frustration, additional expense and some of the worst customer service I’ve experienced.

The order arrived incomplete, with five items missing and no advance warning. I wasn’t given the opportunity to choose substitutes, amend my order or cancel it.

For example, I ordered two fish for dinner and received only one. Had I been told that only one was available, I wouldn’t have ordered either. Several of the other missing products were precisely why I’d chosen that particular supermarket in the first place.

To make matters worse, the courier also ignored my delivery instructions.

But the real problem began when I contacted customer support.

Wolt released the payment for the missing items, which is obviously the bare minimum. Not charging customers for products they never received is a basic obligation, not compensation or a goodwill gesture.

I then spent hours explaining why the situation was unacceptable. The representative repeatedly apologised and explained how supermarket stock systems work, why availability can change and why certain products might be missing.

None of this addressed my actual complaint.

I understand that supermarkets occasionally run out of stock. What I don’t understand is why a customer should be expected to accept a substantially altered order without being given the opportunity to make an informed decision.

After repeatedly requesting escalation, I was eventually told that a shift supervisor would respond.

Several hours later, I received a lengthy message acknowledging that advance notification would have allowed me to choose a different shop or change my order. Finally, someone appeared to understand the problem.

And what was the proposed solution?

I should leave special instructions on future orders telling supermarkets not to fulfil them if particular products are unavailable.

In other words, Wolt’s suggestion was that I should anticipate potential failures in its service and take responsibility for preventing them myself.

The supervisor also assured me that my feedback would be taken seriously and passed on internally, although I wouldn’t be informed of any outcome.

Not a single practical solution was offered throughout this entire process.

Here’s what makes this particularly disappointing: I wasn’t necessarily looking for money. I wanted someone to make an effort to put things right.

Wolt could have offered to check whether the missing products were available at another partner supermarket and explored arranging a supplementary delivery. Even if that proved impossible, I would have appreciated the initiative.

Alternatively, a partial refund of the order as a goodwill gesture would at least have demonstrated some recognition of the inconvenience caused.

Instead, I received hours of repetitive explanations, apologies and assurances that my feedback was valuable, without a single meaningful attempt to remedy the situation.

The irony is that I paid Wolt to save myself time, effort and inconvenience. The service ended up costing me more of all three.

What makes this experience even more frustrating is that I know good customer service is possible. I’ve repeatedly experienced it with efood, where problems with food orders have been resolved promptly, with refunds issued within minutes when appropriate. I’ve never had to spend hours arguing for someone to acknowledge a service failure.

I’ll be returning to efood.

Mistakes happen. Products go out of stock. Deliveries don’t always go according to plan. I understand all of that.

But the real measure of a company is how it responds when something goes wrong.

Wolt had multiple opportunities to demonstrate that it valued my custom, understood the inconvenience it had caused and was willing to take some responsibility.

At every stage, it chose explanations over solutions.

I’ve completely lost confidence in Wolt and won’t be using its services again.

My advice to potential customers: don’t judge a delivery platform solely by how well it works when everything goes smoothly. Consider what happens when something goes wrong, because that’s when customer service really matters.

You guys is the biggest fraud I’ve ever buy from. You scam your customers leave us to eat cold food and to be starving until the couriers arrives you guys is the biggest fraudulent food delivery that every existed in planet earth. You pay for food you wait 1 hour then you wait 30/40min for the courier to find correct door to knock on to be able to deliver the food. And their customer support haha is Shame. Use foodora foody bolt food been using it for years working smooth been using wolt for years have every single delivery or order problem. You want to lose your hunger and get angry order from wolt :)

Bud experience to receive food on my order from a Greek employer in Samos Town escort it of a lot comment .The one star is too much for him.

If i could rate them a negative 5 stars i would horrific costumer service the dude left me on read multiple times and took an hour to even answer my messages my order never arrived and agisilaos was completely useless very unhelpful and straight up ignoring me (the customer support guy)

Η χειρότερη!!!! .. Δεν έρχονται ποτε στην ώρα τους ,το φαγητό παντα έρχεται παγωμένο! ΠΟΤΕ δεν γράφω καλη κριτική σε κανέναν ομως αυτή εφαρμογή το αξίζει!!

I ordered food, two hours later after fighting with the customer service 2 hours I managed to get a refund.
Horrible customer service from Pinelopi, the shift supervisor

I ordered 40 items and received 27 and they refunded me a fraction of the cost
Dire service that I wasted hours trying to fix. I was v ill and could not get out due to my disability and they didn't care.
Do not use!!!

Awful delivery experience.

1. Driver-courier couldn't find me and left my groceries in the middle of the road in the HEAT with eggs ups and down.
Obviously, they came broken .
Then, I saw him and I asked for help to bring it to my door as I have health issues so he IGNORED me and LEFT. I felt crying!
All delvery-address guidelines are CLEARLY written on my Wolt account so there is NO excuse to find the location.
Couriers are NOT professional-well trained and some of them are rude.
So, we pay a LONG delivery fee, 3€ for nothing!!
2. Quality issues with food.

