Wiser  Omdömen 

Setup ok but constant wifi disconnection. Impossible to manage and once it disconnects it has a mind of its own. Also, I leave my home empty - I don’t need frost protection - why is this the lowest setting.

I have used Drayton support a number of times. In each case I have found the team to be well informed and very helpful. Because of the good support, I am more inclined to use their products. I have confidence any problems will be solved.

Great product. Easy to link up to the hub. Does what it is supposed to do.

Just moved into a new house and needed to set up the Wiser Hub. Mike at technical support was awesome, helped me get it all working perfectly. Thanks Mike, much appreciated.

Does what it needs to do, great service!

Wow. Just wow. Before buying any Wiser product check out the reviews of the Wiser phone app in the App store! They're an eye opener! Appallingly bad. This product and the customer support are not fit for purpose - they should not be on sale in the UK. The reviews review the products as well as customer support, not just the app. In Google Play Store it's an eye opener - 2/5 and just 7 five star reviews in the last year. But the comments outline just how badly engineered (unreliable) both the app and the Wiser heating products are. I an shocked that a reputable company like Schneider made any of this!

On top of this the website has contradictory info - very unprofessional. If you want to buy a heating control kit, you are directed to their 'kit selector'. The results of kit selector app tell me their kits are NOT COMPATIBLE with ANY natural gas powered systems! Elsewhere, their advertising claims, loudly, they're compatible with ALL types of systems (except gravity-fed, non pumped), and they sell most of them for gas powered systems.

I was looking to buy one of the Wiser kits to replace my existing old Honeywell programmer. I won't be buying any Wiser stuff now. I don't think I'll be buying any other Schneider products either.

DO NOT BUY THIS PRODUCT, KEEPS FALING TO CONNECT AND THEN YOU HAVE NO CONTROL IE NO HOT WATER OR HEATING AND NO OVERIDE!
COMPLETE WASTE OF MONEY
I WENT BACK TO OLD PROGRAMMER TIMER AS IT WORKS!!!!

Technical problems with the hub. Quick reply and efficient talk through of the reset and reboot process. Problem seems resolved.

Prompt, empathetic and professional support.
After 4 years of a mixed relationship with Wiser (15 rads and 4 plugs) the advent of Hub2 looked to provide some improvement and widening of scope and so with a tempting discount I was persuaded to give it a try rather than jump ship and swallow the significant costs involved.
After a false start where I had assumed the units were simply interchangeable only to realise after deleting all devices and disabling my account that the back plane needs changing I finally got a free day where I was able to shut down the power, wire in the new backplane to the wiring centre and get the Hub2 up and running.
Then after adding all my devices back in I had 2 issues. First no matter how many times I tried the final and 15th rad would not present a schedule whilst secondly now half the other rads were complaining about low signal. This second issue was why a few years earlier I had had to invest the £200 in the smart plugs to act as extenders so to be back where I started and now have additional issues was pushing me once again to consider cutting and running to another solution.
At this point I thought I would try the support option and thank goodness I did.
With some calming words and a methodical set of suggestions Michael helped me to restore the baseline status.

There are still things I wish were different with the system, the main one being its inability to work properly with rechargeable batteries (something the opposition has resolved) resulting in my standing order for Duracell AA (definitely a hidden cost to running Wiser) however I also now want to try my first Micro Module (Hot Water Immersion) confident in the knowledge that Michael or someone in the support team is there to catch me if any unforeseen issues arise.
5star service always helps a not quite 5star product.
Thanks Michael and the Support Team.

After days of trying to resolve wifi connection problems with my Wiser Hub R I contacted Wiser technical department where I was put in touch with Mike. He was excellent in every way and got me back up and running in half an hour. Thank you Mike for your professionalism and patience it's very much appreciated.

Best wishes
S

Mike Was extremely helpful and patient helping me in getting my TRV back on line as it takes me time in doing things as I'm partially disabled on my left side which prevents me kneeling so have to do things in the standing position and with only one hand things take a bit longer. Great customer service Mike and thank you

The service I received was excellent. The response to my query/issue was very quick and the instructions were clear and easy for me to follow ( I am not very tech savvy!! ) Would highly recommend. Thanks again! :)

Mike was very polite and helpful. He made everything very easy to follow and I was up and running again in five minutes.
Great job, thanks mike

Have had issues with Hub v2 disconnecting from WiFi. Called Wiser support and got through in less than one minute. Mike was very helpful, looked at logs from my hub and could see that the hub was occasionally reporting a weak WiFi signal. This seems to be when a couple of doors get shut, so I now have enough info to do something about this. I did comment that once the doors are open and signal strength, I would prefer that the hub auto reconnects rather than having to cycle the power. Overall though, quick, polite and helpful support.

I have had a thermostat and wiser hub for a year, and been very happy with them. About three weeks ago I upgraded my broadband to fibre and this knocked out my broadband to my Tapo plugs and my wiser hub & thermostat. It seems the speed is too much for the thermostat to reconnect. Amongst other pleas I contacted Drayton for any advice they could offer as well as contacting my original installer. The team came back with various suggestions and adding them together with previously obtained knowledge I was able to reconnect my hub and my thermostat. What a relief!!
Thanks to the team for the extra little ideas which added to my tool box of tricks!

Great service, we had an issue with our hub, tech support were knowledge and helpful. Once a faulty part was identified it was raised to the warranty team as the part was out of warranty. A replacement part was issued and we were back up and running within 4 days of the fault being diagnosed. Amazing thank
You

Mike was very helpful and knowledgeable. He went above and beyond to solve my problem.

I bought a Wiser system over 5 years ago and it has radiator valves on all our radiators, plus 6 plugs.
I now have generation 2 hub, with a Trio IHD and Insights+.
Although it seems a fairly complex system, it is is very flexible and always works reliably. I would not want to be without the system.
Over the years whenever I have had to contact Wiser technical support, I have always given given all the support and advice I needed.
I can honestly say that this has been the best customer support that I have received from any organisation. I cannot fault them or praise them more highly.

I had a problem with reconnecting Wiser Thermostat and adviser listened carefully to me explaining that I had tried all the usual remedies including research on-line. He very quickly and clearly talked me through deleting and reinstalling device and eventually resetting successfully. Very professional, friendly and clear support and advice.

I had a wiser kit installed and it wasn't working properly so I emailed tech support late in the day and received a response within 10 hrs. I had resolved the problem already as it was possible to do on the app. I found the information from tech support helpful also.