what3words Omdömen 

299
TrustScore 2.5 av 5

2,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Tried to sign up to what three words. Gave payment details though it stated no payment required. Then find a payment is being taken from my account by an unrelated company that now have my details. B... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

This is a brilliant idea. The issue which led to losing a star is that, since it’s release I have promoted this to anyone who will listen…how am I rewarded? By yet another paywall, my navigation optio... Se mer

Betygsatt 1 av 5 stjärnor

What3Words was revolutionary. Such an incredible concept that people could use to help them with directions, pinpoint exact location in emergencies. Now, everything is stuck behind the "pro" payw... Se mer

Betygsatt 5 av 5 stjärnor

A little terraced cottage, up a small lane, in a remote hamlet, in rural Cornwall and our kids found us with ease. Takes all of the uncertainty out of the equation when visiting somewhere new. Ps w... Se mer

Företagsinformation

  1. Programvaruföretag
  2. Karttjänst

Skrivet av företaget

what3words provides a simple way to talk about precise locations by labelling every 3m square on earth with a simple address made of 3 words e.g. ///filled.count.soap. A what3words address is a human-friendly way to share very precise locations with other people, or to input them into platforms and tools such as ride-hailing apps or e-commerce checkouts and car navigation systems. The what3words app, available for iOS and Android, and online map enables people to find, share and navigate to what3words addresses in more than 60 languages. Businesses and services can integrate what3words using the public API or SDK.


Kontaktuppgifter

2,7

Dålig

TrustScore 2.5 av 5

299 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 8 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,7

Alla omdömen

(299)

34 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Brilliant

it's a great feeling when you come across something that really works.. I'm a Recovery driver, and have to pick up in some very off track places... What 3 words makes it so easy...

16 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had an issue with the app on my

I had an issue with the app on my
iPhone. I thought I’d lost all of my customers addresses, I contacted the support team and Sarah sorted my issue strait away
First class service

14 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great System.

I’ve been very pleased with What 3 Words, using it in conjunction with my motorcycle navigation system. Questions to What 3 Words are answered promptly and helpfully.

12 juni 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Not interested in your business...

We enquired about using their service for our business a couple of times. On both occasions, we asked for a real human from customer services to follow up.

I've yet to hear from them.

22 maj 2023
Omdöme utan inbjudan
Logotyp för what3words

Svar från what3words

Hi J B,

We're so sorry to hear this, your experience sounds below our team's high standard.
We'd like to hear more and rectify this, can you email Sarah our team lead at supprot@what3words.com so we can take a further look and help your business get set up with what3words.

Thank you.
- Naya

Betygsatt 1 av 5 stjärnor

What went wrong... everything. Completely useless

What went wrong.... Where do I start?! I tried to search for an address- it was searching... and searching.... and searching. Tried to use the map, could find the street but no idea on what house I was wanting. The idea of finding an exact location is great- it just needs to actually work for it to be successful. In an emergency it would be useless l, actually a chocolate teapot is more useful. I have wasted precious time with this.

21 maj 2023
Omdöme utan inbjudan
Logotyp för what3words

Svar från what3words

Hi Hay Wheeler,
We're sorry to hear you're having trouble using our app. We'd like to take a closer look into what's happening on your app as this doesn't sound right at all. Please reach out to our team at support@what3words.com so we can find our what's going on and get this fixed for you. Thanks, Naya.

Betygsatt 1 av 5 stjärnor

Useless waste of time.

This has been thought up by morons it is NEVER accurate. It is not acceptable by institutions because of it inaccuracies.

13 april 2023
Omdöme utan inbjudan
Logotyp för what3words

Svar från what3words

Hi Derek,
We are sorry to hear this. I hope to help resolve what might have happened.

Due to the GPS chip and the device's signal, the what3words address for one's current location can be imprecise. And that usually happens when used indoors and in areas where you skyline is obstructed. In this case, we recommend using the app outdoors and re-tapping the location button until the GPS signal recalibirates. Then you can tap the square that best addresses your location and share the what3words address.

