WebIntellects Omdömen 

Been with the company for 23 years. They were okay for the first ten years. For the last four years, my sites have been up and down, up and down like a yo-yo with downtime as long as three weeks at a time. For the last 2 years (and blamed on Covid), there is no phone service. Chat is open for a few hours a day if you can get in line. E-mail support is null and void and sometimes it is up to a week to get an answer which never makes sense. All of the support goes to ghost-like admins that don't seem to exist, but I always get the answer (as my stats have been down for nine months) that "admins are working on it." Nope, they are not. I have been promised that these ghost-like admins will get back to me - 62 times. Nobody has ever gotten back with me. This is the most horrible company with poor customer service (if available) and I have lost 90 percent of my customers because the sites are down at least once every two weeks. And then, down for 3-4 days each time.

Been with them since they were webhostgiant. For the last few years have had a few issues and their customer service is not great. But now my website has been down for an unknown amount of time (at least a few days), unable to log in via their admin panel as it says "oops something went wrong" on their login page, and their only method of contact also says error. Been the same for a few days now. Awful service.

My website down for several days owing to server 'issue'. Been with them 20 years. Lack of communication as to when the issue will be resolved. OK, they are working restricted hours owing to Covid but surely they have back-up servers??? I am hosted on an old server, maybe it has just died from old age.

Our site has been down for a couple of days and it is impossible to get any support. This happened about 3 weeks ago and we were down for over 4 days. No one notified us and if we hadn't reached out about 100 times we would not have had a response. They finally fixed it 3 weeks ago with a promise that it would never happen again. That is until this past weekend. We are losing business as a result. If you are looking for a hosting site - don't go here!

I've been trying to reach Webintellects via email, online chat and their phone number for one week. No reply, bounced emails and no answer on the phone. My website has been down for a week. I've been a customer for over 15 years. What is this? This is a legitimate business?

Update: Today, after 4 days, my web site was up and running, and I will increase the star rating
I am not absolutely certain if the site suddenly reappeared because of the efforts of Web Intellects, but I will give them the credit. I had initially become anxious, because there is no one with whom to converse via phone. In the past, one could call Web Intellects and a rep would spend a lot of time via phone

Original review
Their service has been a night mare

For over 20 years, I was able to call and they would professionally resolve any problem

Recently, my business web site mysteriously disappeared and no e mails are being answered. Even with Covid, phone calls should be forwarded and answered. I am left in the dark and losing business

No phone service (apparently they've suspended it indefinitely, since Covid started). No response to tickets submitted through their automated ticketing system.
No resolution of billing problems.

For literally YEARS their support ticket web form has not worked. Either it refuses to take my support tickets or it takes them and they disappear into a black hole. The last support ticket of mine that even shows up on the list is from *2013* (I'm writing this in 2020).

So I've had to use "Live Chat" instead for support, and that is very iffy. Half the time clicking on the "Live Chat" button doesn't work either. Right now my website and email have been down for nearly a day, and I can't contact anyone for support -- the web form doesn't work, Live Chat doesn't work, and they aren't doing phone support.

the mother of all terrible hosting company

Here in Poland we do not have a lot of web hosting services to chose from. One day I decided a try American based web host and haven't regretted yet about that. Speed of my sites is awesome as if server is located next door. No downtime was faced. Support respond at least within 5 minutes. roblem resolution takes 10-15 mins. Webintellects is the best US host in Poland!

I would like to thank Webintellects for their fantastic support! When I had several questions about my site I sent them a lot of questions and they always solved any question or issue I had with respect and patience.
That is fantastic. Moreover their price and amount of space and bandwidth they provide for such low fee I believe makes them one of the best.
I like Webintellects and I recommend them to you and anyone.

I’m female so anything technical for me is something of a third language. Since I started working with Webintellects I have always received the extra effort regarding any question or issue I may have – and I am sure I have had some doozies! Thanks to the team and especially Eric and Jeff. They always seem to get stuck with me on phone calls. :)

They have the best customer support and service!

I'm photographer, not web master, and not familiar with all the web hosting stuff. But I needed a web site and I needed a web host which would help me. Webintellects was the first web host who replied and agreed to help me with my stuff. Now I see my web site working and all my questions are being answered quickly. I look forward to growing my clients photo gallery's online. I'm happy user of Webintellects and recommend this web hosting for everyone.