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Firstly, I would like to say that the overall experience was lovely. The staff were friendly, welcoming, and helpful throughout my appointment. My two sisters and I genuinely had a wonderful time choosing my dress, veil, and underskirt together, and it was a special memory that I will always treasure.

After choosing my dress, veil, and the underskirt that was recommended to me, I was asked to wait while everything was packed. At no point was I given a breakdown of the prices for each item. I was only told the final total, which was just under £1,500. I trusted that everything had been explained appropriately and completed the purchase.

When everything was ready, I was presented with two large white boxes. I was told that one contained my wedding dress and the other contained my veil, underskirt, three garment bags/covers, and two hangers. I genuinely thought the bags, hangers, and boxes were included as part of the purchase, especially considering I had spent around £1,500. It never crossed my mind that packaging would be charged separately.

Later, while celebrating with my sisters over lunch, I looked through my receipt and was shocked to discover that every piece of packaging had been charged individually. I felt upset, disappointed, and, unfortunately, taken advantage of. Not because there was a charge, but because it had never been explained to me, and I was never asked whether I wanted to purchase these items.

In my opinion, customers should always be told that garment bags, boxes, and hangers are optional extras with separate charges before they are packed and added to the bill. I would then have been able to make an informed decision. Instead, they were packed automatically, and I naturally assumed they were included with such a significant purchase. If you buy an expensive product, it is reasonable to expect that the packaging needed to protect and transport it comes with it unless clearly stated otherwise.

Because I was so unhappy after discovering these unexpected charges, I returned to the shop the same day to return the three garment bags, two hangers, and one large box, receiving a refund of £75.

What saddens me most is that this completely changed how I felt about what should have been one of the happiest shopping experiences of my life. Until I saw the receipt, I had nothing but positive things to say. Unfortunately, the lack of transparency over these additional charges overshadowed an otherwise wonderful experience.

I hope you will consider reviewing how these optional packaging items are presented to customers. A simple explanation before packing everything, together with asking whether the customer would like to purchase them, would avoid disappointment and ensure customers feel informed rather than surprised after paying.

I hope this feedback is taken in the constructive way it is intended. The staff were kind and the appointment itself was excellent, but greater transparency around additional charges would make the overall experience much better for future brides.

The girls were lovely! All getting stuck in and helping me work out what i did and didn't like about the dress, what went with it and what was worth skipping!

I visited the Edinburgh Ocean Terminal store and was greeted by Katy. From the beginning of my visit she was so helpful and polite and very generous with her time. She sat down with me and asked what I would like and not like in my dress and brought out a few different ones. She saved the best till last and I got something I wouldn’t have looked at myself, but was everything I wanted. My family and I all knew it was ‘the one’ as soon as I tried it on. Thank you so much to Katy for all her help, and huge amount of patience! She made the whole experience enjoyable for us all.

Hele goede service. Luisteren goed naar wat de bruid echt wil. De eerste jurk die gepast werd, bleek uiteindelijk de ware. Mieke en Aylin super bedankt voor jullie fijne service en het meedenken.
Aylin, je hebt het heel goed gedaan. Ook al werk je er pas net. Het gaat helemaal goed komen met jou.

Super goed geholpen door Aylin en Mieke. Aylin werkt er pas net en had in een keer de juiste jurk gevonden. Heel dankbaar voor deze dames en de service 🤍

Meine Erfahrung mit Wed2B war leider sehr enttäuschend. Ich habe online ein Brautjungfernkleid bestellt. Während der Bestellung wurde eine Rush-Bestellung für 20 € Aufpreis mit einer Fertigstellung innerhalb von 8 Wochen angeboten. Da ich das Kleid für eine kommende Hochzeit benötigte und im Bestellprozess auch das Hochzeitsdatum angegeben werden musste, habe ich mich bewusst dafür entschieden und den Aufpreis bezahlt.

Nach der Bestellbestätigung erhielt ich jedoch keine weiteren Informationen. In der 7. Woche versuchte ich telefonisch Kontakt aufzunehmen – leider ohne Erfolg – und schrieb schließlich eine E-Mail. Erst verspätet erhielt ich eine Antwort. Genau an dem Tag, an dem die 8 Wochen abgelaufen waren und ich das Kleid hätte abholen sollen, wurde mir mitgeteilt, dass es noch dauern würde. Auf meine Nachfrage, da ich extra für die Rush-Bestellung bezahlt hatte, wurde mir plötzlich mitgeteilt, dass die tatsächliche Lieferzeit 10–12 Wochen betragen würde.

Da die Hochzeit jedoch bereits in wenigen Tagen stattfinden sollte und das Kleid somit nicht mehr rechtzeitig verfügbar gewesen wäre, bat ich um eine Stornierung der Bestellung und eine Rückerstattung. Diese wurde mir zunächst verweigert mit der Aussage, dass eine Stornierung nicht möglich sei. Erst nachdem ich einen Screenshot aus der Bestellung geschickt hatte, auf dem eindeutig die beworbene Rush-Bestellung mit Fertigstellung innerhalb von 8 Wochen gegen 20 € Aufpreis zu sehen war, wurde die Stornierung schließlich bestätigt und mir eine Rückerstattung zugesagt.

Leider passierte danach erneut wochenlang nichts. Ich musste mehrfach nachfragen und wurde immer wieder vertröstet. Meine letzten Nachrichten wurden schließlich ignoriert. Da ich nach mehreren Wochen weiterhin keine Rückerstattung erhalten hatte, habe ich meine Bank eingeschaltet und den gesamten E-Mail-Verlauf sowie alle Nachweise eingereicht. Nach Prüfung des Falls erhielt ich mein Geld schließlich über meine Bank zurück.

Insgesamt hat die Rückerstattung etwa 6 Wochen gedauert. Ohne die Unterstützung meiner Bank hätte ich vermutlich noch deutlich länger auf mein Geld warten müssen.

Besonders enttäuschend finde ich, dass offenbar weder meine Bestellung noch das von mir angegebene Hochzeitsdatum geprüft wurden. Genau dafür werden solche Angaben schließlich gemacht. Eine frühzeitige Information wie „Liebe Frau ..., das Kleid wird nicht rechtzeitig fertig“ hätte mir die Möglichkeit gegeben, noch rechtzeitig eine Alternative zu finden.

Aufgrund dieser Erfahrung werde ich dort für meine Hochzeits kein Kleid kaufen und kann den Service leider nicht empfehlen.

Also, damit Euch das auch nicht passiert, die tatsächliche Wartezeit beträgt 10-12 Wochen! Wäre e sbesser kommuniziert worden nach der Bestellung, wäre alles kein Problem. So musste ich ein Tag vor der Hochzeit noch schnell ein Kleid finden, was mich um wertvolle Zeit mit der Braut gerbacht hat :( Sehr Schade

Ich gebe trotzdem 2 Sterne, weil Sie sehr schöne Kleider haben und wenn das nicht passiert wäre, ich bestimmt sehr zufrieden gewesen wäre.

Had a lovely morning at Wed2B in Bromley on Sunday. Got there when the shop opened, was very relaxed no pressure or stress and very quiet. Lia was very welcoming, and helpful. I said yes to my dress while there! Very happy all round.

I visited the Edinburgh store today and had a great experience. Julia was fantastic and nothing was too much trouble. She was knowledgeable and really helped to pin point exactly what I was after.

Over the moon with the service in web 2 be I loved the bridemaids dresses now that picked up them now from web 2 be the wedding is getting closer 😍 highly recommend

Binnen 2 uur geslaagd met de super hulp van Mieke! We zijn doordeweeks gegaan, alle tijd en ruimte om uitgebreid te kijken. Helemaal klaar voor de bruiloft

I had flown over from Northern Ireland to go wedding dress shopping with my family and I went to the Manchester Arndale store with no real idea of what I wanted. I was a bit nervous because I had limited time to find a dress but Ocean put me at ease right away. She listened to my ideas and put me in the one dress that I had seen on their wedding website (Loreto). And although I liked it, we didn't stop there. We tried different styles and silhouettes; nothing was too much trouble. In the end, it was between the Loreto dress and a dress that Ocean selected, but when I tried on her choice with a veil, I just knew it was the one. I felt listened to and supported and I found my dress in my first wedding dress appointment. Thank you so much and I couldn't recommend wed2b (and Ocean!) more.

Jade made me feel so at ease, the staff go above and beyond and more to help. Kind thanks Linda

⭐⭐⭐⭐⭐

After a very disappointing experience at another bridal boutique, I honestly thought I would never find “the one.” Walking into WED2B completely changed that.

From the moment I arrived, I felt genuinely welcomed. Christina was absolutely wonderful. She was kind, patient, warm and incredibly professional. It honestly felt as if we had known each other for years. There was never any pressure, only honest advice, genuine enthusiasm and a real desire to help me find the perfect dress.

When I finally found my dress, it was such an emotional moment that I had tears in my eyes. For the first time, I truly felt like a bride. Christina shared that moment with me, and I will never forget how special she made me feel.

Buying a wedding dress is something every bride hopes to remember with happiness, and thanks to Christina and the whole WED2B team, that is exactly what I will remember.

If you are looking for a bridal boutique where you are treated with kindness, respect and genuine care, I can wholeheartedly recommend WED2B Bielefeld. Thank you for giving me back the excitement and joy I thought I had lost.

A very special thank you to Christina – you made an unforgettable day even more special. ❤️

I was absolutely dreading my first time dress shopping but Julia at the Stoke store made me feel so at ease. She asked really good questions to help me figure out my likes and dislikes about the previous 3 dresses before finding the perfect dress only number 4! Excellent service, would thoroughly recommend!

Very happy and enjoyable experience
Came away with my dream dress thanks to the lovely lady Teresa who helped me choose the perfect dress for me
Excellent service and experience
Thankyou

Exceptional customer service, i went to the Surbiton branch today to pick up my dress. I tried it on Sunday and realised it was the one so went back and collected it today. All the staff were very helpful and informative. My dress is so gorgeous im super pleased with it! Would highly recommend wed2b 😊

We had a fantastic experience at Wed2B in Chelmsford - it was so welcoming and I felt really listened to when I was describing what I thought would be an impossible dress. The fabulous Ella picked a selection for me to try including the perfect dress! - cue tears from all of us!! I can't recommend the branch highly enough - genuinely warm and welcoming and absolutely invested in providing the best possible experience.

I was helped today by the lovely Aiysha, she was so helpful and professional but made me feel very comfortable!
I was not expecting to come away today with my wedding dress but I did! So thank you so much

We hadden een ontzettend aangename ervaring bij WED2B in Geleen, dankzij Vera. Ze stelde ons meteen op ons gemak, nam alle tijd om te luisteren naar onze wensen en gaf eerlijk en professioneel advies. Haar enthousiasme, vriendelijkheid, behulpzaamheid en warme aanpak maakten het passen echt een fijne belevenis. Niks was te veel voor haar. Nogmaals bedankt, Vera!

perfect from start to finish. consultant was lovely and made me really comfortable. walked away with the perfect dress. would recommend to anyone looking for an easy wedding dress shopping experience