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Skrivet av företaget
As a trusted local florist situated on the High Street, our team's passion is to deliver nothing but the freshest, most vibrant flowers, sourced directly from growers, to your doorsteps. We are steadfast in our commitment to enrich every occasion, making each moment memorable. Be it a joyful celebration that calls for jubilation, or solemn farewells that require a delicate touch, our diverse selection of floral arrangements caters to all.
Our team of skilled florists dedicate their time and talent, marrying their love for nature with their artistic flair, to create uniquely captivating bouquets. These bouquets are not just mere collections of flowers; they are the embodiment of your sentiments, designed to leave a lasting impression.
At our core, we believe that it's not just about selling flowers. It's about creating beautiful, unforgettable experiences that linger long after the flowers have wilted. It's about connecting hearts, nurturing relationships, and spreading joy.
If our service has brightened your day or eased a challenging moment, we would be incredibly grateful if you could spare a few moments to share your experience with us. Your feedback is invaluable to us. It provides insight into what we are doing right, how we can improve, and aids in shaping the way we serve our beloved community. Your voice helps us to grow and continue delivering excellence in our floral service.
`60 High Street, West Malling, ME19 6LU, KENT, Storbritannien
4,1
15 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Hi Nikki , many thanks for your quick response to the mis-spelling of my Aunt's name , and the subsequent kind visit with an apology and gift , which was much appreciated by both of us. My Aunt loves the flowers and I have now changed the review to a deserved 5 stars !. Many thanks again , and have a lovely Christmas.
West Malling Flowers did my wedding flowers this year and they exceeded all expectations. The arrangements and bouquets were beautiful and the quality of the flowers used meant they lasted for a long time afterwards. They are a lovely team to work with, with so much knowledge they turned my plans into something spectacular. I would not hesitate to recommend them.
Svar från West Malling Flowers
Thank you so much for your wonderful review! We're absolutely delighted to hear that your wedding flowers exceeded your expectations. It was such a joy to bring your ideas to life and be part of your special day.
We're so pleased they lasted beautifully and made the day (and the days after!) feel even more special.
Thank you again for the recommendation.
Take care.
Nikki and the team at West Malling Flowers
I ordered a floral tribute for close family members funeral to be delivered to the funeral directors. I paid £50 for an open sheaf. The arrangement was very small and the flowers were wilting on the coffin which was very embarrassing and upsetting. My sister also had the same experience. My sister complained and was offered a refund which she declined because you can never put it right when it comes to a funeral. My sister gave her my details but the business owner never contacted me to offer me a refund. I was so embarrassed when I saw the flowers compared to the other mourners who got their flowers elsewhere.
Svar från West Malling Flowers
Firstly, please accept my sincere condolences for your loss. I am so very sorry to hear that the floral tribute for your close family member did not meet your expectations on such a deeply important day. We never want any of our customers to feel disappointed, especially at such a meaningful occasion.
Your feedback is truly valued, and I am very sorry that you were left feeling embarrassed and upset. I also apologize that you were not contacted directly following your sister’s conversation with us, this was an oversight on our part, and I’m sorry for any further distress this caused.
We are currently reviewing how we describe and present our different tribute styles, including open sheaves, so that families can feel fully confident that their flowers will reflect their wishes and the love they want to express.
We would very much like the opportunity to make this right with you personally. Please do contact me nikki@westmallingflowers.co.uk and I will ensure we address this with the care it deserves.
With deepest sympathy,
Nikki Meader
West Malling Flowers
Quality long lasting flowers, beautiful bouquets and super service. Thank you.
Svar från West Malling Flowers
Thank you so much! We’re thrilled you loved the flowers and service. We’ll always aim to keep things beautiful and lasting! 💐✨
Thank you so much for the Christmas table decoration workshop that you ran on 17 December 2024.
I had never participated in a floral arrangement class before but wanted to make a special display for Christmas.
The workshop was fun, relaxed, supportive and I learned so much about how to prepare the oasis, fix the candles and prepare all the foliage and dried items as well as how to arrange them.
Sian provided lots of clear guidance to the group of about 10 people and also helped individually to ensure that we all went home with a decoration that we were happy with. I have been so pleased with the final result, which has looked fabulous on my dining table!
Holding the workshops in the florist shop provided a really nice atmosphere, with all participants and Sian providing a friendly environment.
I will definitely look out for another West Malling Flowers workshop!
The flowers for my mother's funeral were beautiful. West Malling Flowers had managed to source and incorporate all her favourite flowers in a display that spoke of joy. They also at very short notice produced a display for the wake.
Excellent service, can't rate them high enough
I got in touch with West Malling Flowers via email for some very bespoke funeral flowers. Nikki and her team were brilliant! I had a specific idea of how I wanted the arrangement to look and they excelled at recreating it for me. It could not have been a better service, with a friendly, approachable, compassionate, team. They even used some flowers and foliage from our garden. It was a beautiful, personnal tribute.
Thank you all for your much appreciated service. Everyone who attended commented on how beautiful and personal the flowers were.
I ordered some flowers for my daughter and son in-laws wedding anniversary I explained that I wanted something very natural and not too arranged. The bouquet was amazing, and exactly what I asked for. I will certainly use them again and recommend them to anyone.
