The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... Se mer
Företaget har svarat
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... Se mer
Företaget har svarat
What an excellent product! Image clarity is SOOOO much better with this screen than the one it replaced. Using the screen in conjunction with an Epson LS800 ultra short throw projector. Five stars f... Se mer
Företagsinformation
Skrivet av företaget
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Kontaktuppgifter
3,5
Medel
678 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nice Floor Riser Screen....
I received my projector screen within a reasonable time considering it was the holidays. So far very pleased. Thank you!
18 december 2024
Quick resolution of discount request…
Quick resolution of discount request for a projector and order was sent in a timely manner. Website can definitely use periodic updates as all the discounts are not auto populated in the order page.
15 november 2024
Great overall experience
19 november 2024
Batería dañada y no hay para reemplazarla
Compré el Ww Max go advanced excelente el funcionamiento, solo que después del año de usarlo las baterías se inflaron y quiero reemplazarlas, me comuniqué wemax support y la sorpresa es que me dicen que no tienen baterías a la venta. Ni siquiera información donde comprarla. Muy mal servicio de postventa.
3 december 2024
Omdöme utan inbjudan
The remote paired easily
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home button. The voice button also doesn’t work. Aside from that, I am able to mostly navigate as is.
Update: This remote does work, just not as a factory replacement for the dice. After the WEMAX team reached out to me, they were really helpful with troubleshooting and ultimately providing a replacement. Thank you Wemax team!
13 oktober 2024
Svar från wemax.com
Hi Christian,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Almost a month from ordering this and…
Almost a month from ordering this and still have not received it.
8 oktober 2024
Svar från wemax.com
Hi Lonein,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Very good product
Very good product. Be aware that the projector has no female mounting. So the projector cannot be mounted on a tripod that uses a mounting screw. Wemax does make a tripod that uses a metal sleeve that enables you to mount the projector on a tripod.
19 september 2024
Svar från wemax.com
Hi Joseph,
Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at support@wemax.com. We're here to help.
Best regards,
WEMAX
amazing customer service.
2 september 2024
Svar från wemax.com
Hi there,
Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at support@wemax.com. We're here to help.
Best regards,
WEMAX
The remote control is very good
The remote control is very good, the shipping should come earlier.
3 augusti 2024
I need to replace the remote for a…
I need to replace the remote for a wemax dice projector but you don’t support it.
19 juli 2024
Svar från wemax.com
Dear Steve,
We are sorry for any inconvenience this may cause you.
What's wrong with your order?
We have seen that you have placed an order for a remote control, which we shipped through this link:
https://t.17track.net/en#nums=YT2420121272210436.
It showed:
2024-07-29 16:25
BUTTE, MT 59701, delivered, in/at mailbox
Did you receive it? If you have any questions, please contact us directly.
Kind regards,
WEMAX TEAM
I have screen ordered since the 28th of…
I have screen ordered since the 28th of June and they claimed 3-5 business days for delivery. I had 8 business days of vacation to receive the package.
They created a label the 5th of July and FedEx has still not received the package.
I emailed them for a refund and they asked me to wait.
I can't be there to sign for the package now as I work 12 hr shifts.
I'd advise not dealing with this company.
11 juli 2024
Omdöme utan inbjudan
Svar från wemax.com
Hi friend,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Just lying to your customers providing…
Just lying to your customers providing fake tracking numbers.
7 juni 2024
Svar från wemax.com
Hello,
We are sorry for any inconvenience this may cause you.
After you placed your order, we had already contacted the logistics provider to request the shipment, and it was only after we received your message that you wanted to cancel the order that we contacted the logistics provider to cancel the shipment.
https://t.17track.net/en#nums=YT2415721272215840。
We apologise for any inconvenience caused.
If you have any questions, please contact us directly.
Kind regards.
WEMAX TEAM
I need support
I need support. My electric floor-rising screen has wrinkles in both corners. I've reached out to support and haven't received any response.
15 maj 2024
Svar från wemax.com
Hi Lee,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Your projector served me well for…
Your projector served me well for almost two years. Now I find myself attempting to reach customer service to get my device repaired or even get guidance on repairs and you sent me a survey instead of answering my inquiry. Think twice and do your research before buying this device.
14 maj 2024
Svar från wemax.com
Hi Christopher,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Missing piece of tripod and no help
Missing piece of tripod and have received no response after 2 emails and no one ever answers the contact phone number. Still waiting for someone to contact me after 2 weeks.
13 maj 2024
Svar från wemax.com
Hello, Matthew.
We are very sorry for the inconvenience, we have checked your order, the stand in the order lost the package, we have rearranged a new stand, logistics link:
https://t.17track.net/en#nums=YT2423621272088319.
Show logistics:
2024-08-30 18:39
Granite Bay CA, Delivered
If you have any questions, please do not hesitate to contact us.
Yours sincerely.
WEMAX TEAM
SAV inexistant fait le mort depuis 3mois
J ai acheté en mai 2023 un wemax dice vidéoprojecteur dlp avec Android TV
Je rencontre des problèmes de crash Android des pixels morts et un problème de perte de focus au bout de 15 minutes de fonctionnement
J ai déjà fait 4 réinitialisation d usine en un an et les problèmes se multiplient
Le service après vente se moque des clients et fait le mort depuis février 2024
Je vous déconseille d acheter un produit chez eux
Vous allez perdre votre argent et votre temps
6 maj 2024
Omdöme utan inbjudan
great product
great product, great price, incredible quality of picture, assembly was so easy and well explained. only observation is the lack of info about how to remove the lubricant on the screen once assembly.
Recommended product.
7 maj 2024
Work in progress
So far I m happy. Not quite set up perfectly yet, still working on placement of the projector and keystone alignment. There are a couple of wavy areas on the screen I'm not happy with, and the instructions are lacking.
17 maj 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.