I have never experienced customer service at this impeccable level before. Every single person on this team is incredibly knowledgable and helpful. It's always a worry free purchase with Wigs By Patti... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have had several orders from wigs by Patti‘s pearls. Their customer service is wonderful. Their delivery time is wonderful. They even helped not delivering at the time We’re on vacation. I really l... Se mer
I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... Se mer
Företaget har svarat
Jennifer Simmons was on her 1st day as customer service agent. She well excelled past the 5 star rating. We had numerous questions that needed information in which to complete my order. She was focuse... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Customer focused Online Wig & Hairpiece Retailer
Kontaktuppgifter
4,1
Bra
230 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to reorder
Patti saves all my information so reordering is easy as pie.
19 december 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Mikki! Thank you for your review. We're pleased to hear you find our reordering process an easy one! :)
Wigs by Pattis Pearls customer service…
Wigs by Pattis Pearls customer service is great! Jennifer helped me cancel an item that was wrong, replace it with the correct one and provided a code to use for a new order.
21 december 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Thank you for writing a review! We're delighted you're pleased with our service to you. We appreciate having you as a customer! :)
Great customer service
Great customer service. Answer all my concerns about buying wigs online. These are some on the reasons I keep buying all my wigs from Patti
19 december 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Thank you for this great review! We are grateful to have you as our customer! :)
Always order my Wigs from Patty’s…
Always order my Wigs from Patty’s Pearls. Delivery is fast, customer service is 💯percent the Best I have EVER dealt with and the Wigs are Always packaged perfectly.
8 december 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Sheila! Thank you for your review. We're delighted you've enjoyed your experience with us!
Patti’s Pearls is one of my go to “hair…
Patti’s Pearls is one of my go to “hair stores” they have great customer service. Returns are easy. Quality great! And if you have questions or concerns they are there for you! Thank you for helping with my hair needs ♥️
8 december 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Cheryl! Thank you for this great review. We're happy to help with any hair needs! :)
Great customer service.
22 november 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Thank you for the great review, Donna!
Glad I decided to buy from Patti’s…
Glad I decided to buy from Patti’s Pearls. Always love your videos. Great service, sales, and turnaround when ordering a wig.
17 november 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Marie! Thank you so much for your review. We're delighted you've enjoyed your experience with us!
Wigs by Patti's Pearls has OUTSTANDING Customer Service!
Wigs by Patti's Pearls has the very best customer service! They are super friendly and knowledgeable, and they respond almost immediately to inquiries. I wouldn't get my wigs anywhere else!
16 november 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Kathryn! Thank you so much for leaving this kind review. We have enjoyed assisting you and look forward to continuing our great service to you! :)
Excellent customer service!
I have purchased several items from Patti’s Pearls and they have always been supper diligent in updating me on any issues with the wig manufacture. Exchanging a wig is a breeze and their customer service is exceptional. Highly recommend them!
14 november 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Michelle! Thank you so much for your review. We're glad we can make your experience a breeze! :)
Your customer service is great
Your customer service is great! I called in to ask someone to help me pick a color in a different wig that was closest to a wig color that I’m used to wearing. She was great to work with. She helped me do it in two different brand names. I always buy from Pattis Pearls. Their prices are great especially when using the 30% off coupons. They have the largest variety to choose from.
8 november 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Connie, thank you for your review. We're delighted to assist you and we look forward to continuing our great service to you.
I have ordered 3 wigs from Patti's…
I have ordered 3 wigs from Patti's Pearls. My work hours do not enable me to communicate on the phone very often. They have been very easy to communicate with through email. That is very important to me.
8 november 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Susanna, thank you for your review. We strive to help our customers in every way we can, so we're delighted to hear you're happy with your experience.
The customer service is great!!!
I am a newcomer to wigs and what a lesson. I have gotten scammed and received horrible wigs. I ran across Patties Pearls and finally I had a great experience. They have integrity. You can trust this site without any doubt. Returns are easy and they call you back the next day if you need to talk to customer service. The videos on the site are wonderful. They give you a lot of education. 10+
6 oktober 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Beth! Thank you for your review. We're happy we can be a trustworthy wig source for you, and we look forward to continuing to assist you in any way we can. :)
The Best Customer Service Around!!!…
It was very nice talking and speaking with a real live person!! That made me feel more comfortable and confident about placing my order. I could ask questions and get them all answered! I believe the personable and polite customer service is definitely why I will only shop here, at Patty’s Pearls. The instructional videos are great as well. Thank you so much, as a new wig wearer, I’m really impressed with Patty’s Pearls!!
