Weston Store Heated Clothing Omdömen 

Wish they had more sizes, but I still like it.

VERY POOR CUSTOMER SERVICE!! They don't answer their phone and it took days for them to respond by email! Now, I can't return items that were purchased as Christmas gifts that don't fit. Almost every retailer has an extended return policy during the Holiday Season, but not them! There is no integrity with this company-BEWARE!

I ordered this product as a Christmas gift in early December with an expected 2-3 day delivery. The product just arrived (January 14th). Worst customer service ever!

I ordered a vest and jacket before Xmas I got the vest but now we are month later and still have no jacket this company is the worst to deal with I would not waste my time with this company they give u the run around when u ask about the product

Ordered heated vest and received in timely manner, problem is it is a women's and not a man's. I have tried to contact them via email as they will never answer the phone. It has been 4 days now with no response. Their products may be good but their customer services is not. Worst company for customer service I have ever dealt with. Since they have my money already I guess they will never contact me back and if I try to go through the return process I am sure that will not work either from others reviews.

I'd give 0 stars if I could. I ordered two heated jackets as gifts for Christmas. Only one arrived. When I reached out to them, they ignored me for over a week, then acted like I was lying about one being missing, and insisted I send them video proof. When I did this, they claimed they'd ship the second one, but that order has not shipped almost 3 weeks later. When I reached out again asking to just cancel the second jacket and get a refund for it, I got nothing but crickets. I've emailed them repeatedly over the past week with absolutely no response. Worst experience I've ever had with a company, bar none. They are awful, and bordering on scammers. Wish I'd know before placing an order. I'm am angry and disgusted. Stay away from them!

A pair of gloves was given to me as a Christmas gift from my daughter. I wanted to exchange them for a larger size and missed the return window. She ordered them on 12/3/24 but i didn't receive them until Christmas 12/25/24. They only gave return until 1/5/25 which is uncalled for as you should have 30 days from the time the gift is received. Tried contacting the company several times and to no avail. They just tell you to go to the return window which gets you nowhere and when you keep trying customer service you get answers to go to the return window. Charlie and the rest of the crew just keep saying the same thing. Well I'm stuck with gloves that don't fit right and I can tell you I will not recommend this company to anyone. They lost my business. It's to bad as they appear to have some nice apparel but won't guarantee it. I been trying this since January 8th.

wow! wish I had read the reviews first. I ordered heated insoles and they are too big. I tried to call but no one answers the phone. I emailed and messaged on FB many times. The people who answer contradict each other - one said the insoles only come in one size, one person said to cut the ones I have, one person said NOT to cut them. I sent them back to the return address, but I am quite worried that they won't send me new ones. The really funny thing is when "charlie" from customer service told me that I should contact customer service.

Ordered jacket for Christmas. Delivery took 3 weeks. No response from customer service. Then tried to exchange the jacket for a different size one day after receiving the jacket and told via computer that the exchange time had expired. Unable to contact customer service - tried 3 emails. Calling gets you a voice referring you to the website email address.

I was promised a 20% discount and a free heated hat, but I got neither when I placed my order. I wrote about five emails requesting just the 20% discount and they kept saying they wrre working on it until finally telling me they could just give me store credit. Products are not worth the price you pay. I got just as good for less from another company!

Ordered Jacket. Faulty battery, zero customer service. They don’t reply to emails or answer the phone.

Website says batteries included in the apparel. I ordered 2pr of heated pants for surgeons for Christmas. Neither pair had the battery . Very embarrassing. When I messaged about them they told me some items the batteries are purchased separately. Very confusing site. I'm sure this happens often.
Never again will I purchase from them .poor customer service. Site needs to be updated and more clear .

Bah humbug! Ordered Dec 10 and still waiting for delivery on Jan 3. Not a reliable source of Christmas gifts unless you order now --- for next Christmas.

I'd give 0 stars if possible. Placed an order and it has not shipped. Called and got someone that told me that it was shipping that day. Now ten days later, still showing as not shipped both via their website and by the UPS tracking information that says that it has not been picked up. Now the phone number says that they are too busy to answer phones and that I should Email, which I have done several times over multiple days without any courtesy of a response. Regardless of if product shows, or it's quality, I will not purchase again and will encourage others to not do so as well. They were quick to accept the money, have lied and ignored messages and the owners should be embarrassed with their service. BTW, I have NEVER left a review like this even with bad quality products or poor service but this has been the worst that I have ever experienced.

Ordered vest for Christmas gift. It’s past Christmas and still no vets. Emailed several times , received response of sorry. No tracking for vest. Phone calls to company results in direction to website. Website tracking does not work. Company is a scam

I had purchased heated gloves on 11/3 because my baby's due date was 11/26 and I wanted to have a gift for my mother for Christmas. We had the baby on 12/5 and gave the gloves to her on 12/8. Due to her schleroderma/rheumatoid and the soreness these conditions create in her hands, she is unable to wear them.
Customer service confirmed I could return the gloves since there is an extension on returns for the holiday season. When I tried to return them through the website, I was not able to since they were a few days outside of the 30 day return perio. Customer service then riscinded the return and offered me free socks as an apology for the mistake.
This company is not reputable and will not act in the customers best interest. I will never recommend or purchase anything else from Weston again.

I wish that they had more styles of the vest and more sizes. Other than that I liked the items

Find a different brand! Like other reviews have said…very strict return/exchange policy… they had changed the style of the item I purchased but STILL have old/better version posted on website. False advertising?! So I’m stuck with it because they conveniently did not return my inquiries until after return policy deadline. Some of the worst Customer service I’ve EVER dealt with, you will not get to speak to a person. Good luck if you have a warranty issue.

Stay Away! Customer service dosent even exist at this company! Scam!