I hope this makes sense.
Feel free to talk to us at support@what3words.com. Thank you. - Naya

Betygsatt 3 av 5 stjärnor

Developers, don't bother.

UPDATE: I have now been contacted by w3w. I didn't want to leave a 1 star review, but when a problem has rumbled on for weeks I felt I had no choice. Nobody had responded to multiple support request emails regarding bugs. Hopefully this might've made them more focused on fixing their software and support procedures. I have upped the rating to 3 stars after their apology and promise of ironing out these problems for other users.
-------------------
Developers, don’t waste your time with this sub-standard software on your website. I reported problems with it breaking functionality on our e-commerce site. They sent me a screencast showing there wasn’t a problem. They obviously didn’t think I would check GitHub where I saw they had fixed the problem after I had reported it, they are very disingenuous. There is also another problem where after the address goes through a payment gateway the w3w address is lost even though the variables are in the templates.

They don’t reply to support emails. I currently have 4 unanswered email which were addressed to 3 people and their generic support included a tech manager. Uninstalling the software was a headache and kept hanging, so it left behind entries in the database which I’ve had to manually remove 1 by 1. If I hadn’t done that then their w3w input field was still left in the checkout even though the module had been deleted. They are absolutely shambolic. W3W, don’t bother telling me to clear this up by contacting support because if you have any common sense you’ll see that is exactly what I have done numerous times and got no answer. I’ve a feeling that is exactly what you’ll do just to prove my point that you are useless!

22 mars 2023
Omdöme utan inbjudan
Logotyp för what3words

Svar från what3words

Hi there, we're sorry to see you're unhappy with the support you've received - we've taken a look into your account with what3words and our product team will be in touch soon.
We aim to make our technology as easy to use as possible for everyone and apologise for the trouble you've had so far, hopefully we can resolve this soon.

Betygsatt 3 av 5 stjärnor

I don't understand the need

I don't understand the need. Why not simply use latitude and longitude from any standard GPS app?

20 mars 2023
Omdöme utan inbjudan
Logotyp för what3words

Svar från what3words

Hi Pierre, what3words addresses are a human-friendly way of giving the same information as 16 digit GPS coordinates. They are easier to remember, and quicker and easier to say over the phone, or to enter into a device or navigation system by voice or text. what3words has error-prevention technology which helps users quickly identify and correct input mistakes. I hope this helps you understand why some prefer them to latitude and longitude!

Betygsatt 2 av 5 stjärnor

An ill thought out idea

A good idea, but not really well constructed. Using 3 words is unweildy and can easily be mis-said or spelt. Too many similar words. 3 numbers would be much simpler. Also, it doesn't work indoors.
A nice, fun gimmick, but I would warn emergency services from depending on it 100%.

23 februari 2023
Omdöme utan inbjudan
Logotyp för what3words

Svar från what3words

Hi Mark,
Thanks for your review.
what3words has an Autosuggest feature that is designed to show any similar addresses when searching the 3 words given, this helps ensure our call handlers (and users of the what3words website or app) select the correct address when it is being given.
Here you can find more detailed explanation about how our autosuggest function works - https://support.what3words.com/en/articles/6394519-how-does-what3words-handle-similar-combinations-of-words. I hope this helps. Thank you, Naya

Betygsatt 5 av 5 stjärnor

Die Idee mit 3 Worten weltweit kleine…

Die Idee mit 3 Worten weltweit kleine Quadrate zu beschreiben, finde ich eigentlich genial.
Schade das viele das nicht verstehen und die Akzeptanz so gering ist. Das ist eigentlich das einzige Problem.

20 februari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Advert

I am complaining about the advert showing the old couple stealing the young boys parcels. Not a good choice for an advert promoting stealing parcels. My son said I thought it was against the law to steal parcels will they be arrested . That’s from a 10 year old

20 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Points to wrong house. EDIT fixed with help from app support.