6 november 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Deanna, we are so happy we could help you make an informed decision as a new wig wearer. We always love helping someone's wig journey go smoothly by providing them with valuable education. :)
I purchased a wig from Pattis…
I purchased a wig from Pattis Pearls,when I finally received it and unpackaged the wig I noticed the color wasn't right and the fit was not great either.
.I have watched several shows on QVC with Toni Brattin demonstrating the beautiful adorable wig and mine looked nothing like it.I packaged up the wig and sent it back the next day.Pattis Pearls received it, it has now been 8 days, they said they would email me and with my emails not being answered I finally decided to call them.I was going to do an exchange, but it has been one hassle after another, then decided they should give me a refund instead, she says that will be a $25 restocking fee.In their exchange rules they have 1st exchange free and refund free, then further down they say $25 restocking fee for refunding back to your card????? This Company does not have a good rating with Sitejabber,a lot of women are dissatisfied.Will not be going back to this store, they lost out on a sale.
2 november 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
We are sorry to hear the piece wasn’t right for you. When trying a new piece, it’s normal to have some trial and error before you find the right one. We’re always happy to provide color recommendations, or you can get a color ring to see the colors in person before purchasing a piece.
In your case, you emailed us after receiving it to say it was nicely packaged and had a beautiful color, but just not the right color for you. You requested that we put your funds to store credit until you were ready to purchase your exchange item. We received your returned item and had it at our office for only 1 day before issuing your credit. Within that time you had purchased from another company and wanted to use your purchase with them as your exchange item with us, which we explained is not how exchanges work. We responded to all of your emails and phone calls promptly.
As clearly stated in our return policy, the first exchange or store credit is free per every new order, and there is a restocking fee for choosing a refund to your original purchase method. On the phone, we confirmed that policy with you several times, and you chose a refund to your card, which we issued immediately after the call.
The only review site we use is the credible TrustPilot where we have many satisfied customers.
Always fast
Always fast, efficient service from them. Customer service is quick to respond as well.
28 oktober 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Lyda, thank you for sharing! We're delighted to provide exemplary service! :)
Your customer service has always been…
Your customer service has always been great!!
26 oktober 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Mistie! We appreciate you and we're happy to serve you satisfactorily!
Wigs by Patti's Pearls is my go-to…
Wigs by Patti's Pearls is my go-to website to get questions answered, to watch demonstrations and most of all, to purchase wigs. Although I have never met Patti in person, I love her honest, non-judgmental manner and bubbly personality. I have purchased many wigs from the website and always receive the best customer service !!
7 maj 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Thank you, Leslie, for your kind review. We're so glad you've found our resources and customer service helpful. We do love our Patti! :)
Disappointing service!
I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in poor condition when I receive them. Had a wig, that not even worn for 1 week, fell apart. They did nothing to work with me! When I call, I am placed on perpetual hold. Then the long winded emails. Website needs an overhaul - contradicting return policies listed. And if you need to do a return - good luck! Their competitors offer FREE returns (shipping) and do not charge a processing fee. Will not be purchasing from them again.
28 oktober 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Erin, we take issue with your perception of our service. Your orders from the past 5 months, including your latest, were all new in-the-box products delivered directly from the manufacturer. You did not report to us any problem with these products. The item that “fell apart” actually had a clip come off of the adjuster strap two and a half months after you purchased the product from us. We have a process for suspected manufacturer defects found out of the box, but after that amount of time unfortunately wear and handling are a more likely explanation of product issues. Regarding being put on hold, our customer support team may need to confer with their lead or manager concerning style or color questions, or inventory checks, resulting in a brief hold. We believe that a complete answer delayed is better than an incomplete answer quickly. Similarly, our emails may go into detail as we attempt to provide exemplary service. Our return and exchange policy is clearly laid out in a link at the bottom of our homepage. Luck has nothing to do with a successful exchange or return—99.4% of all returns are accepted because our clients follow the guidelines in the policy. We wish you the best on the rest of your wig journey.
Everyone is always so helpful.
24 oktober 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Thank you, Tammy! We have enjoyed assisting you :)
Consistent, Reliable Service
Easy to use website, great communication about any backorders or delays, prompt delivery, great return policy for any problems. Easy to reorder favorite products.
25 oktober 2022
Omdöme utan inbjudan
Svar från Wigs by Patti's Pearls
Hi Deborah! Thank you for your positive feedback. We're delighted you've enjoyed your experience with us. :)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.