Window and Door Company Omdömen 

I’m absolutely horrified today to receive from Colin Hardie the owner a dreadful email today refusing to replace the remaining windows in my Murieston house. The property here is very much a work in progress and they appeared very happy to provide me windows, when and as required. Even though I experienced a great number of issues with this firm, I remained a loyal customer and remained on good terms throughout the entire process. The problems arose simply because of the lack of professionalism on behalf of their surveyor Andy. We were extremely pleased with our front windows that they installed at the outset and left a glowing review. However the problems started when we asked for quotes for our back windows. I discussed what I wanted, just the standard tilt and turn, with Andy but sadly the quotes weren’t based on the windows I asked for. I totally agree that I didn’t check the diagrams closely to see where the handles were positioned. The ones on the quotation would have been extremely dangerous to have in upstairs rooms as the swung out from the bottom. A young child could have easily fallen over the window sill. The fitters arrived with the first upstairs window and when they had half completed it I went to see how it looked. They even confirmed that the window shouldn’t be used upstairs and it also was a more expensive window. They phoned the company and I was told that as I hadn’t checked the diagrams closely I would have to pay half the installation cost which amounted to £150. I would also have to pay the balance of this window and the correct window plus the full installation of £299. I had absolutely no problem with this. The next window to arrive Andy had measured incorrectly and it was far too big. The fitters were very upset as this was now happening frequently and they phoned the company. It took approximately 4 weeks for the new window to be delivered. All this time there were gaping holes around the window space in the walls and it was winter. I received no refund between the price of the larger window and the correct size window. Hoppers in our original front sitting room window installed by the previous owner Andy told us we could have trickle vents added to them as they didn’t have any. The fitters arrived to fit them but informed me that there was a high risk of shattering the hoppers and advised me not to have them installed. The order was cancelled on their advice. I’m now in a position to order windows for our utility room and two bathrooms before our workmen commence work. I’ve checked the measurements on the original quote dated 2025 and a number of measurements aren’t correct. I phoned the firm to ask if the fitters could check the measurements BEFORE my deposits were paid as the measurements didn’t appear to be correct and once again they arrive with the wrong size windows. I was informed that they “don’t do this”. Yesterday I phoned and asked if I could order just the utility window, obviously there’s been a price increase since the quote last year and could the fitters when they come to install it, check the measurements for the two bathrooms? I need to order them immediately as I’ve got workmen installing new bathrooms. As I didn’t hear back from the company today and I’m eager to organise the windows, I sent them a message. This resulted in Colin Hardie sending me this extremely surprising email. To turn away business for windows for a utility room, 2 bathrooms, bedroom, kitchen and large conservatory hopper windows, front door and Tudo cladding for the dormer plus for my tenanted house in Baberton which needs windows and doors. Seems a very odd decision to refuse to accept any more work from me when I didn’t complain and when it was entirely his company’s fault?

The company was very quick at providing quotes and extremely helpful. The customer service was great and they were very knowledgable. I would definately recommend if you are looking for a new door.

Poor quality and shoddy workmanship. Door won’t close, windows can’t latch closed (skew), excessive welding spots and panes skew so can’t fit glass in properly. Spent thousands fixing what I could. Jani the manager agreed to refund but she failed to be true to her word. Manipulative and dishonest service. Definitely won’t recommend.

Front door and garage door fitted to the highest standard. Best in street. Good communication and helpful from start to finish. Fitters were also very helpful and explained how to operate the electric door.

Persistent cold calling, almost harassment
This won't get them business

pleased with this company they did the job punctually and effectively and very happy with their prices their services and the way of communication. there are promptly replying and attending the job entirely manner. highly recommended

Excellent choice of company to supply & fit our new doors. Very happy from start to finish informed throughout. We love our composite door & upvc door. Steve and his crew were excellent & very professional would 100% recommend & use again.

Recently had a front door and two windows installed by the Window & Door Company. The product is of great quality and the workmanship first class. I will definitely use them again when installing double glazing to the back of the house

I have had the best experience with the Window and Door company.Right from the first phone call to enquire about doors I knew I wasn’t going to get another estimate from anyone else. They were so good at helping me pick the right door,and the fitters were so good and left no mess. I have no problem in recommending the window and door company,thank you all so much, I love my door.

