WeSwap Omdömen 

My experience is similar to many posts — liked WeSwap until recently when card stopped working, my money was unavailable, only tardy responses to emails, and zero responses to voicemail messages on their urgent helpline.
I requested refund from card holder (Monavate) and received email with link to form to complete. I received reply with copy of contents of my form. That was Wednesday (two days ago ). Nothing since.
I’m sorry WeSwap has run into this trouble but I literally cannot afford for this to happen again. Or countenance ever again going through the anxiety this has incurred. So I’ll be looking for another provider — someone mentioned Post Office, so I’ll look into that.
Fingers crossed that we get our funds back. Good luck everyone.

Like everyone else here, I've been unable to use my WeSwap card for the last couple of weeks, including during a recent holiday in France. Annoying. According to an email I received, and to their website, Monavate are the card issuer, they hold our WeSwap funds secure, and are now offering refunds. But has anyone actually received a refund yet? Or can you offer any reassurance that this refund offer is not some elaborate scam? Please post here if so!

I’ve used WeSwap for many years with no problems so I emailed them last night and got a reply a few hours later. I asked for my currency balances which they sent me. They also said they are working on a solution to return the service, so I’m hoping this is just a blip.

I have used We Swap for several years without any issues but this time they seem to have gone to ground. No press announcements, no replies to calls, all contact frozen and unable to access my account. I am travelling on Sunday so have had to make alternative arrangement (in the UK the Post Office does a similar card which I now have). I have some money on my We Swap card but because I cannot access it, I am not sure how much. I have applied to Monavate for a refund but I guess it will take some time. This is outrageous!

Just tried to access my app & can’t login then seen the reviews here . How do I get my money back please ? ! Any information really appreciated. Kind regards

I applied to moavate for a refund 3 days ago and I've had this response this evening
"We're reaching out with some news about your card that we know isn't ideal.

Unfortunately, a decision was made to close Manigo Services Ltd, which means your card and/or IBAN account can no longer be used or accessed as of September 6, 2024. We understand this is frustrating, and we're here to help.

What to Do Next

The fastest way to start the refund process is to visit our dedicated page at www.monavate .com/refund and fill out the form. We've made it as simple as possible, but if you need any help, our support team is just an email away at info@monavate. com.". Hope this helps 👍🏼

What does the repeated response by weswap suppose to mean? Are you recommending that everyone with accounts with weswap to now request our money back through monavate? Or shall we still wait, an hope that website maintenance gets completed? ?

Dead for me with money in US$ and Euro. Never again

Looks like gone bust again.
Only received new card about 10 days ago
Money sat on card, now locked out of account and no response from weswap help

Cannot access my money like everyone else . Have they ceased trading , does anyone know ?
Given some rubbish about access to the app not working , then no further response .
I would guess they have once again ceased trading taking our monies with them .
Can anyone advise ?
18/9 . Just getting the standard rubbish everyone else is getting . Looks like they have gone bankrupt yet again ! Just receiving standard emails like everyone else . I just wish they would be honest and admit they have ceased trading !

Had no problems loading card this year until a company we use repeatedly told us that payment was refused! Tried to access my account entering correct pin, but confirmation code does not return allowing access to my account!
Phoned and messaged them, still waiting for response to get to my funds!
Suggest everyone contacts the regulator and by-pass the bull s--t!

Our card has been blocked, we can’t contact WeSwap as they just keep saying look on our website for help.
The phone number does not work, we are going to a Wedding abroad and all our money is on the card and it’s blocked.
We have no funds for car hire and hotels, we are very stressed.
We have sent Monavate an email also and no funds or response yet! we travel tomorrow without any WeSwap currency and we are very stressed, we will try and use credit cards but I am disabled and unable to work so it could be a real problem.

