Wilsonart Omdömen 

I started here last Thursday as a forklift driver in Unit 4 of the site. £13.02 per hour.
You are expected to use a forklift incorrectly and very much illegally, the forks are 1000cm in length by 70cm. The racking have 900cm x 4100cm worktops at the back in most racks, and in front and on the same rack there are 600cm x 4.1m.
At a height of at least 12 meters to the roof of the warehouse. Meaning the worktops have to be picked up with only the front of the forks. It isn’t possible to drive legally into the load. I have done 12 shifts , kept my head down and ive been told ive made “too many mistakes” by my agency. They didn’t even have the time to let me know when I finished my last shift. This job gave me anxiety , it is very dangerous working with a man called Christopher Fletcher. He wanted mistakes to be made and has set that part of unit 4 up to fail.
  

We have been promised delivery 3 x and are still waiting on worktops , the last time we spoke over the phone and was promised delivery today , but nothing has arrived!! Do not use this company , this is appalling service , we spent nearly 2k on worktops a month ago and am still delivery , with half a kitchen !!!

Wish I had read reviews of the company before spending £500+ per worktop. The sealing instructions state use wax. The wax has stained it yellow and even with bleach it will not come out. So now regardless of what is on the worktop it stains. Do not use Zenith worktops, what a waste of money and I was excited to have a new kitchen. Atrocious company and appalling customer service. Sasha just said "We are unable to provide recommendations " when I asked for help.

First of all Yasmin at Wilsonart could not have been more helpful. However, when you are told delivery will either be morning or afternoon and if you're not in, there's a £50 charge, but you receive your text the night before telling you its going to be between 6-9pm ! This is not acceptable! The driver has now confirmed he will be here at 9.30pm!! Katem Logistics ...absolutely disgusting time especially when its dark and you need to check your product isnt damaged! Wilsonart need to review who they use for delivery!

Wilsonart is literally the worst company I have ever dealt with. Weeks go by without any response to voicemails and emails, even with repeated follow ups. No communication. The people that work there don't seem to know anything about the products. Freight deliveries turn up unexpectedly without any warning that the item has even been received in their warehouse. I will turn down any project that specs Wilsonart in the future just to avoid having to deal with the shocking incompetence.

Wilsonart Alloy splashbacks are a con! Yes, they can go directly behind a gas hob but, in the small print after sale, you need to have a glass splashback on top for times when you use a saucepan without a lid. So pay more for the splashback in the first place and then have to fork out extra for a glass one. Stick with non-alloy - more choice and cheaper!

I ordered worktops through Homebase, and called the supplier Wilsonart on the agreed delivery day only to be told that it was out of stock. We had the builders ready to receive and install that day. They do answer the phone straight away but the person who answers can only ever say "I don't know what happened, I'm really sorry".

How can they continue to operate like this? I hope us reviewers on here are the minority.

Ordered through b&q, can’t tell you what they are like as they never actually arrived. Drivers faked my delivery signature as they couldn’t be bothered to turn up. Tried to re deliver several days later even though I’d cancelled. Then said I had to wait for them to find the worktops and wait for them to come back before a refund. I didn’t want to deal with fraudsters. They are giving b&q a bad name. Not sure why they continue to be business partners, I wouldn’t.
I don’t normally write bad reviews, this is the first. They are awful and dishonest so felt I had to.

Ordered splashbacks via BnQ. Because of this I didn't think to check Wilsonarts reviews as I thought BnQ wouldn't work with, not so great companies. I was wrong. I had multiple emails from three different "companies" it seems Wilsonart is the owner of these other sites. The main one was ShoreLaminates. They told me my delivery was arriving on Thursday 30th April and so we changed our plans for the bank holiday weekend to sit in and wait. It didn't arrive so I emailed them and they got back to me on Friday saying they'd been delivered on Wednesday 29th? I asked for confirmation/photo proof and they responded that afternoon just saying... They've now been delivered. They hadn't. I informed them this again. On Tuesday 5th May someone a little nicer emailed me with the proof of delivery. They'd delivered to a pub in our village. Clearly not our house. I told them this and she apoligised and said she'd send out replacement splashbacks for Friday 8th. Thankfully we got in touch with the pub and managed to get our splashbacks as today, the 7th we received our replacements... it's just the adhesive that's been delivered? Honestly it's so frustrating to go through when you think you're ordering from a reliable website like BnQ. I will be leaving a review on their website too as this company just don't seem to care.

All the reviews are true, people read this before you order anything from Wilsonart.

At Screwfix we have ordered a HOB Splashback (Wilson art is supplier) with a mind if we like the quality and colour to order a big splash back panels for the kitchen.

Firstly delivery was one week late, at the day of the delivery they have decided at 6pm to cancel it due to the weather issue (allow it was sunny), week later delivery meant to come by 5pm but in never and was delivered at 9pm instead.

