Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can't fault this company at great prices on wood and materials fixings etc great delivery service. Had to ring to add to order customer service was brilliant 5 stars ⭐⭐⭐⭐⭐ will be new supplier of wood... Se mer
Always a pleasure deal with both on the sales line and with the delivery drivers. Drivers are very helpful in helping to move the order to convenient locations which is very appreciated.
No contact when was being delivered as they said would left messages and talked to them number of times will call back didn't said would have by set date after chasing on contact again didn't turn u... Se mer
Företaget har svarat
Företagsinformation
- Brädgård
- Gör-det-självbutik
- Trädgårdsbutik
- Trädgårdsarkitektursbutik
- Plywoodleverantör
- Butik med utrustning för träslöjd
Skrivet av företaget
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
Kontaktuppgifter
Wharf Road, SA11 2JX, Neath, Storbritannien
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4,5
Utmärkt
168 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good company
Good company unfortunately let down on the delivery day had to wait for the next day. Good quality product.
4 april 2026
Very pleased
Local firm. Best price I could find. Easy ordering. Good delivery arrangements and really helpful driver. Not used it yet but product looks good too.
1 april 2026
Great service I will say to talking to…
Great service I will say to talking to a lovely man on phone he said if I need help ordering on line just to phone him back thou it was easy to order on line ..
Didn't wait long few day and had my wood delivered by this lovely man took my wood around back for me 100%will be using these again
31 mars 2026
Svar från Wern Wood Timber Merchants
Thanks for your review, Jacky — really appreciate it.
Glad the team were helpful over the phone and that ordering online was straightforward in the end. Good to hear delivery was quick as well, and that the driver took the time to get everything where you needed it.
Thanks again for your order — we look forward to helping again.
Svar från Wern Wood Timber Merchants
Thanks for your review, David — really appreciate it.
Great to hear the delivery was quick and the driver helped get everything sorted when it arrived.
Thanks again for your order.
Brilliant delivery time
Brilliant delivery time. Excellent prices. Really good customer service over the phone. 10/10.
31 mars 2026
Svar från Wern Wood Timber Merchants
Thanks for your review, Douglas — really appreciate it.
Glad everything went smoothly, from the call through to delivery, and that the team were helpful when you needed them.
Thanks again for your order.
Svar från Wern Wood Timber Merchants
Thanks for your review, Craig — really appreciate it.
Glad you’re happy with the pricing and communication — that’s what we aim for.
Thanks again for your order — we look forward to helping again.
Svar från Wern Wood Timber Merchants
Thanks for your review, Glen — really appreciate it.
Great to hear you’re happy with the quality and pricing — and even better that you wouldn’t go anywhere else, that means a lot.
Thanks again for the support
Disgraceful company
Disgraceful company with the worst customer service.
20 mars 2026
Omdöme utan inbjudan
Svar från Wern Wood Timber Merchants
Hi Marv,
We take feedback seriously, but we’ve not been able to match this review to any order in our system.
We also can’t find any record under the name provided, and the account appears to be based outside our trading area, which makes it difficult to link this to a genuine order.
If this does relate to a legitimate purchase, please contact us with your order details so we can investigate properly and resolve any issues.
— Wern-Wood Team
Ordered and paid online for some fence…
Ordered and paid online for some fence posts.
I picked them up within the hour and all went smoothly.
Best prices in the area.
6 mars 2026
Svar från Wern Wood Timber Merchants
Thanks for your review, Jason — we really appreciate it.
Great to hear everything was ready quickly and collection went smoothly. We aim to keep things simple and efficient so you can get what you need without any hassle.
And we’re glad you noticed the pricing — we work hard to stay competitive against other local timber merchants.
Thanks again for your order, and we hope to see you again soon.
I found them very Helpful
I found them very Helpful, as they came at the time that they said they would and the driver helped me to put the wood where I wanted it.
2 mars 2026
Svar från Wern Wood Timber Merchants
Thanks for your review, John — we really appreciate it.
Great to hear the delivery arrived on time and that the driver was able to help get everything where you needed it. We know that makes a big difference on the day.
Thanks again for your order, and we hope to help again soon.
Used twice
Used twice, once in store and once for home delivery. Top service both times.
28 februari 2026
Svar från Wern Wood Timber Merchants
Thanks for your review — we really appreciate it.
Great to hear you’ve used us both in-store and for delivery and had a good experience both times. That consistency is exactly what we aim for.