I am a CHAMPION level customer and I am subscribed to Wolt+.Even like this, if you have any issue, Wolt customer service doesn't help after WASTING our time on the chat,explaining the issues!
So, after a stressful experience with the courier, calling you with bad manners, making noise with the motorbike in the middle of the night to ask you to come out...and take your groceries.
Well, customers PAY a NOT cheap fee for long distance courier service to RECEIVE groceries at their door right?
So, what kind of service is it??
It is NOT respectful for customers.

Avoid WOLT. FIND another service who really RESPECT customers!

Deception by Support Agent 'Elene B' — receipt # 1789321712700

I am writing this to demand immediate disciplinary action against support agent Elene B for intentional customer deception, negligence, and severe breach of Wolt’s professional conduct.My order was falsely marked as "Delivered" by the courier, but the food never arrived. When I reached out to chat support, agent Elene B claimed she was contacting the driver and told me to wait. However, she provided absolutely no updates while intentionally wasting my time.When I confronted her about the delay, she completely flipped the narrative, gaslighted me by demanding a "respectful attitude," and then out of nowhere casually asked if I wanted a refund or redelivery.This proves that Elene B was lying from the very beginning. She had absolutely no intention of helping me or investigating the missing food. She used stalling tactics and false statements to avoid doing her job.This is not a simple miscommunication; this is intentional customer fraud and a total failure of Wolt's support quality. I demand a formal internal investigation into Elene B and the courier by Wolt Cyprus Management. I expect a personal written response from a supervisor regarding the disciplinary measures taken, not a generic macro reply.

If you like to have the burden of proof for lost packages, then use WOLT in Cyprus. After I had exhausted all possible angles of proving to WOLT in Cyprus that the delivery of my printer was indeed not done to my door, by providing picture of how my door looked like, how my house looked like, sending the google maps link, and in addition running around the block to see where these incompetent people have dropped off my printer, they insisted for 1.5 hours that it had been delivered. Finally, when their "partner" finally recovered the package from god know what, he had the audacity to claim that he delivered it to the right address and that there are two addresses with the same street name and number. Not very likely as all the other delivery companies including Foody, IKEA, METRO didnt have any issues finding our house. The support at WOLT is so inefficient. Standard excuses. And on top of all, after 1 hour of explaining, they suddenly changed individual in the chat so I had to explain all again. A comedy if it wasnt so extremely stupid. I asked to be reimbursed for the delivery cost as I spent 20 minutes on the street trying to find the package. The anser was no. So I decided to never use them again and deleted the account. I got a message it will take 30 days before it is deleted.... ha ha ha. What a company.

the worst company to cooperate with!!! they said they wanted 25 % commision and at the end they give us the 25 % and they keep 75% for themselves!!!!! i still cry for my money that they stole from me!!! run run away from them!!!!

Uncompromising level of service.
After 70+ orders, WOLT has proven a higher level of service and reability.
In most cases, there was no problem, but in the very few cases I needed to solve an issue, the service was super quick and with a very positive approach.
Unlike many other service providers that waving off any claims, WOLT is really outstanding!
Good work guys!!

worst experience of my life regarding delivery

I had an awful experience with an order from a restaurant where they sent me an ice cream that came in what looked like a re-used container. I asked for a refund for this specific item, however, Wolt sided with the restaurant. Wasted 30 min of my life talking to an agent for no reason.

Thieves
Thieves

Horrible delivery!!! We struggled with the website for like 40 minutes because we couldnt make an account, they couldnt find our adress etc. Never using this delivery service ever again!

The worse delivery company ever!!! They called me to cancel my order because of a tech problem and order again! I did it and I’m still waiting for my food after 1h waiting!!!!!

Check your bank statements closely if you used Wolt+!

I registered for a 3-month free trial (€0.00) in January 2026. Despite the campaign being active and showing €0.00, Wolt’s payment system silently extracted €3.99 from my corporate card every single month. Even worse, after I officially cancelled the subscription, they bypassed my cancellation settings and kept debiting my card in April and May 2026. Totaling €19.95 in unauthorized charges.
When confronted, their customer support acknowledged an internal database glitch involving their payment gateway recycling an old Adyen token reference (F4HHW5MQ3QKLWFG3). However, they formally refused to issue a manual refund, blatantly violating consumer law and telling me to handle it with my bank instead.
I have officially filed a complaint with the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή) and initiated a fraud chargeback with my financial provider.
Unfair commercial practices, absolute bad faith, and a broken billing system. Avoid them or check your statements daily.

They delievered on wrong adress and they refused to backup money
Worst!!!!!!!!

Their system is not registering the comments for allergy requests and the food arrives wrong. Then their support claims that it’s your fault and refuses to make it good. Very bad service.