Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Due to traffic in Paris we arrived late to attend the Eiffel Tower tour. The “We Go Trip” leader was not present. Calling the emergency telephone number, the operator was less than helpful. Suggest... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

This tour was ok. Good service. We bought the tickets online, in the app. We went through the VIP line just showing smartphone tickets. Musée de l'Orangerie was amazing! Very exciting architecture. It... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

When I arrived in Batumi at the beginning of the tourist season, I planned to spend the first day getting to know the city. I downloaded Wegotrip on the advice of acquaintances, and it turned out to b... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

ai tours? who needs this for money when there is such softwares as chatgpg??? that's noncense — tried ai generated tour and it wasn't compelled well, the narrator voice was robotised and the facts we... Se mer

Företagsinformation

  1. Resor och semester

Informationen kommer från olika externa källor

WeGoTrip is a travel company that provides self-guided audio tours & museum tickets all over the world


Kontaktuppgifter

2,4

Dålig

TrustScore 2.5 av 5

23 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Don't become an author of guides with WeGoTrip -- They don't give you money

I requested a withdrawal of my funds (approximately €120) on February 9th. As of today, April 13th, I still have not received my money.

Whenever I reach out to customer support regarding the delay, I receive the exact same template response: a screenshot of a message from their founder claiming that they are experiencing "technical issues" with payouts, but promising that everything will be resolved soon.

However, after reading other recent reviews, it is highly apparent that this is not an isolated incident or a temporary technical glitch, but rather a systemic problem across the platform.

I am now waiting for a relatively small amount of €120 for the third month in a row. Unfortunately, my trust in WeGoTrip has dropped completely to zero. I would strongly advise caution to anyone using this platform if you expect to be paid out in a timely manner.

13 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Terrific Louvre Tour

I had a terrific self guided tour of the Louvre with a commentary - it was clear, concise and very interesting.

31 augusti 2025
Omdöme utan inbjudan
Logotyp för Wegotrip

Svar från Wegotrip

Thank you for sharing your experience! We’re so happy you enjoyed your self-guided tour of the Louvre and found the commentary clear, concise, and interesting. We’d love to have you join us again for another adventure soon!

Betygsatt 1 av 5 stjärnor

unethical and possibly crooked

I publish original audio guided tours for tourists. This company has taken my tours, added an AI voiceover and even used my name to promote the tour and is charging for them. Without, of course, letting me know. Unethical and probably illegal.

28 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

ai tours

ai tours? who needs this for money when there is such softwares as chatgpg??? that's noncense — tried ai generated tour and it wasn't compelled well, the narrator voice was robotised and the facts were from 10 years ago
Won't be spending any cent

5 december 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

audio guide mauvais du début à la fin

audio guide mauvais du début à la fin : long à charger, beaucoup trop long à écouter dans un mauvais Français avec une voix de robot quand il a quelque chose à dire, et absent les ¾ du temps... bref c'est nul et donc beaucoup trop cher

7 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Overpriced tickets

They charged us 130 euros for 4 adult tickets at Charlottenburg Palace Berlin!The ticket costs 19 euro per person if you buy it on the website of the palace or at the entrance!What is the reason behind this rip off..??can you explain to me?I understand a normal commission but double the price of the ticket is shameful at least...Never again!

12 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Convenient app for excursions

I traveled solo to Budapest and found WeGoTrip app for downloading audio guides about the city. It helped me to discover the history and main sights at my own pace, without rush. Cool navigation, interesting facts.

8 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing experience

Amazing experience!
I enjoyed every moment. Very convenient to purchase a ticket in the app and skip the line at the museum. The audio tour was interesting and informative. Recommend 100%.

2 januari 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Gebuchte Slots waren dann doch nicht…

Gebuchte Slots waren dann doch nicht mehr verfügbar. Immerhin gab es schnellen und guten Customerservice

26 juli 2023
Omdöme utan inbjudan
Logotyp för Wegotrip

Svar från Wegotrip

Wir entschuldigen uns für die Unannehmlichkeiten und Enttäuschung, die Sie erfahren haben. Diese spezielle Tour neigt dazu, sich schnell zu verkaufen, oft mehrere Tage im Voraus. Wir verstehen, wie frustrierend das für Sie sein kann.

Seien Sie versichert, wir schätzen Ihr Interesse an unseren Dienstleistungen und hoffen aufrichtig auf die Möglichkeit, Sie in Zukunft zu bedienen.