Thanks again for your support, and we look forward to helping you again soon.
Great choice and excellent delivery service
Easy to use website and great prices.
Quick delivery with 1st rate communication.
6 mars 2026
Svar från Wern Wood Timber Merchants
Thanks for your review, Stephen — we really appreciate it.
Great to hear you found the website easy to use and our pricing competitive. We’re also pleased the delivery and communication hit the mark — that’s exactly what we aim for.
Thanks again for your order, and we hope to help again soon.
Briton Ferry Store
Nice lads at the site, helpful. Reasonably priced and good quality of timber. Would highly recommend. For all our renovation job we have purchased all wood from here and won’t go anywhere else.
3 mars 2026
Omdöme utan inbjudan
Svar från Wern Wood Timber Merchants
Thanks for your review, John-Luke — really appreciate it.
Good to hear the boys in the yard looked after you and you’re happy with the timber and pricing. Even better knowing you’ve come back to us for your renovation work — that says it all.
Thanks again for the support, we’ll be here when you need us next.
Svar från Wern Wood Timber Merchants
Thanks for your review, Kevin — really appreciate it.
Glad everything went smoothly and the delivery was quick — that’s exactly what we aim for.
Thanks again for your order, and we’ll be here when you need us next.
Top quality prices and amazing service
Top quality prices and amazing service
28 februari 2026
Omdöme utan inbjudan
Svar från Wern Wood Timber Merchants
Thanks for your review, Kamran — really appreciate it.
Great to hear you’re happy with the pricing and service — that’s exactly what we aim for.
Thanks again for your order, and we’ll be here when you need us next.
Brilliant service and stuff
Brilliant service and stuff, best prices around 👌
27 februari 2026
Omdöme utan inbjudan
Svar från Wern Wood Timber Merchants
Thanks for your review, Thomas — really appreciate it.
Glad you’re happy with the service and pricing — we work hard to stay competitive.
Thanks again for your order, we’ll be here when you need us next.
Brilliant service and staff very helpful
Brilliant service and staff very helpful
27 februari 2026
Omdöme utan inbjudan
Svar från Wern Wood Timber Merchants
Thanks for your review, Pierce — really appreciate it.
Good to hear the team were helpful and everything went smoothly — that’s what we aim for.
Thanks again for your order, we’ll be here when you need us next.
Terrible company
So awful!
The timber was absolute rubbish and such low quality.
Delivery turned up unannounced on a day I was told not to expect it.
The management seemed completely incompetent in sorting anything out.
Do yourself a favour and use a different company.
31 januari 2026
Omdöme utan inbjudan
Svar från Wern Wood Timber Merchants
Hi O P,
We take feedback like this seriously, but we’ve not been able to match this review to any order in our system.
We’ve asked for more details so we can properly investigate, as issues with quality or unexpected deliveries aren’t something we take lightly. At the moment, we don’t have any record to support what’s been described.
If this is a genuine order, please get in touch with your order details so we can look into it and put things right where needed.
— Wern-Wood Team
Brilliant Service from Start to Finish
So glad I found Wern-Wood after seeing them advertised on Facebook — their prices are amazing and easily the cheapest around. I called into the shop and the man serving was absolutely brilliant: really helpful, extremely knowledgeable, and gave me great advice on everything I needed to build our new decking area.
All the staff were friendly, welcoming, and genuinely helpful. I was also shocked (in the best way!) that I could get same-day delivery because they were already delivering in my area. Even the delivery driver went above and beyond.
100% recommended — fantastic service, great prices, and an all-round excellent experience.
19 februari 2026
Omdöme utan inbjudan
Svar från Wern Wood Timber Merchants
Thanks for your review, Steven — really appreciate it.
Great to hear you found us and that everything from the shop to delivery hit the mark. The team will be glad to hear it, especially knowing the advice helped with your decking project.
Nice bit of luck on the same-day delivery as well — we always try to make it work when we can.
Thanks again for the support and recommendation, we’ll be here when you need us next.
Brilliant company,Brilliant service and…
Brilliant company,Brilliant service and Brilliant products. Well worth the visit.
18 februari 2026
Omdöme utan inbjudan
Svar från Wern Wood Timber Merchants
Thanks for your review — really appreciate it.
Glad you’re happy with the service and the products, and that it was worth the visit.
Thanks again for the support, we’ll be here when you need us next.
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