WeWork Omdömen 253

This company should have went out of business when they fired the founder/CEO. I was a tenant in Chicago on Wabash for 4 years until they screwed me and breached the terms of my lease so they could kick me out and sell my office to someone else for more money. Their solution was to put me in a closet. Dishonest, disorganized and diabolical sums up the leadership of this organization.

My team is paying a very high monthly rent for an office, so one would assume that decent service would follow. But I can honestly say I have never dealt with a more unprofessional, rude, and frankly immature staff in my life.

We were allowed to sign a renewal on our contract only to be informed later that we will be moved to a new location, none of the moving charges would be covered and no arrangements would be made. Despite the fact that the contract was clearly broken, we endeavoured to cooperate but continued to receive little help with the move. Confirmation from their end took so long we kept losing openings with movers.

When I called the representative to ask why our move was yet again being rejected to stick to their ridiculously close time frame, the rep cut me off. I asked them to please not interrupt and let me finish my sentence, at which point they raised their voice and started banging their hands on the table. Frustrated, I raised my voice in the hope that they would hear me over their complaints that they “worked for a whole week” (their usual work week). They then started crying and hung up.

This has been the reaction I and my colleagues have received, constantly being hung up on mid-sentence. I am honestly dumbfounded and speechless. I wouldn’t trust WeWork as far as I can throw them. If there were a lower rating than 1, that is what I would give. Absolutely zero support and customer service, and now totally unstable behaviour to top it all off! I wish I had heeded the warnings about WeWork’s now infamously bad reputation. I can’t wait for us to get out of here!

Partner agencies fleecing customers through misleading offers and non transparent business practices. My HQ is one such agency which is not ethical in business practices.

I am in the Canary Wharf branch. The WiFi is unstable and stops intermittently. It doesn't matter if you work in web browsers, but if you are a developer like me, it causes ssh sessions to drop. It's incredibly annoying.

Extremely biased service even among members, extremely unprofessional - i won't recommend wework to anyone.

Awful, Awful company. Avoid at all costs if you can, not worth the money or hassle

On my tour with Lauren she was extremely arrogant and phony. When my company asked about the free month promotion she told me that was no longer available. However, that was not the case. We had to fight tooth and nail to get what was offered online and she didn’t even think to apologize. Would not recommend WeWork with people like her in the field.

we are working in Wework San Mateo. So far so good, space, coffee, milk... BUT a little bit expensive, you have to use credits if you book a meeting room or work in other wework offices.

I'm an all-access member, working completely remotely. I'm on the discount now but was planning to pay full price. It's really, really not worth it. Most of the all-access spaces are essentially a few desks or tables in the lobby/basement of a building. There's usually a coffee machine and comfortable couches and nice decor, but it's often very noisy, and it's hard to get serious work done. I'd pay maybe 150£ for it per month, because it's nice to get out of the house. 300+£ for this is wayy too much. It's not much better than working at a coffee shop, and it's way way more expensive.

Extremely poor customer service. Booked a meeting room through the app. Paid £600 outright. Notified that all was fully refundable if cancelled 24 hours before booking. Tried to cancel through app 4 days before booking. Not possible error messages. Emails customer service through app. No response. Calls 3 days before booking date. Customer Service agent unable to refund has to speak with IT dept. Will email back. Nothing. No refund. Terrible customer service

Ce matin samedi 6 août aucun agent de sécurité sur le site wework de Bercy’ il faut attendre Qu un client veuille bien vous ouvrir la porte pour les usagers à mobilité réduite, est ce légal d à cuiller des clients sans aucun agent de sécurité? Que se passerait il en cas d accident? Navrant et dangereux

Une catastrophe, aucune cohérence et coordination dans les services. Prélèvement sur des comptes de tiers douteux!
Sur nos comptes tout est à jour mais personne n’a de visuel!
Aucun service de facturation pour répondre, mais l’argent est encaissé!!
Je comprends mieux la série wecrashed!!!

The worst service I have seen till now from a shared office space company.
In the WeWork office at Atrium Amsterdam Zuid on the 6th floor we have two unnecesarry doors blocking the hall way. I asked few months back what the purpose is and why they can't be removed or at least kept open all the time. Till today I didn't get a proper answer.
The 4th and 5th floor are exactly the same and they don't have those doors.
Second annoying thing is that every door opens with a key. I asked why we don't have what every office has? A keycard or token to open the door. Answer: You can have that but pay us 3000 Euro. Very sad, Regus and Spaces don't ask extra for this.

