WeSwap Omdömen 

Loaded money to go to Greece. First time I used it the tax wasn’t accepted. Tried to get on web site but the App wouldn’t load. Back in the UK I still can’t get the App to load. What is going on? I am beginning to suspect fraud, not just bad customer service. Anyone experiencing the same?

Stuck in Spain with no way of loading funds to it. 4 days and still can’t load any funds.

I have edited this review and upgraded to 4 star as my issue has now been resolved.
Once they deal with your query it is resolved no problem, just need to allow a bit of time.
With regards to the card itself, have been a customer for a few years and always found it to be very useful ans a lot cheaper than using the banks for money whilst abroad.

I am in Spain and have been unable to load my card from 22 nd Oct. my wife’s card is the same. There is an announcement on the App stating the issue which will be resolved shortly…. It’s now 4 days. I ve sent an e mail but no response to date. Anyone else with this problem ? Very frustrating and have lost confidence in the card.

Beware. Money disappeared from my account when WeSwap 'upgraded' app and card issuer. I have called, left messages and emailed. No response from them.

new card not working abroad since 2.0 upgrade. Customer services are so slow to respond. Looking to move to another provider

I had almost given up on WeSwap as the transition to version 2.0 has generated lots of customer queries. I had an email query about my balance correctly resolved after about 4 weeks (I had forgotten about a transaction). I then had to get in touch urgently to use my card online. I left a voice message twice on the Friday and emailed them as well. On the Monday (next day business hours) I got a call which resolved my query (basically tech dept has really confused users with on/off settings). Jackie was wonderful helping me understand where I had gone wrong and my order has been successfully processed. Give them more time; they do respond to urgent queries quickly.

Weswap version 2 is absolute abysmal!! Keep your money away from it. Lost my card, tried to get in contact and I got a standard email days later directing me to frequently asked questions. No one has attempted to replace the card, no answer after leaving a voicemail advising. Have asked to close my account, no heard anything. Then I saw they had stopped loading cards the other day. Swiftly managed around about way to transfer my money out, (the app would not let me transfer money back to my account and had no way to withdraw without a card). Worst customer service ever and I would take a wild guess and say they are going down the tubes. If they aren’t yet, they will soon. AVOID AVOID AVOID. I thought I would add this bit on incase it helps anyone. I added my we swap card onto my paypal account, I then paid all my money into a family members paypal account, who then transferred it back to my bank. Hopefully this might help someone get their own money back!

On receipt of WeSwap’s letter re account closures we applied to have all our wallets emptied and paid into our current account. They initially sent us the wrong email address but quickly corrected this. We applied but had read some very worrying comments on Trustpilot about how difficult it was. We became concerned as we had WeSwap holding over £4000 of our money.
Our concerns were ill founded- IDT Finance handling the refund were super efficient. I contacted them 5/6 days after the initial application, they responded with an update by return and the cash was in my bank account within about 8/9 working days along with a confirmation email. We really cannot fault either WeSwap or IDT Finance thus the five stars. Perhaps the key is following the instructions issued to the letter thus avoiding hiccups.

It seems like a common theme here, I actually received an email from them in Oct saying that if I didn’t respond by the end of September that my money would be suspended. I have tried to contact them as I have a decent balance on the card, only 2 attempts so far, by the look of the other customers I need to try at least 4 times and also complain to IDF.

As the other writers have said, this is my money, I set it up with the original card, I have now opened a new account (no idea why!) but also a Revolut card. I want my money back and I really hope that they have not been deducing a monthly fee…

After several emails over the last few weeks to Weswap, IDT Financial Services, and Monovate, FCA and the Financial Ombudsman, I have finally had my account balance refunded to my bank account, with profuse appologies.
The only way I would consider using Weswap again would be if they were to reinstate their PC webpage account presence as I do not consider smartphone apps to be secure enough for financial, transactions.
KP

I have had a we swap account for around 3 years, up to now its been fine. however I tryed to load my card a few days ago and it was declined, I checked with my own bank and they told me there we a problem with the system. I tried another Debit card and We Swap are now declining that. I have emailed them and left several messages but they have not got back. I still have money on the card so a bit worried now. Not the sort of service you expect from a international transfer card.

