WeSwap Omdömen 

POOR SERVICE!! I was a big fan of Weswap user interface was amazing and support was great too Pre Covid, now when I top up in GBP it takes the money from my account in Euros after numerous attempts to contact them and being charged fees by my bank it's cheaper to go to the competitors who offer better support, when I Email them about the Issue they reply with the same stock reply about changing the currency to GBP which I have done numerous times! Still tops up in Euros though.... poor showing and judging by the reviews I think it's best to steer clear of this outfit.

So I was a big fan of Weswap when it first came out. It was really competitive rates of exhange and low fees. But my latest trasnfer into Euros cost ne 2.49% in fees which is really uncompetitive. I wont be using Weswap again and will shift to other providers.

I started using my WeSwap card for a holiday in 2019. Covid hit, The small amount of funds I had on the card is still there I believe. Today I tried to log in from my PC, which is where I originally set the account up. I found that I had to scan the new version to my mobile, after many, many attempts to scan supporting documents to verify my ID, I eventually got to the stage where I wanted to load currency for a holiday I will be taking in two weeks. Still waiting for the test transfer to be acknowledged. The app advises that there is a six digit code with transfer, yet when I check my banking app the code is not shown, I then go into an endless loop of trying validate, the app even kicked me out on occasion. As the card expires at the end of my upcoming trip, I'm wondering it it's worth the hassle

Do you not think reading all the reviews that you have a serious issue with customers unable to load cards, instead of replying with the bog standard scripted message, why do you fix the issue and reply saying you've fixed the issue!!!!!

Had the first WeSwap card and was great until they changed banks and changed to WeSwap 2, tried several times to get my £275.00 back from WeSwap and the bank they used but did not succeed.
Do not use this company.

I'm quite unable to load any more money onto the card. I've tried from two different bank accounts and both payments have been rejected. The card's not much use if I can't load any more cash to it.

The registering process was shocking and I kept getting perfectly good images rejected. Subsequent communications were slow or non existent or ignored. Eventually I did get registered and made the mistake of loading £150. The money left my account immediately and sat pending for 24 hrs only to be rejected with no explanation. It hasn't yet been refunded to my bank and I again await a response from WeSwap. Avoid at all cost !

Since WeSwap 2.0 started I have had some big problems but they were resolved by Customer Care Assistants eventually. I was able to take some money out in Tenerife.
When will the load facility be restored? Why has it been disabled for so long?
I have about 5 euros balance and cannot load any more. Difficult to spend 5 euros, unless I buy a Coffee!

Issues in verifying ID for WeSwap2.0. When this was finally resolved, I do not have access to the balance in my account. I have tried calling for their voicemail option, but this cuts me off. Emails are going unresponded to. This is very concerning. I have a relatively modest amount in my account, but recommended the service to family members who left significant balances in their account and are facing similar issues. Unacceptable.

Once I resolved the remembering my PIN problem and whilst unable to load any more money I was able to easily use the Swiss francs on my WeSwap card in Zermatt last week without any issues.
I also swapped a few £ for Swiss francs - again no issues.

It would be helpful to know if and when the load facility will be available again.

I have just tested my card in an ATM and the transaction has been declined. made sure the pin was unlocked before i used. Going away in a few weeks and this would be a major embarrasment. I wnt to use the support app on my mobile and all i get is a 'bot' that asks stupid questions and points to various help articles that are about as helpful to a woodpecker as a rubber beak. I await with excitement to how long it will take for weswap to contact me. No doubt i will be here again shortly. WeSwap - either sort out your app so it works or return everybodies funds so they can get a product that does work.

BEWARE Do not put any of your money with WeSwap.
I have tried for months to contact them sending emails and leaving many voice mails, we have not had a single response. They have my money and since they changed their app we can no longer access our funds. Is this not fraud? I am left with no choice than to contact the police.
Do not use this company.

The worst thing Weswap did was to migrate to Weswap2. It used to be great and to be fair I’ve now had all my money back but I still won’t be using then again

Weswap 2 is absolutely terrible. Also can't use my card at all abroad it's so embarrassing getting rejected in every shop I go in

Email for support and nothing

WeSwap got hit badly by Covid which affected its services as it was bought by Blackthorn. Services are not yet 'back to normal' (Feb '22), i.e. you can't put new money into the WeSwap acount, but when they are, I do have confidence in WeSwap. I still have some Euros in my account which I used in Belgium. I was confused by a large debit when buying fuel and so contacted WeSwap customer services (Nicole). She was BRILLIANT. All sorted with a smile.

On 1st February I used my we swap card in Tesco for £21.75, machine did not accept card so used my Lloyds card which was accepted.At home I checked both bank accounts and £21.75 had been taken from both.I have established Tesco DID NOT receive the money from my We swap card but my account is still showing as £21.75 less.I keep on getting various nonsensical reply’s from customer support about transaction being in a. Queue and it will be refunded soon,this money has been missing from my account for 9 days now I want t back or card providers telephone number

Fantastic customer service.

As I plan for my first holiday abroad in March for 2 years post Covid, I remembered I had a WeSwap card and went to look if I had any balance (assumed minimal as only loaded it by holiday) and to potentially re-load for this one.
Like everyone else couldn’t get onto the card online or by going to a cash point.
Then read all the negative reviews and thought oh well, won’t have much on it, if anything.
On Tuesday 1st Feb at 1500 emailed them and asked for someone to make contact and received a response At 0815 the following morning.
Explained I wanted to access my account and find out my balance.
Julia responded and advised I should have received a number of emails explaining situation that the money was segregated in an account IDT financial services and told me I had a balance of £304 and if I emailed a screenshot of my bank account details then the money would be processed and expect 3-5 days.
Tonight Thursday 3rd of Feb less than 2 days later, the money is in my bank account.
Julia is an absolute star, I feel sorry for those who have had a bad experience, but I cannot praise them enough.

Thanks

I complained my card was completely useless.
Julia from WeSwap has since emailed me and and resolved the issue, card know works as it should. So thank you for sorting.

Still trying to get a refund of my money,was told December but still no money card doesn't work total waste.