In Portugal at the moment and can’t access funds loaded onto WeSwap card. We’re here for a month and there’s €1500 sitting there. Emailed company, fobbed off with cursory email, now no contact for nearly a week! Taking this further

We also cannot get any details from we swap ,how ever just for info i have some info from the weswap site pasted below just so people don't panic too much ,we have sent for a refund, see below

When you load funds into your WeSwap account, they are received by Monavate limited in a secure safeguarded bank account linked to your WeSwap Prepaid Mastercard. WeSwap receive information of the load and then the funds are added into your WeSwap account wallet.

How secure are my funds?

The funds held at Monavate account linked to your WeSwap Prepaid Mastercard are stored in a secure safeguarded bank account that is independent to Monavate’s business accounts. The funds are safeguarded and If anything should happen to either WeSwap or Monavate all your funds would be repaid in full. WeSwap don’t have access to these funds.

hope this helps

if a zero star rating was available, that's what it would be getting.

for us the system stopped working whilst in the USA on the 2nd september. at first you think it's a one off, then repeatedly continued, and still to this date, still is. numerous of emails have been issued, one has been responded to directing to monavate.. lets now try with this company! emailing every two days at this point. not sure where this stands with our funds? appears a number of other people are in the same position.

this is completely unacceptable by the company, very dissapointed and frustrated after using weswap for many years.

Am travelling and had put funds onto my card for this travel. Am blocked from my account and have been fobbed off with App maintenance, will update you.
Have just tried to get money from ATM....declined.
Tried to pay for groceries, declined.
Have been left completly in the lurch and want my money back thats in several currencies.

EDIT...I have contacted Monavate but they need WeSwap account number and I cannot get info or access my account.

WeSwap issues
Same as everyone else. App not working, can’t get new card. Email contact with WeSwap stopped 5/9.

Contacted FCA who said to contact Monavate who issued cards … no answer. Also to contact Blackthorn liquidators… Evelyn partners..no answer as yet.
Extremely worrying! Not sure where to go next!

Full refund issued 11th November after completing Monavate ID check.

Used a WeSwap card for years. Just tried to load for next holiday and can't get in. Assume that means I've lost all the money I had in there and no other card for when we go away in 2 days so too late to get another!

Had a email from Weswap to say.
If you would like to request a refund of your funds, please contact Monavate, the card issuer and account provider, directly at monavate.com .
Kindly provide them with your registered email address and bank details for further assistance.
Good luck with that ?

17Oct 2024....I got my Money Back..!!...Used the Monavate Refund page....Took 2-3 weeks...Hope Everyone else has a positive Response....Dont give up.

Currently in Crete arrived 2Sept....Loaded £500 onto Card before arrival which was accepted and converted to Euro's Thinking everything was Ok...I tried 4 times to get money out of an AtM on the next day...Everytime it was Rejected...Contacted Customer services 4 times with no Satisfactory reply other than "" We are have technical problems...."" Useless...
I have requested a Full Refund...But looking at other reviews...God Knows if I will get it back....If They have gone Bust How do we Get our Money back..???

After a reply from Weswap
I have received Nothing back From Weswap or Monavate....Nothing...Except An Automated reply...
Customer service is useless yet you still have My Money with no sign of any resolution....
What are you playing at Weswap ??

So with No help at all from WeSwap...Monavate.com who manage Weswap and Manigo now have Information..You can apply for A Refund .....BUT.....Do Not...rely on this. Any one that is affected by this Mess should also Contact their Bank.
Do a Charge Back via a Visa Dispute or if you transfered Funds using a Credit card use Section 75....The Credit Card compamy will then Refund you and go after the Company to get " Their" funds back. As per Charge Back that is done if you transferred your funds to Weswap using a Debit Card. The bank will charge you account back with your Money....But Be aware....The Bank can take it back off you...if they decide you have a Valid Claim....Failed to Provide a Service..(not a ptoduct)...
Good Luck...

Sorry the last bit is not clear...The Bank will only take the money back from you if they fail to get the money back from Monavate/Weswap...

But my Bank were very Helpful and I had my money Refunded back to my account within 48hrs. I used a Visa Debit card So I started A Visa Dispute.

Hope That Helps . Good Luck