Excellent company with great products. Ordered window and this was delivered to suit and in a timely manner. Would highly recommend.

Vision Windows and Doors were very professional and really nice people, they replaced our patio doors and a window that had blown in another room, and we were very pleased with the work that they carried out.Would definitely use them again and recommend them to all our friends.

Called them for a quote to add fixings to my existing patio doors, which they promised to do same day. A fortnight later, a reminder phone call and still nothing. I do wish companies would say when a job is too small rather than not bother to make contact

I'm leaving this review after a while, very happy with the service done by this company, many thanks

I had an excellent experience with W & D in February this year from choosing the right doors, through to how quickly they were ordered, delivered and then fitted. They are a great team of guys and very helpful and knowledgeable in windows and doors. They tidied up behind themselves and I thought the price was very reasonable compared to other companies. I will be using them again to replace the windows at the back of my house. 10 stars would be correct rating. Love my new doors x

Update: August 2o21
Title: Expanding door sorted (but I'm still melting)
Rating: 🌟🌟🌟🌟🌟+

Allegedly, Scotland had its summer weather for 2o21 imported directly from Ibiza, courtesy of Global Warming Inc. Unfortunately, this is a phenomenon that I'm not designed to deal with and neither are my doors. It's the heat, you see - I melt while the doors expand and contract, making them difficult - well, impossible at times - to lock. This, I have since learned is a known problem - although quite unforeseen, just like the horrenderously hot weather.

Not to worry, when my front door started playing up, I contacted the W&DC to report the issue and was told that someone would pay me a visit to fix the problem. I told them it wasn't urgent but they assured me that someone would attend to the problem sooner rather than later.

Now, admittedly there was a mixup somewhere along the line, which led to a delay - but businesses were just getting back to work after the lockdown - so, I should let that go. Suffice to say, the tradesman that they sent had everything fixed in less than five minutes. Needless to say, I'm a happy customer again. All good and highly recommended.

Original Review: November 2o19
Title: The Best of the Best
Rating: 🌟🌟🌟🌟🌟+

I needed a new front door and a replacement back door; at least, that was the "eventual" solution based upon the advice of several professionals. The internet gave me a list of potential suppliers, which I amended using a few "informed opinions" from some "Customers" I knew, who had previously been in a similar situation.

And so, a number of potential suppliers came and went, each leaving their respective quotation, describing their proposed solution and the associated cost.

Now, please don't get me wrong: There are a good few established suppliers out there, all of whom can provide both a quality service and a quality product. But, IMHO, there is one company that you should always contact first: the Window & Door Company (W&DC).

Why? (where to begin?): Well, 1) the craftsmanship and quality of their products is outstanding, 2) their service is second to none, 3) their prices put each and every one of their competitors to shame; seriously, you would be forgiven if, upon receiving a quote, you thought, "At that price, the W&DC's products can't be that good." I assure you, their services and products ARE that good; in fact, they're even better than you could realistically expect. How they manage to keep their prices so low, I can't tell you (because I don't know); but they do.

If I could give the W&DC six stars, I would (in fact, make that seven). As the title suggests, they are "the best of the best."

In addition, they were in incredibly flexible, my installation was completed within a few weeks, their work ethic is beyond reproach, you can visit their factory (which I would recommend), etc., etc., etc. I could probably go on forever (well, ...), but.

Simply put, if you want to pay thousands of pounds (sterling), more than you need to, for your windows and doors, that's up to you. But, how about you do as I did?: Contact the Window & Door Company and prepare to be amazed!

And, no, I am not being "paid" to "say" all this. As above, they (just) fitted my brand new front door assembly and replacement back door. And did I mention the bit about being "amazed?" Oh, I did, didn't I? What more can I say?

Workmen worked really well and left job immaculately. The workmanship was finished perfectly and the door itself with locking system was excellent. Would highly recommend.

Outstanding service and care to detail from Sales to install. I will definitely use them again. Thanks Colin, Jamie and team