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Whenyoureoutdoors Omdömen 

7
•
TrustScore 3.5 av 5

3,7

Trädgårdsmöbler
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation

  1. Trädgårdsmöbler
  2. också i
  3. Friluftsbad
  4. Försäljare av grillar
  5. Gräsklipparbutik
  6. Jacuzzi-försäljare
  7. Leksaksaffär

Skrivet av företaget

Welcome to When You're Outdoors, the UK's premier distination for those looking to make the most of thier outdoor family time relaxing and having fun? We have all you need for the kids to burn off some energy with our high quality outdoor toys, trampolines, slides and climbing frames, or to just relax in our swimming pools, spas and hot tubs after all that fun! Our commitment to delivering exceptional customer service, ensures a seamless and enjoyable shopping experience. We take great pride in our fast, reliable and efficient delivery service, offering free delivery on orders over £500 across the mainland UK. Whether you're looking to create that little oasis just for you, or a fun filled adventure for the kids, When You're Outdoors is here to provide you with the best products and expert advice. Make the most of that outdoor space and liesure time with us!

Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

7 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(7)

0 omdömen under de senaste 12 månaderna

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Vi kontrollerar omdömen

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Web site said in stock

Web site said in stock, but that was not the case after placing the order, will have to wait at least 6 weeks before they have it, that's even before a delivery to me can be scheduled. Contact with them is via email portal, so no human interaction, again just another company promising one thing and delivering something other

17 maj 2025
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Svar från Whenyoureoutdoors

Good afternoon, Mr. Jarrousse, we sincerely apologise for the frustration caused by the delay and lack of communication.

At the time of placing your order, the supplier's trade portal showed the item as in stock, but it was later confirmed to be unavailable. Unfortunately, our team did not keep you fully informed, and we deeply regret that oversight.

While we rely on suppliers' logistics, errors like this are unacceptable, and we recognise the disappointment it has caused.

Please rest assured, we are working to improve communication and have revised our procedures to prevent such issues arsing in the future. Thank you for your patience and understanding.

Betygsatt 5 av 5 stjärnor

Brilliant customer service

Ordered from When You’re Outdoors as the item was very competitively priced. Unfortunately the item arrived damaged, but the level of customer service received was excellent. Great to find a company who respond quickly and really care about resolving issues.

24 april 2025
Logotyp för Whenyoureoutdoors

Svar från Whenyoureoutdoors

Ashley, thank you for taking the time to write a review and give such positive comments regarding the service the team was able to provide. Whilst our suppliers always aim to deliver products in perfect condition, sometimes things do go wrong. So it is always great to hear that when they do, our team is able to resolve matters quickly and to our customers' satisfaction. Thank you once again for your very kind comments, Hetty & Neil

Betygsatt 5 av 5 stjärnor

Excellent customer service

We just bought a lovely patio bench set as we wanted something special to finish the revamp off. However, we weren't sure about the delivery as we had a garden party planned for the weekend. So before ordering, I called Customer Service. They could not be more helpful, the nice lady on the call completely understood my concern, whilst putting me on hold, she contacted the supplier on our behalf and confirmed that if we ordered by Tuesday at 2 pm, they would be able to get it to us by Friday and in time for the weekend. And it was, Brilliant! Thank you.  

22 augusti 2024
Omdöme utan inbjudan
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Svar från Whenyoureoutdoors

Hi Rhianna, thank you for taking the time to review our store and for giving us a great 5* review. We are delighted that our customer service team we were able to help ensure your garden party was a success and offered you the level of service we aspire to every day! Again, thank you for your kind comments. The When You're Outdoors team.

Betygsatt 5 av 5 stjärnor

Great product loads of fun

The product was exactly as described. The service was exceptional arriving on time and very easy to assemble. The deciding factor was setting up 3 payments allowed me to acquire a better product. Looks amazing in the garden. Love it...

29 augusti 2024
Omdöme utan inbjudan
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Svar från Whenyoureoutdoors

Hi Richard, thank you for taking the time to write a fantastic 5* review! We are buzzing!! And even better we were able to offer you a service that allowed you to get the BBQ set up of your dreams. We hope you will enjoy many hours cooking up some gastro delights for your friends and family on your new BBQ. Thank you again, all the very best, the When You're Outdoors team.

Betygsatt 5 av 5 stjärnor

Fast, fab and fun!

The title says it all really! We were looking for an inflatable Spa but didn’t fancy the soft-sided version. We then came across this great hard-shelled inflatable/portable Spa on the When You’re Outdoors site, it looked perfect! The site said delivery was 4-6 days, however, I placed the order Monday morning at about 10, I then got an email about 2 hours later with a tracking number and delivery time, which was only Thursday! Thursday morning arrived and so did the Oslo Spa, we unpacked, and about an hour or so later, we had our gorgeous hot tub set up, it is fabulous! The fun bit is, we can move it into the summer house for the winter, and the lights will make it look awesome, so hot tub parties all year round!

26 augusti 2024
Omdöme utan inbjudan
Logotyp för Whenyoureoutdoors

Svar från Whenyoureoutdoors

Hi Lucy, we are stoked to hear that we were able to source for you just the right product to meet your needs, and even better the team and the supplier were able to surpass your expectations. It's also lovely to hear that we can delight customers with our curated range, thank you for taking the time to let us know (We'll also pass on your comments to MSpa). We hope you have some wonderful nights enjoying your hot tub parties! Our very best wishes, the When You're Outdoors team.

Betygsatt 5 av 5 stjärnor

Great service.

Its lovely to see an online retailer that really puts the customer first. I wanted a particular swingset for my daughter, but it was out of stock. I messaged their live chat, & Stacey confirmed I could order the product which was expected back in the following week, and she would keep me updated. Stacey emailed Tuesday telling me it would be their Saturday morning, and it was. Great service, thank you!

3 augusti 2024
Omdöme utan inbjudan
Logotyp för Whenyoureoutdoors

Svar från Whenyoureoutdoors

Steve, we very much appreciate the lovely review of the service our team was able to provide you. We are delighted to be able to surpass your expectations and make your daughter's weekend with her new swing set! Have a lovely time! Thank you, The WYO Team.

Betygsatt 5 av 5 stjärnor

We love our new water fountain!

We were on the search for something a little different for a water feature for our patio, so we had a look at a few sites and came across this beautiful spiral on the When You’re Outdoors site. It’s honestly perfect! Offering a stunning contemporary look and feel, with a gorgeous water curtain and LED lights make it so romantic of an evening, perfect with a nice glass of wine chilling on the patio on a warm evening, we love it!

28 juli 2024
Omdöme utan inbjudan
Logotyp för Whenyoureoutdoors

Svar från Whenyoureoutdoors

Hi Laureann, thank you for taking the time to share your review. We love hearing how our products have delighted customers and added a touch of magic to their outdoor spaces. We're looking forward to you visiting us again soon. Thank you, the When You're Outdoors team.

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