My will got returned so many time with same message, i have all the detaisl correct but it just gets returned saying some petty reasons like capitals etc, it doesnt let me download it aswell so that i... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Two stars rather than 1 because at least they were quick with a refund when I complained. LPA writing service is a complete waste of time. You can do the whole thing for free much easier on the gover... Se mer
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This was good value for money, had to seek guidance on certain wordings.covered everything we required Kept us informed by EMail to check we understood correctly certain questions only took approx te... Se mer
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I used this service to create LPA's for both Financial and Health & Welfare. Their forms were clear and easy to use with plenty of guidance notes and examples to consider. I particularly liked the fa... Se mer
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Företagsinformation
Skrivet av företaget
Whether you're planning your children's future, buying a house or just making sure your wishes are clearly stated, we can help you take care of your will.
Kontaktuppgifter
Marylebone Road, NW1 4DF, London, Storbritannien
- 01174566023
- support@whichwills.co.uk
- wills.which.co.uk
2,8
Medel
382 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Our straightforward mirror will has…been a difficult process.
Our straightforward mirror will has been ongoing since last October together with a letter of wishes. We keep having to edit both because of reasons we don’t understand. I thought with ‘Which’ we couldn’t go wrong, but now regret using this service, the best way is face to face unless your a wizard with legal jargon.
15 oktober 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Charles,
Thank you for your review, I'm sorry to hear the process of completing your mirror wills has been difficult.
Please visit our website here for further information on how you can contact the Wills team for support: https://whichwills.which.co.uk/contact-us/
Many thanks,
Which? Support
POA; avoid if you live in Scotland
If you live in Scotland - the POA service is not fit for purpose.
I couldn't find a single doctor or solicitor to sign the certificate of capacity for the purchased service to be valid. Which don't care and won't give any advice, they just take your money and dismiss all complaints. It's therefore MUCH cheaper to use an actual solicitor. Disgusted with Which, would never trust them again
Edited to add: reply to my review from Which is as expected. As I already mentioned in my review, I've already spoken to the complaints department who do not care. PLEASE avoid this dismissive company
8 januari 2024
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Nicola,
Thank you for your review, I'm sorry to hear you're disappointed with our Power of Attorney offering.
If you would like to discuss this with us further, please could you email complaintsteam@which.co.uk.
Many thanks,
Which? Support
Please also visit our website here for further information on how you can contact the Wills team: https://whichwills.which.co.uk/contact-us/
This Wills scheme has not worked for…the Wills creation scheme is not for everyone
This Wills scheme has not worked for me. The questions are quite restrictive.
It’s probably my not understanding some
questions but I have spent a lot of time on this. Also payment is required before you start on the questions. Payment should be due at the point of submission
I’m having to use a solicitor face to face now
I suspect that for straightforward requirements this scheme could work but I have found the system clever but disappointing I have abandoned the scheme.
5 januari 2024
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello,
Thank you for taking the time to leave us a review, I'm sorry to hear the service hasn't been suitable for you.
If there is anything further we can help with, please contact the Wills team using the details below.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
The LPA service was useful
The LPA service was useful, and quite easy to understand the process. The LPA forms were received after 14 days, and were succesfully printed off.
13 december 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Graham,
Thank you for leaving a review. It's great to hear the service was useful and easy to understand.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
Tip Top
In our particular situation, that's needing simple mirror wills the service provided was just right almost multi choice questions to get to the stage where one needed the legal approval , our only query was answered within hours and the review period was down to a few days, the actual wills arrived a few days after final submission , painless quick and just what we needed in all a professional service
18 december 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Jamie,
Thank you for your review and positive comments. I'm glad to hear the service provided everything you need.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
I completed a will a few weeks ago
I completed a will a few weeks ago, the process was seamless with excellent notes to guide you through every detail and expert guidance to ensure that you create the perfect legally binding will. It’s important you select the package that enables you to return the will for Professional scrutiny, this ensures you have a water tight legal document. I fully recommend this service by Which Wills.
27 november 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Alfred,
Thank you for taking the time to leave a review and recommending our service. I'm glad to hear the process was simple and the guidance helpful in completing your will.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
Online will preparation.
Simple and helpful online will preparation in the comfort of your own home. Comprehensive support at a very competitive price. Recommended.
6 december 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Jack,
Thank you for your positive review and recommendation. It's great to hear you've had a good experience and feel supported with your will preparation.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
I've usd Which before to prepare my…
I've usd Which before to prepare my will, so had no hesitation in using their POA service. Simple to use, quality type set for easy printing, simple to understand instructions and with the discount offer it was an easy decision to use Which. The review period, in which the docs are subjected to scrutiny by a legal team, took just over 2 weeks and about one month after I started the process, I have just submitted the docs for registration.
30 oktober 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Geoff,
Thank you for taking the time to leave a review. It's great to hear you've had a good experience using our service on both occasions.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
I liked the help & suggestions for each…
I liked the help & suggestions for each section
15 november 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Geoff,
Thank you for taking the time to leave a review. It's great to hear you've found the service helpful.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
Good service & value
Good step by step instructions.
Easy to complete form.
Clear explanation of questions.
Straightforward for an uncomplicated Will, with an advice line if needed.
