Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can't fault this company at great prices on wood and materials fixings etc great delivery service. Had to ring to add to order customer service was brilliant 5 stars ⭐⭐⭐⭐⭐ will be new supplier of wood... Se mer
No contact when was being delivered as they said would left messages and talked to them number of times will call back didn't said would have by set date after chasing on contact again didn't turn u... Se mer
Företaget har svarat
Always a pleasure deal with both on the sales line and with the delivery drivers. Drivers are very helpful in helping to move the order to convenient locations which is very appreciated.
Företagsinformation
- Brädgård
- Gör-det-självbutik
- Trädgårdsbutik
- Trädgårdsarkitektursbutik
- Plywoodleverantör
- Butik med utrustning för träslöjd
Skrivet av företaget
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
Kontaktuppgifter
Wharf Road, SA11 2JX, Neath, Storbritannien
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4,5
Utmärkt
171 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service, prompt delivery with a very helpful driver however two pieces of timber joist were out of shape,Wern timber prices with the lowest of all timber merchants in the area.
29 augusti 2025
Long wait for delivery date
Long wait for delivery date, email sent said delivered ,before driver was dispatched.
29 augusti 2025
Svar från Wern Wood Timber Merchants
Thanks for your review, Mr Densumbe — we appreciate you taking the time to share it.
Sorry to hear there was a delay and confusion around the delivery notification — that’s not how it should work. We’ve since made improvements to how delivery updates are handled to avoid that kind of issue.
Thanks again for your order and your feedback.
Excellent service
Excellent service and very helpful when ordering materials, can’t ask for more
29 augusti 2025
Can’t believe how much you save going…
Can’t believe how much you save going to see these guys I often drive a 60mile round trip from Burry port.
6 augusti 2025
Ordering easy and prompt delivery only…
Ordering easy and prompt delivery only issue is it started they would message to let you know when they would deliver but we only had a phone call when driver was 15 minutes away
5 augusti 2025
Always helpful
Always helpful, full of knowledge, and delivery is always easy. Cheers guys.
31 juli 2025
Great service once more
Great service once more. Always competitive and excellent communication.
31 juli 2025
No contact when was being delivered as…
No contact when was being delivered as they said would left messages and talked to them number of times will call back didn't said would have by set date after chasing on contact again didn't turn up had to call and chase again
But when did get here very helpful delivery driver and wood seems good but nit fitted yet due to delivery delays
29 juli 2025
Svar från Wern Wood Timber Merchants
Thanks for your review, Robbie — we appreciate you taking the time to share it.
Sorry the delivery and communication didn’t go as they should have at the time — that’s not the standard we aim for. We’ve since made improvements to how we manage delivery scheduling and updates, so feedback like this has helped shape that.
Glad to hear the driver was helpful when it arrived and that the timber looked good.
Thanks again for your order and your feedback.
Great prices
Great prices, quick delivery and followed instructions.
Great resolving an issue (I created) when I ordered the incorrect size wood in error.
11 juli 2025
Excellent - wood cut exactly
Very highly recommended! Purchased some marine plywood and they agreed to make a cut in it to my specified dimensions. This was done perfectly down the the millimetre and the wood slotted in easily to its intended spot. Very happy with your service (easy to text chat with via Whatsapp too) Many thanks to you!
11 juli 2025
Omdöme utan inbjudan
Easy to order
Easy to order , prompt delivery, and driver kept us informed,leaving our wood neatly where requested as we were out.
11 juli 2025
Great value
2 juli 2025
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