Betygsatt 1 av 5 stjärnor

Don’t recommend- They sold me a ticket to Park Guell in…

They sold me a ticket to Park Guell in Barcelona, for a specific date and time, but the park was sold out.
I called and the company asked if I wanted to go the following day.
I was already at the location, so this felt very scammy
Now I wait to see if I can get the refund

2 april 2023
Omdöme utan inbjudan
Logotyp för Wegotrip

Svar från Wegotrip

Hello! We are sorry to hear about your negative experience. However sometimes it happens so that the system shows available tickets that are actually not available anymore because they are sold in a minute sometimes. We always offer to choose the other date or make the full refund. Of course we will make the full refund for you. It will take us 3-5 working days. We are sorry for the inconvenience!

Betygsatt 1 av 5 stjärnor

Due to traffic in Paris we arrived late…

Due to traffic in Paris we arrived late to attend the Eiffel Tower tour. The “We Go Trip” leader was not present. Calling the emergency telephone number, the operator was less than helpful. Suggested we walked towards the Eiffel Tower to see if we could locate the guide. We suggested to attend the next tour, was told need to repurchase. The company is not fit for purpose. We never use them again, we list €150

REFERENCE N°:
MUS4368553

22 februari 2023
Omdöme utan inbjudan
Logotyp för Wegotrip

Svar från Wegotrip

Hello! Your tour was meant to be an audio tour, it does not have a real guide or a leader. It's a mobile application that is meant to be downloaded on a mobile phone. Once it is downloaded you can listen to the audio guide. If you had difficulties downloading the app please contact us via customerservice@wegotrip.com, we will make a refund for the guide for you. As for the tickets no refund is possible if you were late for your timeslot.

Betygsatt 1 av 5 stjärnor

I tried WeGoTrip when in Regensburg and…

I tried WeGoTrip when in Regensburg and now in Austria and both times paid twice and the download froze and bumped me back to paying rather than continuing the download
I’m using a SIM card and payment was identified as accepted

8 oktober 2022
Omdöme utan inbjudan
Logotyp för Wegotrip

Svar från Wegotrip

Hello!
We're sorry that you're having trouble downloading the tours. Write to us at customerservice@wegotrip.com with a description of the problem, we will make you a refund.

Betygsatt 5 av 5 stjärnor

Audio guide

I was in Berlin 2 weeks ago. I bought walking tour for city. Audio guide is very interesting, author tells a lot of historical facts. Thank you for your app, I’ll use it again)

3 september 2022
Omdöme utan inbjudan
Logotyp för Wegotrip

Svar från Wegotrip

Thank you for your high appreciation of our app! Hope you will enjoy our other tours too!

Betygsatt 4 av 5 stjärnor

This tour was ok

This tour was ok. Good service. We bought the tickets online, in the app. We went through the VIP line just showing smartphone tickets. Musée de l'Orangerie was amazing! Very exciting architecture. It takes your breath away! We really enjoyed the very interesting audio guided tour.

29 augusti 2022
Omdöme utan inbjudan
Logotyp för Wegotrip

Svar från Wegotrip

Dear Erin, thank you a lot for your feedback! We are very happy to be a part of your amazing experience. Hope to see you on our other tours!

Betygsatt 5 av 5 stjärnor

Meet Batumi

When I arrived in Batumi at the beginning of the tourist season, I planned to spend the first day getting to know the city. I downloaded Wegotrip on the advice of acquaintances, and it turned out to be a great and easy solution for exploring the city on foot. The 2-hour audio tour helped me get used to the old part of the city and learn some interesting facts about Batumi. I don't like big tour groups, so I recommend these app to walking tour lovers like me.

21 maj 2022
Logotyp för Wegotrip

Svar från Wegotrip

Dear Serjio! Thank you for your feedback. We are very happy to know that you had a wonderful experience with our app and tour. See you on our next tour programs.

Betygsatt 1 av 5 stjärnor

This is a scam ticket reseller

This is a scam ticket reseller. It tricks you into paying double. And when I called to cancel a few minutes later - they processed it on the spot so I can’t cancel anymore. Don’t use it. They should be illegal.

17 juli 2022
Omdöme utan inbjudan
Logotyp för Wegotrip

Svar från Wegotrip

We're sorry this happened to you. We do not mark up tickets at all, most likely you bought an audio tour with a ticket from us and, according to the policy of the museum, tickets were non-refundable. Therefore, we were unable to cancel the order. Write to us at customerservise@wegotrip.com, most likely we will be able to make a partial refund of your order for the audio tour.

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