Good service and value for money.
22 november 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Mike,
Thank you for leaving a review. It's great to hear you've had a positive and straightforward experience using the service.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
So easy to use and a great price
20 november 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello,
Thank you for taking the time to leave a review. It's great to hear you've had a good experience using the service.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
Never received after paying. 14 months and waiting
Sent off in sept 2022 . Both care and financial. Care arrived fine but still awaiting other, applied in sept 2022. In may said would arrive in four weeks. Never did. Made numerous calls said would arrive soon never does. Calls cost £12 a call on phone HR and half. Not sure how else can chase this up. Also emailed but no reply. Nightmare.
30 oktober 2022
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Emma,
Thank you for your review and I'm sorry to hear of the experience that you've had with us and your Wills service.
We would like to look into this and see what happened. Please could you email complaintsteam@which.co.uk and we will happily investigate this for you.
Our Which? Wills team are also available to contact through the contact form once you have logged in through the following link:
https://whichwills.which.co.uk/contact-us/
Many thanks,
Which? Support
Svar från Which? - will and power of attorney services
Hello Bob,
Thank you for taking the time to leave a review. It's great to hear you're pleased with the service.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
Easier than I thought it would be
Simple, quicker than expected and with good notes. The team got back to me quickly in response to questions as well. The only issue for me was that the top half of my screen was taken up with the 'progress' line and 'submit' button, which left all the questions and explanations squeezed in the bottom half. This made is difficult to read as the text had to be quite small to fit in. Couldn't seem to fix this and the Which advice was not very helpful (although it was a technical issue rather than a Will issue ). It would have been good to be able to download the right hand box where you see what the Will text looks like into a Word document to be able to read it properly.
9 oktober 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Amanda,
Thank you for taking the time to leave a review. It's great to hear you found the process simple and I appreciate your suggestions on how the service could be further improved.
If you'd like to discuss anything further, you can reach our Which? Wills team on 0117 456 6023 Mon - Fri 9.00 am - 5.00 pm, or through the contact form once you have logged in at the following link:
https://whichwills.which.co.uk/contact-us/
Many thanks,
Which? Support
Wills tailor-made to our needs
When first starting the process the template seems quite generic (it’s set up for bloodline wills) and I couldn’t create Wills with the specificities I needed. When the completed templates are submitted for review there is the opportunity to add comments. I used this to include my specificities which were incorporated in the revised document resulting in the perfect Wills for our needs exactly in line with our requirements. The review period was ok, two or three days. I’m very pleased I used this service.
19 september 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello John,
Thank you for taking the time to leave a review. It's great to hear you're pleased with the service and that it's provided you with a Will that meets your requirements.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
Easy to complete and excellent review…
Easy to complete and excellent review service. Highly recommend.
20 september 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Ian,
Thank you for your review and recommendation. It's great to hear you found the service easy to use.
Many thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
Helpful and straightforward
I had thought about doing my LPAs without assistance but decided it was too important to risk doing them alone. I was very happy with the Which service. The instructions and guidance were spot on - easy to follow and complicated bits explained will. The turnaround was quick and one change I decided to make was reviewed and corrected overnight. I can recommend Which for this most highly.
4 september 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello,
Thank you for your review and recommendation. It's great to hear you are happy with our service.
Many Thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
Accessible and straightforward Will creation.
Easy to access. Step by step process. Will returned within timeframe.
Slight issue that it was advertised at a special price and when I got to the end of the process I was charged the regular fee otherwise very happy.
10 augusti 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Martin,
Thank you for taking the time to leave a review, it's great to hear you found the service easy to access and use.
I'm sorry to read about the issue you've experienced concerning the price. If you'd like to discuss this further, you can reach our Which? Wills team on 0117 456 6023 Mon - Fri 9.00 am - 5.00 pm, or through the contact form once you have logged in at the following link:
https://whichwills.which.co.uk/contact-us/
Many thanks,
Which? Support
Communication is impossible
All of Which communications contain the phrase "this is a No-Reply Inbox". This means that I am unable to discuss any issues I might encounter. I have encountered one major issue - I was hospitalized for four weeks with sepesis. Sceondly, you tell me to access mt documents by pressing the link. Unfortunately, the link does not work, and I cannot show you the error messages because you prevent me from doing that.
I am now in limbo with no where to turn for assistance.
31 augusti 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hi Stan,
Thank you for your review, I'm sorry to hear of your experience.
We would like to support you with this. You can reach our Which? Wills team on 0117 456 6023 Mon - Fri 9.00 am - 5.00 pm, or through the contact form once you have logged in at the following link:
https://whichwills.which.co.uk/contact-us/
Many Thanks,
Which? Support
A great way to draft/update your Will
A straightforward process of drafting/updating your will.
As long as you have your answers ready, the system does all the work for you.
27 augusti 2023
Omdöme utan inbjudan
Svar från Which? - will and power of attorney services
Hello Dave,
Thank you for taking the time to leave a review, your support is really appreciated. It's great to hear of your experience with our service.
Many Thanks,
Which? Support
Contacting us?
Please visit our website here for further information on how you can contact the team: https://whichwills.which.co.uk/contact-us/
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