Svar från West Malling Flowers
Hello Janet,
Thank you so much for your lovely review and for choosing us to create a bouquet for your daughter and son-in-law's wedding anniversary.
We're thrilled to hear that the natural, unstructured style of the arrangement was exactly what you were looking for.
Your satisfaction and willingness to recommend us truly mean the world to our team.
We look forward to crafting more beautiful floral arrangements for you in the future.
Thank you again for your trust and support!
Nikki and the team at West Malling Flowers
I have ordered and purchased flowers directly from West Malling Flowers on a number of occasions and have always been absolutely delighted.
The bouquets ordered online are always beautifully made with a wonderful selection of flowers and delivered with care.
I would definitely recommend West Malling Flowers to family and friends. The staff are just lovely and very helpful if you are stuck for ideas. I love the idea of using an independent florist and have never been
disappointed.
If you haven't already done so, give them a try. Thank you from Carole
Svar från West Malling Flowers
Hello Carole,
Thank you so much for your wonderful review and your continued support of West Malling Flowers! We are thrilled that you have been delighted with each bouquet and appreciate your kind words about our selection and service.
Our team loves to provide that personal touch and help spark ideas for our customers, and it's always rewarding to know that this has made your experiences with us enjoyable. Being an independent florist gives us the unique opportunity to connect with our community, and your recommendation to family and friends means the world to us.
We're so grateful for customers like you who appreciate the value of personalised service.
Take care.
Nikki and the team at West Malling Flowers
I was really pleased with my wedding flowers . Sian did an amazing job and definitely well worth the money. Sian was very helpful when it came to ideas about what type of flowers would go together. I highly recommend west Malling flowers
I have used West Malling Flowers on three different occasions this year.
All I can say is absolutely perfect beautiful displays. Well worth the money.
Service excellent friendly professional.
Svar från West Malling Flowers
Hello Colin.
Thank you ever so much for your kind words and for choosing West Malling Flowers for your floral needs. We're thrilled to hear you've enjoyed the displays and found our service to be both friendly and professional. Your satisfaction and trust in our work mean the world to us.
Looking forward to creating more beautiful arrangements for you in the future!
Nikki and the West Malling Flowers Team
Disappinted to what i picked up on tuesday for a special occasion. £50 on the worlds smallest boutique, i should have took note of this when i collected them but i was busy and in a rush.
Ripped off, they saw me coming from a mile off.
Svar från West Malling Flowers
Dear Greg,
First and foremost, I want to apologise for our delayed response and express our sincerest apologies that your recent experience with us did not meet your expectations. We understand the importance of every special occasion and the role our bouquets play in making those moments memorable. Hearing that you were disappointed is something we take very seriously.
Upon receiving your feedback, I personally took the initiative to look into our records to find your order. Interestingly, I could not locate an order under your name for Monday or Tuesday. Given there are two florists in West Malling, I wonder if there might have been a mix-up with the shop. Could you please confirm if the bouquet was indeed from West Malling Flowers (it would have been in a blue bag) This will help us address the issue more directly and ensure that we are the right recipients of your feedback.
If it turns out that your experience was with our shop, I want to assure you that we are fully committed to rectifying the situation to your satisfaction. Whether you didn't mention your dissatisfaction at the time due to being in a rush or for any other reason, we believe in standing by our service and products. We would be more than willing to offer you a replacement bouquet at a later date of your choosing, or if you prefer, a full refund. Your satisfaction is our top priority, and we are here to ensure that you receive the quality and service you expected and deserve.
Customer service is at the heart of what we do, and feedback like yours, while tough to hear, is invaluable in helping us improve. We are here to listen and to make things right. Please reach out to us directly at info@westmallingflowers.co.uk at your earliest convenience so we can resolve this matter to your satisfaction.
Kind regards,
Nikki Meader
West Malling Flowers
Always fabulous amaryllis every Christmas , thank you
My family and I used West Malling Flowers for our dear Mum's funeral this week. We were blown away by the arrangements we ordered and the service we received. All the flowers were beautiful and there were many! All those who attended commented on how fabulous they were. I made several phone calls adding to and changing a few details and all my calls were met with kindness and patience. West Malling Flowers are highly recommended and we will definitely be using them again.
Trish Rabbitt
Sent from Outlook for Android
Svar från West Malling Flowers
Thank you Trish.
We're were honoured to have been part of such a significant occasion for your family. Your kind words about our flower arrangements and service are highly valued. It was a privilege to assist you during this difficult time. We look forward to serving you again at West Malling Flowers.
This florist goes above and beyond. Their knowledge and skill is the best I’ve ever come across and I use florists a lot. They couldn’t have been more helpful and took the time to understand my wishes and needs. I can personally recommend West Malling flowers and will always use them myself.
Svar från West Malling Flowers
Hi Tina. We're thrilled to hear of your outstanding experience with West Malling Flowers. Your words highlight exactly what we strive for: understanding, knowledge, and skill. Your satisfaction and recommendation mean the world to us. Looking forward to creating more beautiful arrangements for you in the future. Thank you!
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