Fairly simple process, from start to finish. Initial offer was low, but Joe did everything in his power to help us get a more acceptable price for our vehicle. I would use this service again if/when I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From the minute we walked into the office we were asked if we needed water or coffee. Joe explained everything that he was going to do to evaluate our car both professionally and thoroughly. He was a... Se mer
My appointment at We Buy Any Car at the Wilmington, DE location was great. Aziza, the Branch Manager was very friendly and courteous. She displayed excellent customer service. She looked over my ve... Se mer
Bought a new car, wanted to get rid of the old beater with no hassle. Done and done, as advertised -- with a $25 Uber voucher for the ride home to boot. Aziza could not have been more kind, helpful... Se mer
Företagsinformation
Om We Buy Any Car® USA - Wilmington, DE
Skrivet av företaget
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Skrivet av företaget
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Kontaktuppgifter
4800 Kirkwood Hwy, Suite A, 19808, Wilmington, DE, USA
- (302) 613-4078
4,8
Utmärkt
764 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Joe was great
Joe was great, friendly , informative & knowledgeable. I gave 4 stars only because the computer system was not working correctly making the process somewhat slow. Otherwise good experience.
31 januari 2025
Site customer service experience
Site Manager, Christian Wallace, provided a customer-friendly, clear & concise review & explanation of the appraisal & sale process' various components in layman's terms for us.
28 januari 2025
Great people equal a great experience
Christian was extremely cool and transparent with the whole process.
24 januari 2025
Simple
Upfront & quick process. Friendly & personable staff. Fair price and you're done.
24 januari 2025
Thanks to Christian!
Christian was on time on the appointment and was very fair on assessment of car.
17 januari 2025
Joe was very easy to deal with
Joe was very easy to deal with, explained everything in detail how the whole process was going to work and the entire transaction was done within the hour. I would certainly recommend "We Buy Any Car" to anyone who is looking to sell their car!
19 januari 2025
Kind and professional
My initial review wasn't as favorable, but I’m happy to say that after hearing from the dealership, they really went above and beyond to address my concerns. They took the time to listen to my feedback. Consultant, Joe Mancini was incredibly kind, patient, and considerate.
I truly appreciate how they followed up. It’s rare to see a business put so much effort into customer satisfaction. Thank you for turning things around!
15 januari 2025
Svar från We Buy Any Car® USA - Wilmington, DE
Hi Yolanda,
Thank you for taking the time to connect with us 1-on-1. We're thrilled we could speak with you and address your concerns. If there is anything else we can do please don't hesitate to email us at customerfeedback@webuyanycarusa.com
Kind Regards,
Kevin, on behalf of webuyanycar.com
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Hi Yolanda and thank you for choosing webuyanycar.com to sell your 2015 Dodge Journey. Thanks also for taking time to rate the customer service delivered by our team in Wilmington. We're sorry to hear we fell short on our promise of a five-star customer service experience. We will be happy to address all your concerns and find a way to make it right.
I see that you used our online damage appraisal tool to disclose a dent on the rear bumper, but there were several other issues which were not disclosed, such as the illuminated check engine light which is a red flag to any prospective buyer.
Like any professional auto buyer, we carry out physical and mechanical checks before we make an offer, and the engine was the concern here. There was upper engine noise, and this was confirmed when we ran OBD2 diagnostic checks on the vehicle's computer. This revealed the check engine light had been illuminated for 5,979 miles and highlighted several issues with the vehicle's braking systems and powertrain:
C121C-00 - Torque Request Signal Denied: No Sub Type Information
P0365 - Camshaft Position Sensor 'B' Circuit Bank 1
P2103 - Throttle Actuator 'A' Control Motor Circuit High
Despite the additional problems with the vehicle, it's great to see we were able to make an offer you were happy to accept but our team should have done a much better job of explaining how we calculated our offer. It is not acceptable for you to have poor customer service, and I have made a complaint on your behalf which has been escalated to the local Area Manager.
