Wigs by Patti's Pearls Omdömen 

I love Patty’s Pearls! I can not say enough good things about this company and their customer service. I know nothing about wigs and was concerned about choosing the right color and size but customer service helped me through the entire process. There are also amazing YouTube videos. I ended up buying Pretty Please by Raquel Welch in shaded cappuccino and it is BEAUTIFUL!

My wife has never been as thrilled with…
My wife has never been as thrilled with a company as she is with this one. I have quite enjoyed the pieces she has bought from this company. They make her look and feel beautiful. Happy wife, happy life, thanks to Patti's Pearls.

Patti's Pearls is an outstanding company that has been transparent and as helpful as possible! I purchased City Roast by Belle Tress and couldn't be happier with the piece. It came extremely fast and was of great quality. So I would definitely recommend Patti's Pearls to anyone who wants quality in product and in service

I AM A NEW WIG PURCHASER WITH THINNING HAIR DUE TO HYPOTHYROID. IT HAS BEEN A PLEASURE TO WATCH YOUTUBE VIDEOS PATTI HAS PROVIDED. IT HAS BEEN GREAT TO BE ABLE TO MAKE PURCHASES AND RETURN THEM WITH NO HASSEL AT ALL! I AM GOING TO KEEP ON LOOKING. I KNOW WITH PATTI'S HELP, I WILL BE A WIG WEARER IN NO TIME!

Very disappointed with Patty's ordering and returning policy. I have seen all of her videos and really felt that she cared about people.
I measured my head per Patty's video and when I called customer service asking her what to order because my measurements were smaller. She said I would still need an average.
I ordered a wig in Average. Not only was it too large and bulky there's no way the color description matched. Med. brown isn't like dark chocolate. So after calling again I ordered a petite in a lighter color.
It was still DARK and too small. Its just impossible to order a color by their on line selection. I did order the color ring, but one little swatch is totally different than a whole head of hair.
So it was suggested I return it for a refund and order again, I didn't do that after finding out that the FREE shipping isn't on $50.00 orders but $99.00. I wasn't told that you had a "choice" of free shipping OR 30%. So I paid two times to return two wigs at $15.00 each time then paid $25.00 for restocking minus the discount because it fell below the $99.00 free ship. By the time all was done I lost.
I have to say Kelsy and Kaylin were very prompt with getting back to me.
However, there are other sites that offer better policies for exchange and returnds. Most all of them have NO restocking charge.
BE AWARE of all of the fine pring when ordering anything...

The customer service is top notch. Some places you run into one maybe two individuals who demonstrate superior support but at Pattispearls every one I came in contact with was kind,courteous, helpful and just overall great to work with. This demonstrates that customer service is viewed highly by this organization. I recommend them without hesitation.

I purchased my second Charlotte in Dark Amber HL, as with the other one I love it! It's perfect! Pattis Pearls staff rocks! They get me my purchases fast within 3-4 days! Wonderful experiences with those gals! Thank you all so much!

Perfect 1st experience with Patti's Pearls. My order arrived in Europe in a timely manner. No inordinate delay; no additional duties and taxes. Already owned a Noriko Brady wig in Silverstone; this latest model in Illumina-R is sheer fun! Thank you!

I have purchased many wigs and products from Wigs by Patti’s Pearls! The staff and customer service is top notch! They are knowledgeable, helpful, courteous and respond very quickly! Every experience has been flawless. As a new wig wearer I was amazed that I could call and speak to a REAL person that would answer all my questions, even the silly ones! I would give them 10 stars if I could. Thank you for your help and support!

Patti's service has been the best. Really. I noticed a problem on the web site and asked about it and they addressed it right away. Also I cancelled an order that had been on backorder (not their fault) and it was done easily and quickly. That kind of service is worth a million bucks! Not to mention they have the best prices around and reward points.