And then the toilets, they are filthy most of the times.

We’ve had a truly awful experience with the WeWork Leasing team, and it’s hard to express how demoralizing and frustrating the experience has been working with them. It’s felt like a genuinely predatory experience. They went weeks without responding to our requests to move out, only to then inform us we didn’t give advanced notice. Well, the reason we weren’t able to give advanced notice is because we were ignored for weeks on end (including 5 emails in a row). I can’t warn others enough to avoid WeWork. It’s incredibly costly and there are so many other great local options won’t extort you and leave you feeling defeated and betrayed.

Wework in Holborn: Absolutely ridiculous. We are paying for 12 people hot desks, but every time they come to move us, saying that there is no hot desk anywhere.

So we literally pay to get inside, but have nowhere to work at.

The mix toilets are off putting. As well as people turning up with dogs.

Complete Harassment - faulty system that takes money off people for monthly payment and then claims it was never paid. they have cases against them in country court claim for duping people for money. please avoid these people to save yourself from pain.

Horrible service experience, extra charges not agreed and never returned, delay without notice for collateral deposit return ( 2 months delay and I am still waiting) and more!

I sent an email to the CEO of Latin America explaining all the situation, the result: email never answered!
If the CEO doesn't care about their clients, imagine their Team.

I definitely do not recommend WeWork.

COMPLETELY DISSATISFIED AND NO MY CASE IS NOT RESOLVED.

I never leave reports so this must greatly dissatisfies me in order to spend any second on a feedback survey. I have cancelled my membership about a week or more before my membership ended. Can't remember exactly but I did it FAR in advanced because I knew I would be travelling. Yet my card was still charged- surprise surprise.

Firstly, I DO NOT understand why a refund process requires a bank deposit form to be filled. I don’t know all this information off hand and frankly some info my bank did not even have like the BIC code or whatever code even though its a well known bank (TD). Not sure why this is even required for refund, can’t you refund back on card like all merchants out there?! Not sure in what way WeWork is benefiting from this process especially for their reputation. It does not make it convenient for the consumer AT ALL.

Most people needing Wework spaces are entrepreneurs with BUSY schedules. But nevertheless, I complied, and called my bank in order to fill out form with information required. Might I add, they were not only surprised I had to fill out this form, but cautioned me against the sensitive info I would be giving out compromising my bank account and ALSO were confused by some of the info questioning whether this is a legitimate company. They even had to refer to upper management to get the information I needed to fill this damn form.

But, I did so anyway. 3 times in total in fact over the course of 2 months. The first time apparently info was wrong. So yet I had to call my bank to verify AGAIN.

Second time, I was on phone with them WHILE filling the form to ensure correct info. The lady Keerthana, told me I would receive a refund in 7-10 days. Great! I waited. Its been almost 2 weeks so I contact once again. Support team said 'they never got it' or 'there was a glitch in the system'.

No luck, made me wait. No direct line to call support team. Says will escalate case… that’s all.

So then I found out my travel plans are cancelled and I needed to use Wework again. Honestly LOVE the space, love it so much. It’s my second home and many locations, very convenient but this process of refund has been a nightmare. I asked that since there are credits in my account already that was failed to be refunded if I can just simply use it to reinstate my membership— all wasted time forgiven. BUT , apparently I can’t do this! Not only was I unable to sign in to my account to simply use the credits to reactive membership but the team told me I had to wait for a refund 7-10 days or forever for that matter based on this experience e— to restart the membership.

So yet Im here again, calling everyday asking about the refund because id like to get it before paying again to use the space as you can understand the hesitancy.

Got that form sent to me AGAIN. And AGAIN I called my bank because I dare not put in wrong information NOW.

I filled out the form for the THIRD TIME. They just sent me an email confirming the last four digits of the bank account it does not match mine which I had clearly wrote down in the form. I question the competency of the employees in the company.

I am so entirely frustrated with this process. It has been the most dreadful customer service experience. The only other one I can compare to is DHL express and I would say Your’s is significantly worse based on how long you ve made a loyal customer wait for a refund and lack of convenience with using credits in account.

And I AM STILL WAITING for that refund with high uncertainty whether they are even doing this properly.