Τράπεζα Πειραιώς Omdömen 30

I have a bankaccount with Piraeus bank. Based upon my personal experience I now understand (as a non-Greek) why Greek banks in general have a very bad name amongst Greeks. Personnel often shows a great indefference, often is incompetent and also often is sloppy. The information that you get is only the half information, with the result that later things go wrong. The bank itself shows a lot of burocracy and you have to pay for really everything (and not one Euro, but real amounts). I once had to do with Eurobank, and my experience with them was terrible. So I come to the conclusion that all Greek banks have the same way of working and handling and that is really true that Greek banks only think of themselves and are far from client friendly.

Ίσως από τα χειρότερα apps. Απολύτως δύσχρηστο, πετάει τους χρήστες εκτός, στέλνει λανθασμένα extrapins. Απολύτως ανασφαλές και εκνευριστικό. Απογοητευτικό.

I was in trikaka thessaly yesterday in Piraeus ATM bayed 400 hundred Euro.
It should cost me 4381 Swedish crones SE. Piraeus toke 4831 se. Swedish crones.when I enter bank to complain abut it . But they refused to giv me a answer why? The only answer I getting was that perhaps the Owner of my Card wisa from Sweden Nordea toke the Money.Abut 43 Euro. This is a Robery from piraeus bank.
I should advice costumers with cards from other banks . Never use Piraeus ATM
They're are not serious company. They Robing you.

Η τηλεφωνική εξυπηρέτηση ΔΕΝ ΕΞΥΠΗΡΕΤΕΙ , και αυτό είναι ακριβώς ό,τι πρέπει να γνωρίζετε για τη συγκεκριμένη τράπεζα
Η τράπεζα Πειραιώς έχει κάνει κάποια συννενόηση με τα ΕΛΤΑ ΤΑΧΥΔΡΟΜΕΊΑ, ΤΑ οποία είναι παντελώς αναξιόπιστα να στέλνουν τις τραπεζικές κάρτες, μόνο που ΔΕΝ ΤΑ ΣΤΈΛΝΟΥΝ, Δεν παρέλαβα ποτέ την κάρτα μου, και όταν κάλεσα να με εξυπηρετήσουν μου είπαν να πάω εγώ στα ΕΛΤΑ να κάνω παράπονα. Και ότι δεν είναι υπαιτιότητα της τράπεζας το λάθος, δεν θα κάτσω να παίξω την κολοκυθιά τίνος λάθος είναι, εγώ ξέρω ότι δεν είναι δική μου ευθύνη εφόσον η κάρτα χάθηκε στην μεταφορά, αν δεν με εξυπηρετήσουν στο φυσικό κατάστημα άμεσα θα αναγκαστώ να αλλάξω τράπεζα δια παντός

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Customer service is horrible. It's not possilble to speak to a representative!

Horrendous! How do they expect to be part of a modern economy with services that are as bad, unprofessional and ancient as this.

Τηλεφωνική εξυπηρέτηση ανύπαρκτη και άθλια ,

They are awful, I was waiting 40 minutes to answer and they didn't answer never
When you need something from this bank , you never find what you need

H επικοινωνία μαζί τους είναι προβληματική ως ανύπαρκτη....ξαφνικά σήμερα 05/06/2024 δεν μπορώ να κάνω είσοδο στο web banking....ακούς υποχρεωτικά ότι έχει να σου πει το αυτοματοποιημένο μήνυμα.....με το ζόρι αφού κάνεις την σωστή επιλογή και δεν σε κλεισεί...σε βάζει αναμομή για να σου απαντήσουν μετά από 5 λεπτά....να τους μιλήσεις για λίγο να σε ξαναβάλουν στην αναμονή...μέχρι που θα πέσει η γραμμή....άσχετοι υπάλληλοι....και άθλιο τηλεφωνικό σύστημα εξυπηρέτησης. Δεν έχετε την επιλογή κανένα άστερι....πραγμάτικα δεν το αξίζουν το ένα αστέρι

This bank's new face is inhumane. It used to be friendly, but now they are properly hostile to their customers. I don't know who thought up of the recent changes, sinister is the word that comes to mind. It is only the employees whom I have known for years that keep me there. This is this bank's only asset at this time.

4 ευρώ προμήθεια για έμβασμα 17 ευρώ !!!

Πραγματικά ότι χειρότερο, δυο φορές σε δυο μήνες είχα πρόβλημα με το app την μια για να επιβεβαιώσω το όριο και τώρα με υποχρεώνει να αλλάξω συνθηματικό.

They don’t even diserve 1 star. Useless

The rudest staff. We visited 3 different branches. They were treating all the customers bad. Not answering questions. A big line and nobody was accepting a customer to assist. I tried to ask an employee where to wait or who can assist me, and yell at me I don't know just wait there. He pushed an old man who had stucked in the doors. We left we went to Eurobank.

Appalling customer and phone banking services! I am on the phone for over 60minutes now! Awful!
Still, they charge you every time you make a transaction online. As someone very well put it a long time ago ...: "Guys, you're on your own!"

I have been a client of Pireaus bank for about 20 years, mostly due to lack of alternative options in Greece and because my family holds accounts in the same bank as well. I live abroad and I always face trouble getting in contact with the bank because apparently they need a phone number to be registered in my file, and they can't use my foreign number.

This is where all the trouble starts, as I'm not able to do anything without a Greek mobile number (not able to obtain one as you need to constantly pay for it to stay active). I am not able to access their e-banking service (winbank) because they need to update my contact details (but they can't, because my phone number doesn't register in their systems).

Calls at the branch in order to book an appointment never get through and the only way to book an appointment is to use the e-banking service, which I can't use.

And when I call the generic customer service line they have implemented an identification policy which, beyond utmost stupidity, needs your:
Name, Address, Phone Number, ID number, TAX ID number, Date of birth. Not some of these details but ALL of these details, in order to even talk to an advisor. And in my case it fails because they can't recognise my phone number, and I frankly don't remember what phone number I used when I registered to the bank decades ago.

It's beyond useless and a shame of customer service system, I'm sorry for the representatives because I'm sure many people lose their temper when having to deal with them. I understand Greece has mandated banks to implement GDPR processes however the way Pireaus bank has implemented this is really bad, inefficient, rushed and overall a huge failure.

Κάκιστη εξυπηρέτηση ατελείωτη αναμονή στο τηλεφωνικό κέντρο και στο κλείσιμο ραντεβού , καθόλου φιλικό έως εχθρικό προσωπικό , κατέληξαν στην διακοπή συνεργασίας και κλείσιμο όλων των λογαριασμών μου 🙁

The new app on my android just does not work.

Cannot make any transactions. The online process is the pits too. Nothing simple and pretty confusing.

Unprofestional, to login ito my account I need the best of luck and when I am in I can only see the history of my transactions and not the recent activity?!,,,it is like winbank stuck in the past the worst experience I ve ever had! Today I spend all day trying to login to my account with your stupid apss with no luck..again! At the end my account blocked again and the silly apss disappeared in the the thin air. Fed up with it