Absolutely disgusting 4 emails and 4 phone messages NO RESONSE to any.
I have money on my card and cant access my own money. 4 days now.
Dreadful company!!!!! PS More emails and letter to CEO 4 more days and NO RESPONSE Reply to one email addressed to somebody else.!!!!!!!!!!!
They have my money and I can not access it!!!!!!!!

Very disappointed emailed all the details as requested to get a refund to close my account but still not received anything yet, no email to acknowledge and no money. I used WeSwap for three years with no problems just don’t need it now as I have a current account that doesn’t charge for purchases abroad

I can't understand the folk that had bad experiences and blatantly ignored about refunds until they wrote a bad review now coming back leaving a good review.

Don't forget this was your money and you shouldn't have to write to them multiple times and leave a bad review to get your refund. Their customer service was terrible until you publicly called them out on it.

I too funnily enough got my refund after leaving my last review and I also emailed IDT financial services who got back to me very quickly. I still don't trust them and I'll never use them again.

I have also done some business with WeSwap, and when I received an email telling me that I needed to upgrade to WeSwap2, it was already past the deadline for the closure of my old account. I have emailed them to transfer my funds to a new account and have received nothing except a new card (with a zero balance).
I am really worried about the funds which I had in my card, and I am contemplating contacting the FCA.

It seems like WeSwap only gets back to you when you write a review so I’m writing another final got my new card but can’t activate it as the code on it can’t be recognised so I’ve finally had enough of this very poor company and app I’ve requested a full refund of my funds as I have no confidence in them anymore to provide me with holiday funds when required as they have already let me down when they were needed. I wonder how long I may have to wait for my money back?

Further to my 13th Oct 1 star review, I should add that I had been perfectly (5 star) happy with Weswap for a number of years, and the bad review was due to my emails and voicemails having been seemingly ignored.

The day after that review, whether coincidentally or not, I received an email advising me that my refund was in hand, and today, 6 days later, with no further correspondence between us, I received payment in full.

This, therefore, is the update that I promised, and it will be seen that I have upgraded my rating to 4 stars, to cover my own entire personal experience with the company, disregarding what others have been saying.

This company are nothing more than glorified scammers in my opinion. After the great countdown to the realise of new App and card it all went down hill. Had no probs before even recommended a few friends. It took over a week for my wallets to be transferred over to new card once I activated it which they didn't mention and when I did try to make a withdrawal it declined me. After several attempts and eventually giving up I discovered by playing around on the app I discovered a toggle to unlock the card, again no one told me this. I changed up £150 for euros before a trip to Tenerife, which you now get a 2% change immediately, were as before if you did the exchange over 7 days there was no or minimal charge. While away after eventually getting the card to work the atm to withdraw my €170 it wanted to charge me €5 euros, I cancelled the transaction as I know I shouldn't have been charged and tried again. Same happened but needed the euros so continued anyway. On returning home I checked my wallets as I'd received an email from these people saying they'd overcharged people by mistake and a refund would be issued. On closer inspection i'd been registered as withdrawing double the €170 and instead registered as taking €340 which was not the case. I know this is not a credit card so can only draw out what I have in the wallet. Or that is what I assumed, in fact I'd had about 3500tl turkish lira in another wallet which I'd accrued over the previous 18mths when the rate was really good and saw they taken 1800tl out at a really poor rate and to add insult to injury charged me for the privilege as now there was €159 in the Euro Wallet, this made no sense at all. I have emailed them, let messages on the customer helpline, filled out feedback form, left messages on Twitter and Facebook and they still have not try to contact me. All I would say is stay clear, when I first opened the account it was really good so much so I recommended a few friends. Now I will be recommending they withdraw their money asap and close the account before they fall victim to these con merchants.

Update: Later the same day I received an email saying that my refund was being processed. And 3 days later the money is in my bank account. Bye-bye Weswap and your new expensive terms and conditions.
It is now well over a month since they closed my account whilst I was abroad. No action on my refund request or follow-up emails. The gap has given me the time to look closely at the new terms and conditions and there is now absolutely no reason for using weswap.
Yet another automated response in my inbox, when do I see some action, weswap?