Thank you for letting us know you are less than happy with the service. We are thankful for the opportunity to reconnect and do the right thing to restore your faith in us.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Joe was informative
Joe was informative, kind, and quick. Thus was my second time doing business with this company and I would do it again.
14 januari 2025
It went swiftly and was professional.
9 januari 2025
Amazing service
The representative was very professional and gave fair pricing for our car
31 december 2024
Friendly and great customer service.
29 december 2024
Great Experience
We had a great experience with Joe! He was very helpful, the process was easy, and we left very happy with our decision to use We Buy Any Car!
27 december 2024
Omdöme utan inbjudan
Sell Your Car Quickly
Azziza made the process very easy. I sold my car in @ 1 hour and was on my way!
11 december 2024
Great Serice from the Manager
I had quick and quality service from Christian. He know what he was doing, was accurate in how long it would take and very fair with the offer made.
12 december 2024
Christian did a great job and made the…
Christian did a great job and made the process very easy and i will surely recommend your services to friends, family and otherwise. Thank you …
6 december 2024
I was shocked how you devalued my car…
I was shocked how you devalued my car nit picking every scratch saying I needed a new tire when I bought all my tires at the same time, saying the engine was missing when it does not. Thie offer was originally $2590 it wound up being $1000. Give me a break.
7 december 2024
Svar från We Buy Any Car® USA - Wilmington, DE
Update 12/13/2024 - Thanks for taking time to speak with Area Manager Brent about your customer service experience Andrew. We hope Brent was able to fully address your concerns and restore your faith in webuyanycar.com. If you need any additional help from us, you can reach our Customer Experience Team at corporate by emailing customerfeedback@webuyanycarusa.com.
----------------------------
Hi Andrew and thank you for choosing webuyanycar.com to sell your Chevrolet Captiva. Thanks also for taking time to rate the customer service experience provided by our team in Wilmington, DE. We apologize that we fell short of a five-star experience.
As you note, there were problems with the vehicle. The issue with the engine misfiring was diagnosed by the vehicle and we're happy to share the report to back up the honesty and integrity of our team. Like any professional buyer, we ran standard OBD2 diagnostic checks, and the vehicle reported the following fault code:
P0300 Random/Multiple Cylinder Misfire Detected
With an AWD vehicle, power is delivered in different ratios from the front and rear tires, and they wear differently. This is why mechanics recommend rotating tires at every inspection to help equalize the wear for safety. Our readings were all on the low side, but two exceeded the minimum we regard as fair wear and tear.
We're not concerned about minor damage, but bigger items like poor previous repairs on the tailgate, hood, and driver's side door, plus the torn driver's side seat do impact the resale value and must be accounted for in our offer.
Despite the issues with your car, I'm pleased to see we were able to make you an offer you were happy to accept, and we'd love to know how we could have done better in the circumstances. Area Manager Brent will be handling your complaint personally and will be reaching out to you directly today.
Thank you for letting us know that our team fell short of your expectations. We value every opportunity to improve our service and will do everything we can to fully address your concerns and restore your faith in webuyanycar.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Joseph M
Joseph M. did a fine job of reviewing my car and informing me about the factors that affect WBAC's ultimate offer. Joseph was personable, easy to talk with, and very willing to answer my questions and address my concerns. He provided excellent service and I'm satisfied with the amount paid.
6 december 2024
I had my car looked at and was disappointed
I had my car looked at and was appraised at $6936...I was perplexed and said I may consider $7000. My response was they could not come up $64 . I was offered significant more for trade.....This is not all of that and a bag of chips...My suggestion go elsewhere!
4 december 2024
Omdöme utan inbjudan
Svar från We Buy Any Car® USA - Wilmington, DE
Hi Paul. We made you a great offer and forgave damage which was not disclosed online. Carvana will not negotiate and neither will CarMax. We honored the offer we made online and are not sure how we could have done better here but we will reach out to discuss.
Our leadership team has made many attempts to reach you regarding this issue. We would love to work with you 1-on-1 to learn more about your experience. Please reach out to customerfeedback@webuyanycarusa.com and we will gladly start a conversation.
Warmest regards,
Mike, on behalf of webuyanycar.com
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