Points to the wrong house and some delivery drivers seem to believe it.
EDIT: Great communications from what3words helped me fix this problem by suggesting an edit on Google maps. This has been sucessful.

28 januari 2023
Omdöme utan inbjudan
Logotyp för what3words

Svar från what3words

Hi Shaun,
We are sorry for the confusion. I hope to clear it up for you.

The what3words app uses Apple maps, and Google Maps to find what3words address of any street address. Seldomly, some locations can be inaccurate on these maps which would reflect on the what3words app. To get the correct what3words address for your home, please tap on the square that best locates your house i.e. a front door. Then you can share that what3words address to get your parcel exactly where you want.

Also, you can report correct address using these links - https://support.google.com/maps/answer/3094088?co=GENIE.Platform%3DDesktop&hl=en (Google Maps) and https://support.apple.com/en-us/HT203080 (Apple Maps). I hope this makes sense. Feel free to get in touch with us at support@what3words.com. Thanks. - Naya

Betygsatt 5 av 5 stjärnor

Everybody should download this app

My daughter was involved in a car accident recently where a friends car left the road. They had no idea where they were as their satnav had taken them on a cycle path. She gave me the w3w address and it led me straight to her. Also used it when a stranger collapsed in the middle of a park. Fantastic app!

20 januari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Strange & pointless app

This really is a strange and frankly pointless app. Oversold and under delivered, it's like a map without the accuracy. A smart gimmick at best, but not a reliable way finder at all.

28 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Extremely unreliable

UPDATE: thanks W3W but your suggestion we used the wrong address makes no sense. We found (and just rechecked) our W3W address on your website using a desktop computer. Just asked the same friends to find W3W a...c...s... on their W3W mobile App. It's our front entrance... Maybe the W3W app only works in fine weather? ENDS. We gave friends clear instructions to find our house in France, but as it was dark and raining, they said they would prefer to drive to the nearest town and then use the What3Words map reference. W3W took them to a built-up area about 5 km from our rural location. They then spent a further 30 mins searching for our home, eventually resorting to Google Maps (which is what they should have used in the first place). I wrote to W3W 21 October asking for an explanation, received an auto reply, then chased them on 17 Dec. This morning (27 Dec) finally ... oh no, just another auto-reply in my inbox. Don't suppose I'll ever find out what went wrong, but I'd never trust W3W again.

19 oktober 2022
Omdöme utan inbjudan
Logotyp för what3words

Svar från what3words

Hi there,
We are sorry for the inconvenience. I hope to explain what might have happened. Can I ask how you got the what3words address you shared with your friend - did you use the location view button or search with the street address? Because when viewing your what3words address, the GPS signal of the device is used to determine the location. And this signal can be distorted indoors or when the view of the skyline is obstructed. But this can be rectified by tapping on the location button couple more times and waiting for a while. If you found the what3words address by searching with street address, we simply converted the GPS coordinates of that address to what3words address. We suggest reporting the correct location to Google Maps and Apple Maps and using the satellite view to tap on the correct square to get the correct 3 word address. I hope this makes sense as to why the what3words address you used was wrong and now you can find the correct one. For more help, don't hesitate to get in touch with us at support@what3words.com. Thank you. - Naya

Betygsatt 1 av 5 stjärnor

Beware spam after installing

Thought this was a great idea but once installed they put you on their spam list and send rubbish sales adverts etc with no unsubscribe option so I've uninstall Ed it and good riddance.

22 november 2022
Omdöme utan inbjudan
Logotyp för what3words

Svar från what3words

Hi Spencer. We are sorry for the inconvenience. You can unsubscribe from our newsletter by tapping the "Unsubscribe" button at the bottom of our emails. You can also turn the push notifications off by going to "Settings" -> "Notifications" -> "Manage push notifications settings". I hope this helps. Feel free to contact us at support@what3words.com. Thank you. - Naya

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer