We Buy Touring Caravans Omdömen 39

The positive reviews on this site do not reflect my own experience of doing business with WeBuyTouringCaravans. First off, the person who arrived to inspect my caravan was not an employee of WBTC, but introduced himself as an independent 'engineer' working on behalf of the company. He told me he was purely an impartial valuer, and played no part whatsoever in the sale or valuation. He claimed not even to know how much WBTC had offered me (£2,600, 'subject to inspection'). My caravan was in outstanding condition for its year (2004). I'd paid £5,000 for it and owned it just 5 months. Despite this, following his inspection, the 'engineer' declared that it had failed a damp test and was beyond 'economic repair'. He showed me the red light on his damp meter, which he said was 'off the scale'. This surprised me greatly, as I'd spent several weeks living in the caravan during February (the wettest on record!) without experiencing any sign of damp whatsoever, either visible or to the touch (beyond a very small area of discolouration at the base of on one window, which was easily removed). He said he would 'write up his report' and send it to WBTC, who would then phone me. He then disappeared inside his Range Rover. Ten minutes later I received a call from WBTC. They repeated what I'd already been told, that my pristine caravan was essentially a write-off, but they could offer me £1,000 to take it away today (the 'independent engineer' would pay me in cash). They said that no reputable dealer would be able to sell it without a 'Caravan Damp Report'. I've since looked into this and, even if the 'engineer' was correct about the damp meter reading - which I question - it would only have been classed as Stage 1. This is the expert advice regarding Stage 1 damp, taken from an independent website: "At this point any ingress/damp is not visible and can only be detected using a moisture meter. During this stage only a reseal is required, most commonly windows or awnings rails. Not uncommon in caravans only a few years old." WBTC knew they were coming to inspect a 16-year-old caravan, and the chances of it registering 100% damp-free would be highly unlikely. I accepted their offer with a heavy heart, and ONLY because I had no choice, as my caravan was being stored on a friend's land and had to be moved immediately. I was not offered a receipt for the sale, and when I asked for one - surprise, surprise - it bore the name and details of the 'independent impartial valuer', and NOT WBTC. It turned out I'd just sold my caravan to very person who'd written it off! I was choked! I'll leave readers of this review to draw their own conclusions as to my experience. Personally, however, I would not recommend this company.

Process was friendly quick and easy with instant payment

I needed a fair price for my van and I didn't want the hassle and risks of selling privately. WBTC offered me the guide price for my van, which I was able to confirm was the guide price. Inevitably a firm like this has to have a margin but I felt the deal was fair. Excellent service from very decent people and no attempt to 'extra haggle'. If your van is what you say it is and you want a fair price, I would recommend them.

Professional, thorough, polite, fair price, no hassle. Would recommend”

It's really great to experience excellent customer service! I enquired for a price on our caravan and within days Danny rang to confirm the details and gave me a price straight a way. We arranged a viewing and Ben the engineer was courteous and invited me to follow him around as he made his assessment. Once completed he confirmed to Danny the caravan was as described and payment as quoted was made to my account immediately. Thanks to all; What a great service!

“Reasonable price paid, no hassle. Collected on time and full payment direct to bank account”.

Fantastic seamless transaction. Staff great. 24 hours from enquiry to caravan gone! Would certainly recommend as there was no hassle at all”.

Excellent company to deal with every detail was well planned and executed Thanks again

From my first request to Danny's call back what a great bit of customer service. Constant contact and a collection location change dealt with superbly.. The inspection was smooth and efficient (thanks Bob). All in all a pain free process with prompt payment. Thanks all Phil

“Danny was very helpful taking me through the whole process from start to finish. The sale was conducted very professionally being quick and efficient the proceeds were transferred to my account in minutes. Many thanks for your service.”

Straightforward and honest, smooth transaction

“From the first contact to final payment I found them to be polite, professional and efficient. Thank you”

I would definitely recommend WBTC to others. From start to finish it was smooth and pleasant. Starting with Danny who handled everything from the beginning right through to us getting our payment for the caravan I couldn't fault him. Then there was John who came for the caravan, he was a pleasure to deal with. Even though we had to have our price dropped a little there was nothing I could fault between them. A pleasure to have sold our caravan to them! Thank you

“Brilliant fast service, courteous throughout engineer was very polite. Settled on a price £180 below original price but justified due to out of date tyres which promotes my belief that the company is customer focused in purchase and sale quality. You hear sometimes that companies turn up and offer less for petty reasons BUT NOT THIS COMPANY.  inspection & transaction was fast and painless with the money in my account in no time, i can highly recommend”

Have today sold my caravan to WBTC. WOW ! The process could not have been easier, Danny and his team are super efficient , friendly and honest. no hidden charges, no tricks just good simple trust. Price I was offered was the price I received. Money in the bank account before the van left my drive. Collected and checked by a nice chap who was on time , checked the caravan over, phoned the office and deal done . Lovely. Thank you WBTC

Received excellent service from WBTC. Everything ran very smoothly the driver arrived on time, inspected the vehicle and phoned to get the money released. The money was in our account 5 minutes later. Very professional service.

“We were very pleased with the sale of our caravan we have never sold anything so quickly we were guided and reassured throughout the whole process and the money was in our account before the van left our driveway we would thoroughly recommend this company to anyone”

Excellent service from first enquiry to the sale of our caravan.Danny & James answered all our questions and made the whole experience stress free.would recommend to anyone who wants a hassle free sale

It was a pleasure to deal with Danny i phoned up for him to value our caravan we agreed a price he arranged to collect on the Thursday at 10 the driver arrived at 5 minutes to 10 he checked the caravan and paperwork Danny rang to check our bank money was in all so efficient I would definitely use them again Bill Hope”