I purchased a wig that came direct from the manufacturer with a manufacturing defect. Patti’s staff was wonderful and helped me immediately. I can’t say enough about how great the service was. This was my first purchase from Patti’s Pearls and I will definitely be a return customer.

wow. I guess I should have read these reviews before ordering. I ordered 3 wigs from this company and the first 2 wigs I was very satisfied with them and I get compliments all the time on them. I have referred many people to their website to order and now I am mortified about their policies. I ordered the 3rd wig December 8, 2020 (over 5 weeks ago) and I was just told that if USPS lost the wig then it is USPS's fault and they are not accountable for the loss of the shipment. So basically I am just out the money I spent on this wig. I have never heard of that before. I wanted to order another wig but now I am so disappointed I cannot see a reason to order from them again. I just feel sorry for others as a lot of people have health issues and are going through battles already and to be ripped off like this is just unreal. I am literally shocked by their customer service. No one cares.

Thank you Nikki and Ginger – and the whole team – for their help! I can tell you that we have worked with several companies in the past that charged much more and were not very friendly or helpful to my mom. You guys have made shopping with you guys very pleasurable! Thank you so much!

I ordered a wig and wanted to cancel it before it shipped to ME (I also stated that I wanted to order a different wig to replace the one I ordered)- According to my acct it has not shipped yet so I called and was told the wig shipped from the manufacturer and was in route to Patti's Pearls. I was also told that if I wanted to cancel the order that I would be charged $25, which is 25% of what I paid for the wig. Most companies charge $10---- I WILL NO LONGER DO BUSINESS WITH PATTI'S PEARLS -which is a shame because I have alopecia (no hair AT ALL) and will most likely be ordering/wearing wigs for the rest of my life! I will dispute this charge with my bank!

I was charged $280 for an order I cancelled and am having a difficult time receiving my refund even though I have proof of cancellation.

RETURNED A WIG FOR AN EXCHANGE. IT WAS HIGH OCTANE THEY SAID IT HAD BEEN BRUSHED OUT AND WAS KNOTTED? AND FRIZZY. IT IS A FRIZZY WIG BUT I NEVER BRUSHED IT ETC.THIS WIG WAS PUT ON, HAD TOO MUCH HAIR FOR ME SO I WAS EXCHANGING. I KNOW BETTER THAN TO BRUSH THE WIG. SO OUT A FEW HUNDRED DOLLARS.

Due to hair loss from Covid-19, I needed to purchase my first wig. Kaylin walked me through options and helped me choose the perfect color! It was such a wonderful experience. I would highly recommend Wigs by Patti's Pearls! They are wonderful people, great prices and beautiful wigs!

When I called Patti's today, some wonderful young woman picked up the phone and said Hi Valerie! Now that my friends is exceptional and personal service with a smile!!
There are many excellent places to buy wigs and accessories, but honestly all of my dealings with Wigs by Patti's Pearls have been outstanding. My phone calls are always answered immediately and my questions as well.
Thank you to all of the hard-working and kind people helping to make our lives a little more pleasant.

I purchased 3 wigs from Pattis pearls and until recently had nothing but positive experiences. I have a problem with my 2 of my recent purchases and have gotten no response from a customer service rep on one of them. One of the wigs I purchased was clearly poorly made and I was told it was fine. On my second problem wig I asked a question and was told there is a 20% variation in wogs, but the wig got stiff and matted in 2 wearings. When I asked what I could do about it I never received a response to 2 e mails.Apparently if you have a problem the customer service is poor. I wont be ordering from Pattis Pearls again. In reading prior reviews I believe that the last wig I purchases, Straight up with a twist was worn before, it was purchased in a sale so I agree with other reviewers.

I would never shop anywhere else! The customer service is outstanding, the shipping is fast and the deals are great! This is a business that really cares about their customers. I wish more people would put some positive reviews out there, instead of all of these whiney Karens complaining that they’re not the center of the universe! Amazing, amazing, amazing company! I promise!!