The main issue was not delivery but the splash back HOB itself as colour was not the one we have ordered as the shade was wrong, then the way it was packet was terrible, not a single foil or any sort of protection, there was not even protection in the box, some one just put the massive 900mmx800 panel without any protections and looks like some one was also keep walking on the top of box.

Basically we went to Screwifx and asked them to return to their Wilsonart supplier this splash back and asked for refund. Now we just need to wait for the supplier to pay them back so that screwfix can refund us. Shame that screwfix have some sort of partnership with such a terrible company.

Please avoid and be aware.

Bought their worktops via Wilko (who, likewise, are a disaster of an organisation). Wilsonart sat on my order without trying to contact me to arrange delivery. At no point did I anticipate that I'd need to liaise with a supplier but this is just the failed way that Wilko and Wilsonart have decided to do business. For your own sanity, I would recommend avoiding both Wilko and Wilsonart - They are lazy and untrustworthy

Absolutely terrible customer service. Delivery was 3 days late to start with. Came damaged wouldn’t do anything about it.

Please adjust your postcode as Dl4 1px
Directs you town centre .thanks

If I could give no stars i would. Avoid this company if u can the customer service is shocking beyond shocking. Gemma has no customer service skills what so ever! After arguing with me over 3 phone calls about returning a worktop that was different to the other one delivered after the 3 call she finally agreed to stick a note on the portal that b&q use. She called the manager at b &q irrelevant and having to get Hissan to sort my issues out. He went above and beyond he refunded me the wrong item without sending the wrong item back. Thanks Hissan, avoid this company and as for Gemma she should be sacked. My calls record also if u would to hear how I was treated. Glad I won't ever have to deal with this company again.

If I could give minus stars I would. Ordered worktop through Screwfix and just wish I had read the reviews. From the start it was a DISASTER with Wilsonart giving one lame excuse after another. We waited in for 3 days with the promise of this worktop being delivered and even told it was on the van but nothing arrived. The entire staff at Wilsonart have no idea what they are doing and even had the cheek to tell me I had not placed an order and I must be confused!!!!!! I had my Order number and all details but apparently they work on different systems and not all staff are privy to this. Absolute mayhem and shame on Screwfix for doing business with such a company. I have requested a refund. BEWARE BEWARE BEWARE!

Back in Apr 2023, the walls of my ensuite shower room were professionally fitted with a Wilsonart Engineered Surfaces, Bushboard, Nuance, waterproof designer surfaced wall panelling system. However, by April 2025, the surface of these panels had started to delaminate in numerous areas and continues to do so.
With the product having a 15-year guarantee, I felt confident to chase the manufacturing owners, Wilsonart Engineered Surfaces, for a resolution, but aft of seven months, they have blanked emails, failed to send an engineer to inspect the failings and offered no onsite repair, replacement or compensation.
I believe the product is not sufficiently robust for its designed intent and the hyped guarantee is of no value whatsoever. I will now end up with a significant bill to rectify my installers choice of panel.

Avoid, avoid, avoid. Bought a worksurface through Screwfix from this company. Delivery didn't turn up so phoned and told it was due in 1 minute. Nothing. Waited will late afternoon and called again and told again will be delivered in 1 minute. Wasn't gonna be had again with that one I kept them talking for the minute and then said we've talked for 1 minute and the worktop should be here now according to you. Told them if it didn't arrive by 5.00 pm I'd cancel it. Then get a call from the delivery company saying they had broken down and couldn't deliver but would deliver the following day. Waited in all day and at 4.00 went Screwfix and asked for a refund. That was a minor hassle, but basically this company can put their worktops where a monkey puts its nuts. They are useless and lie about deliveries. I'm now ordering elsewhere and anything that says Wilson Art on I'll run away quickly.

Awful company, almost impossible to get any response from them.
Worktops are made of such poor quality, despite the warranty they refuse to exchange when it peels and bubbles within weeks.
Ask your supplier where they receive their worktops and if it's a Wilsonart product... look elsewhere.
You will be lied to regarding delivery dates and it will turn up damaged before refusing delivery and then waiting weeks again. Never seen such poor service in my life.

If I could leave a zero star rating I would, shocking customer service, this is more than one company in one and no one come s back to you when you email, phone rings and no one answers, there couriers are useless, failed a delivery to our office and they did not even come to the office!! And then try to contact the courier firm to re arrange I left a message last Friday and still no return call or delivery, I then re ordered through a different company only to find out it is the same company!! After 3 weeks still no product, and £160 out of pocket, then to be told I have to go back to the original order to get refunds that can take upto 2 weeks to be processed!! A joke of a company, avoid at all costs.

I wouldn’t give them one star except I have to, to write the review. Absolutely appalling service. They send an email or text asking you to call them then don’t answer the line and it goes to voicemail. I placed orders through B&Q and I am still waiting for other deliveries for my bathroom. Do not buy Shore Laminates products or splash wall or aqua panels.
Terrible company, terrible service.